Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Keri Kersten, Stepan Company
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. … [Read more...]
Announcing the Winners of TheCR Awards 2017
Last week I had the honor of announcing the winners of TheCR Awards 2017. TheCR Awards recognize excellence in community management across four categories including, Outstanding ROI, Best Community Design Element, Winning Welcome Wagon, and Best Recognition & Reward Program. Members of TheCR … [Read more...]
Community Manager Spotlight Recap: AMA with Becky Scott, iTalent
By Shannon Abram, Relationship Manager at The Community Roundtable. Last week we hosted our third community manager AMA to great success! In case you missed it we've archived the entire Community Manager Spotlight AMA webinar here - and it's definitely a don't miss listen for community … [Read more...]
CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc.
By Shannon Abram, Relationship Manager for The Community Roundtable. When we invited Patrick Hellen, the community manager for CloudLock, Inc to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON. In this 30 … [Read more...]
Community Manager Spotlight: Ask Me Anything with Hillary Boucher
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we hosted our first AMA (ask me anything) webinar with Hillary Boucher - like your typical AMA we asked Hillary questions that our audience sent in (either ahead of time, or in the stream), but unlike a … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Does my community need a water cooler? How community managers leverage TheCR Network
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (This is a new series sharing real examples of how different community managers leverage the power of TheCR Network. If you're interested in a specific case study please let us know.) One of the greatest … [Read more...]
Webinar Recap: Community Manager Spotlight with Maggie McGary
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last month we were lucky enough to sit down with Maggie McGary, Web & Social Media Administrator at AOTA. Maggie is a community veteran - and has been an active member of The Community Roundtable since our … [Read more...]
Recap: Community Manager Spotlight Webinar with Heather Ausmus
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan … [Read more...]
