Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want … [Read more...]
Crowdsourcing Innovation: Three Ways It Drives Value
By Jennifer Honig, Founder, Techstra Solutions Eighteen months ago, we started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define business value as a way of supporting leaders who intrinsically knew that their crowdsourcing … [Read more...]
Our Community Superheroes’ Superheroes – Part 1
By Ted McEnroe, The Community Roundtable If you haven’t had a chance to pick up a copy of The Community Manager Handbook: 20 Lessons from Community Superheroes yet, or even if you have, you might not have made it all the way to the back page, where we asked the superheroes we featured in the … [Read more...]
Guest Post: The Anatomy of an Enterprise Community Manager
Note: This is a guest post by community professional and TheCR Network member Luke Sinclair. Last week I hosted a Sitrion TALKS session with a panel of awesome community managers. The basis was one of my favorite infographics, Inside the Mind of a Community Manager. We had a great conversation … [Read more...]
Faces of Community Management: Luke Sinclair, Sitrion
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Another month in the books and another chance to share with you a new Faces of Community Management profile. This month we're highlighting Luke Sinclair, Director of Community Management at Sitrion and member of TheCR … [Read more...]
Interview with a Community Veteran – Michael Pace
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Our last interview with a community veteran is with one of our earliest members and most vocal supporters - Michael Pace. Michael has worked tirelessly to advance the ideas and practice of community customer support … [Read more...]
Interview with a Community Veteran – Nigel Fortlage
By Shannon Abram, Relationship Manager at The Community Roundtable Today I'm excited to share another veteran community professional's thoughts on the last five years in the community world. Nigel Fortlage has been a member of TheCR Network since 2009 - and has provided invaluable support and … [Read more...]
Interview with a Community Veteran – Heather Strout
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary this month I sat down with a few of our long-time members to chat about their community experience over the last five years. Today I'm happy to share my conversation with Heather … [Read more...]
Faces of Community Management – Jeff Ross
By Shannon DiGregorio, Relationship Manager at The Community Roundtable. This month we're highlighting another community manager in our Faces of Community Management series. Jeff Ross is a Community Manager at Humana and has been a member at TheCR Network since 2012. He is an active voice and … [Read more...]
Celebrating Community Success – Ian White (Rackspace)
By Hillary Boucher, Community Manager at TheCR Network. As community manager of TheCR Network – our peer network of social business and community leaders – one of the things I love is celebrating our members' successes with them. We know the many challenges our members face as they work to … [Read more...]
