By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In February, Jim chatted with J.J. Lovett, Director, Online Communities at CA Technologies as part of our ongoing Community Manager Spotlight webinar series. We are always amazed at the different paths that lead … [Read more...]
Mentor Match: The Good, Bad and the Ugly On Getting a Program Started
Guest post by Laura Brook, Director of Community Development at OneFPA.org and member of TheCR Network. Last year, I was at our annual conference catching up with a colleague who used to work with me at the Financial Planning Association (FPA). I shared with her that we were about to launch a … [Read more...]
Guest Post: Talking with TheCR About The Business Of Community Management at Walgreens
Guest blog post by Chris Catania, Online Community Manager at Walgreens. This post originally appeared at www.christophercatania.com. When you’re building an enterprise social network at a large company and aiming to make your organization more social and collaborative, one of the most … [Read more...]
Introducing: Faces of Community Management
By Shannon DiGregorio, Relationship Manager at The Community Roundtable. Happy Community Manager Appreciation Day! We're excitedly following along with all the #CMAD activities today. In TheCR Network we're always surprised with how different our members are - in wonderful ways. It seems like … [Read more...]
Guest Blog Post: 5 Ways Your Community Can Be More Engaging and Still Keep Your Sanity!
Guest blog post by James LaCourte, Online Strategist and Community Manager at Blue Cross Blue Shield North Carolina. He blogs at The Gaspar and you can find him on LinkedIn. 5 ways your community can be more engaging and still keep your sanity! Community Manager Appreciation Day is here again … [Read more...]
Inside TheCR Network: Thoughts on Scaling Up to Avoid Community Manager Burnout
The need to scale came up on two recent TheCR Network roundtable calls. On one Jeremiah Owyang of The Altimeter Group addressed potential causes of burnout as well as suggested the development of an escalation path as a way to scale thus avoiding burnout. Knowing the breadth and depth of experience … [Read more...]
Inside TheCR Network: Storytelling and the Power of Why
Recently, Michael Margolis of The Reinvention Summit and Get Storied joined members of TheCR Network to discuss the art of storytelling. As described on his website, "Storytelling is the most important skill you didn’t learn in school. But it’s the foundation for everything." For … [Read more...]
A Big Old School IOU
We are thrilled to have a guest post today from Dawn Lacallade, a recognized thought leader in the social marketing and online community space. She is a long standing member of TheCR Network and has taken a lead role in helping to develop the community management training program we are delivering … [Read more...]
Social: Moving from Head to Heart
[This is a guest post by a Community Roundtable member, Michael Pace.] I know it's a foofy title or should be a Lifetime movie with Meredith Baxter Birney, so save the snark until the end. In November, I took a position at Constant Contact as their Director of Customer Support, focusing on … [Read more...]
