By Rachel Happe, Co-Founder of The Community Roundtable.The fifth annual State of Community Management report is here!A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]
Interesting New Report – Social Business: Shifting Out of First Gear
This post by Rachel Happe was originally published in our monthly newsletter. To get TheCR News delivered to your inbox each month, subscribe today.Deloitte University Press Released a report earlier this month that echoes much of what we are seeing in the marketplace and is consistent with our … [Read more...]
Perspectives on The Value of Community Management
This is the fourth year we have published our State of Community Management Report and we are continually humbled by the response, from contributions, shares and the creation of derivative work.This year we made some significant changes to the way we do the research and what it covers because … [Read more...]
Habits of Highly Effective Community Managers
We are honored and excited to be filling in tomorrow as the host for #CommBuild Twitter chat (1p Eastern, 1oam Pacific. The topic is taken from a presentation Jim Storer, Joshua Paul and Maggie McGary gave last fall at the ASAE conference entitled "8 Habits of Highly Successful Online Community … [Read more...]
Coverage of the 2012 State of Community Management Report
It is always interesting to put so much effort into a project and feel that you know it backwards and forwards and then have someone else come along and give their take on it. Sometimes that take matches your own but more often than not their fresh eyes have seen things that you may not have.The … [Read more...]
Announcing the 2012 State of Community Management Report
We are very pleased to announce our third annual State of Community Management report.We started our annual report as a means to achieve our mission of advancing the business of community - making what we know collectively about community building more visible and accessible to everyone. The … [Read more...]
Top Ten from The Community Roundtable Blog for 2011
In case you missed them. Here are the posts that were the most read, most passed around and most talked about in 2011 from our blog.Want a Successful Community? Don't be a Social Media ManagerCommunity Management Lessons for Dr. Martin Luther King, JrGoogle+ for Community … [Read more...]
Introducing TheCR Focus: Your Guide to The Business of Community
When Rachel and I started building The Community Roundtable in 2009, we had a decision to make. Who to serve? We agreed it was hard to build a truly customer-focused business if you tried to serve too many constituents. In the end, we agreed to focus on the people we thought really needed help... … [Read more...]
Review: Social Readiness – How Advanced Companies Prepare Internally
Altimeter Group published an excellent report today called Social Readiness: How Advanced Companies Prepare Internally. It is chock full of great information - collected from a range of companies - on how to set up internal governance processes and provides a rich analysis of social media crisis. … [Read more...]
Community Manager Survey by Angela Connor
Angela Connor - also known as @communitygirl on Twitter and the author of 18 Rules of Community Engagement - recently published a Community Manager Survey - available here for $39.99/$49.99 depending on format. In it, she covers questions about how the community management role is defined, how … [Read more...]
