From improving customer satisfaction to providing fast and easy support and empowering members, online communities drive increased revenue, boost customer satisfaction, and make connecting easier than ever before. This eBook contains new, unreleased data from the 2022 State of Community … [Read more...]
Self-Care Tips for Community Managers
Self-care is especially important for community managers because they're often carrying the emotional load for multiple worlds - your work world with a community and colleagues, and your personal life with family, friends, and everything in between. With all of the empathy, strategy, and tactical … [Read more...]
Engaging to Unlock Retention, Trust, and Innovation
What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at what drives engagement, the dynamics of engagement, its impact, and how engagement is being measured and reported in online communities today. This eBook covers three … [Read more...]
Crowdsourcing Innovation: Three Ways It Drives Value
By Jennifer Honig, Founder, Techstra Solutions Eighteen months ago, we started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define business value as a way of supporting leaders who intrinsically knew that their crowdsourcing … [Read more...]
