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Four Tips for Selecting a Community Technology

August 2, 2023 By Shannon Abram

Four Tips for Selecting a Community Technology

The right community technology is critical. It provides the infrastructure to connect your members, share information and ideas, and collaborate on projects. We know that  technology ≠ community. But an effective community technology strategy should include the combination of a primary platform … [Read more...]

Beyond ChatGPT: Four Generative AI Tools for Community Managers

July 31, 2023 By Shannon Abram

Beyond ChatGPT: Four Generative AI Tools for Community Managers

One of the biggest use cases for generative AI for community managers is help generating new content and copywriting. We think generative AI is a great tool for outlining, drafting, and researching content projects but IT IS NOT a substitute for thoughtful, people-generated content for your … [Read more...]

3 Challenges of Using Generative AI in Community Management

July 17, 2023 By Shannon Abram

Want to learn more about the impact of AI on online community management? Check out this post Four AI Prompts for Community Managers or search “AI” in the search tool above!

As generative AI technologies, like ChatGPT and Bard, continues to develop, it is likely that we will see even more ways in which it can be used to help community managers accelerate the work they do, but like any emerging technology it is evolving, and isn't without downsides. Before we dive into … [Read more...]

Four Ways Generative AI Can Help Community Managers

July 12, 2023 By Shannon Abram

Four Ways Generative AI Can Help Community Managers

Generative AI (like ChatGPT and Bard) can help community managers in a number of ways. As we discussed in the SOCM 2023 and Four AI Prompts for Community Managers, ChatGPT (or any generative AI) is not designed to do your work, but to accelerate your work. You still need the ideas, you just need to … [Read more...]

Four AI Prompts for Community Managers

July 11, 2023 By Shannon Abram

Four AI Prompts for Community Managers

We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it's unclear how to even start with AI. So, we decided to bring in some experts. Hans Scharler is a MathWorks … [Read more...]

Five Tips for Community Managers Getting Started with ChatGPT

July 10, 2023 By Shannon Abram

Five Tips for Community Managers Getting Started with ChatGPT

Not every community managers is super tech-savvy - and that's ok! It feels like there are always new platforms or services to try out - and you can't really tell which ones it's worth investing time in (remember Vine? Clubhouse? RIP!) Generative AI is here to stay, and if you aren't comfortable … [Read more...]

What is Generative AI and Why Does it Matter to Community Managers

July 3, 2023 By Shannon Abram

What is Generative AI and Why Does it Matter to Community Managers

What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or music. Two common generative AI models are ChatGPT and Bard. Generative AI models are trained on large datasets of existing content, and they learn to identify … [Read more...]

Community Conversations – Episode #91 – Catherine Hackney on Community Tools

April 11, 2023 By Shannon Abram

Community Conversations - Episode #91 - Catherine Hackney on Community Tools

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting. On this … [Read more...]

TIL: ChatGPT Doesn’t Want Your Community Jobs

February 15, 2023 By Lindsey Leesmann

TIL: ChatGPT Doesn’t Want Your Community Jobs

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and artificial intelligence in general) and how it’s coming for the roles of those in the creative industry. And while the thought leadership in the area seems to swing … [Read more...]

Save the Date: Customer Community Summit is June 15th

April 13, 2022 By Shannon Abram

After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]

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