The Community Roundtable

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Introducing The Community Score: How mature is your community?

August 22, 2018 By Rachel Happe

Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]

Community Management Best Practices, Community Manager Role, Research, Tools
assessment, benchmark, CMM, score

Shopping for an online community platform?

June 20, 2018 By Jerry Green

The first time I evaluated an online community platform was in 2011 for a large, customer-facing application. At the time there were only a handful of best-in-class providers. The good news for the community platform shopper today is there are more good options to choose from. The bad news is you’ll … [Read more...]

Community Manager Role, Tools
platform, vendor

TheCR’s Community Platform Requirements Library & Vendor Comparison Tool

October 25, 2017 By Rachel Happe

Do you need to evaluate community platforms? Are you being asked to justify your existing platform? Are you looking at platform gaps but are not sure you are thinking of everything?   The Community Roundtable has collaborated with our members to develop two new tools to support this … [Read more...]

A Look Inside TheCR Network, Resources, TheCR Network, Tools
platforms, requirements, TheCR Network, tools, vendor

A 2017 View of the Community Platform Market

September 28, 2017 By Rachel Happe

The Community and ESN Market is in Flux The community platform market is in flux, leaving customers anxious and uneasy. The two most mature independent community platform providers - Lithium and Jive - have been acquired by private equity firms. Even more recently, Lithium turned around and … [Read more...]

Community ROI & Benefits, Tools

Jive Acquisition: The End of the Beginning

May 1, 2017 By Rachel Happe

When I started IDC’s social software research practice in 2007, the entire market was about $50 million and Jive was one of 10 or more vendors. Needless to say, the market has come a long way in the last ten years, along with lots of twists and turns. Throughout it all, Jive has taken a … [Read more...]

Research, Tools
jive

Tools for Community Management: Trello, Canva, Slack.

February 22, 2017 By Georgina Cannie

  The recent Atlassian acquisition of Trello, got me thinking about some of my favorite community manager planning, design and communication tools. Turns out my top three go-to tools for community management were not designed specifically with community management work in mind. Nonetheless, I … [Read more...]

Tools
best practices, community management, community manager, tools

Engagement and Community Architecture

July 9, 2015 By Rachel Happe

By Rachel Happe, Co-Founder of The Community Roundtable Most of us who drive cars stick to driving on roads. Why? They helps us get where we are going faster - even though the route is rarely a straight line between where we start and our destination. We could try and take a more direct route but … [Read more...]

Strategy, Tools

Building a Community Roadmap

November 12, 2014 By Shannon Abram

Building A Community Roadmap eBook

By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]

Research, Resources, State of Community Management, Tools
eBook, enterprise hive, research, roadmap, SOCM, SOCM 2014, state of community management, Strategy

SOCM Fact #8 – Using a Content Management System in Your Community

November 6, 2014 By Shannon Abram

By Shannon Abram, Relationship Manager at The Community Roundtable. One of the most daunting tasks for a community manager is choosing a community platform. There are lots of options out there (full disclosure - here at TheCR we celebrate and support all community platform vendors. Remaining … [Read more...]

State of Community Management, Tools

TheCR Network Sneak Peek: July 2014 Wrap Up

July 29, 2014 By Hillary Boucher

community management careers

By Hillary Boucher, Community Manager at The Community Roundtable. Summer is just flying by inside TheCR Network. I exercised some work-life balance and took a fully unplugged vacation this month thanks to my supportive team who held down the fort while I was out of the office. And while we … [Read more...]

TheCR Network, Tools
benefits, Hillary, july, Members, TheCR Network

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