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External Community Management Fundamentals Spring 2020
March 30 - May 8
We offer our online training course, Community Management Fundamentals, as a guided cohort experience free for members of the Network twice a year, and the next class is enrolling now.
As the course name, Community Fundamentals, hints, this course is meant to create a common language across all community practitioners, as well as help newer community practitioners ramp up. That being said, we’ve had a number of experienced community managers complete the course and say they learned or were reminded of important community best practices.
Some quick facts:
Training begins on Monday, March 30, and lasts six weeks. Training should take you less than one hour a week.
How do members participate?
Participating members will join a group of fellow members in TheCR Network. All training participants will be given access to the training materials hosted on our LMS (Learning Management System). We will send out weekly prompts to help you move through the modules on your time and participate in the training discussion group to share insights and questions with the group.
Modules include a video, worksheet, and a three-question quiz.
What topics are included?
Definition of Community & Community Management
Profiling Community Member Segments
Building Moderation, Escalation, & Crisis Guidelines
Content & Program Strategy
Starting Your Community
Building Engagement & Value
Integrating Social Channels
Measurement & Reporting
What do I do next?
RSVP here so we have you on the class list. Then, block an hour a week on your calendar between March 30 and May 8. Look for an email with instructions to get started about a week out from the start date.