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(Roundtable) Communities For The People, By The People: The Google Local Guides Connect Story
February 4 @ 1:00 pm - 2:00 pm
As community leaders, we know that members are at the heart of our communities, but how do we successfully leverage these relationships and build them into our community strategy?
On this call, we’ll hear from Traci Cappiello, a Community Program Manager at Google, about how the Google Local Guides Connect program utilizes a member-first strategy and how Traci has been able to to employ many member-first initiatives throughout her time in community.
We’ve heard about some of Traci’s work on our podcast, Conversations with Community Managers, but now we’ll get to talk with Traci and hear more about:
- How they welcome and nurture their super user program
- How they celebrate their diverse membership base with thoughtful content & programming
- How members support and guide each other through idea exchanges and forum engagement
- How they implement ideas from their members and make their members a part of their community strategy
RSVP to the call to hear more about how Traci and her community team have fostered a welcoming, thoughtful, and helpful community program through member-first initiatives.