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(Roundtable) Who’s Pitching What? Building Out a Community Governance Model for a Customer Community
March 13, 2019 @ 1:00 pm - 2:00 pm
In 2019, we’re launching a series to share what community professionals are pitching internally to support their community programs.
On this first call, longtime TheCR member, @Claire Flanagan (Cloudera), will share the governance model for a customer support community she recently proposed and got approved.
As their community grew from organic to mission-critical they proposed a governance model that factored in:
• business and technical roles
• steering committee & working group
• scaling “ownership” as new use cases/business units have needs
Come hear Claire’s story and learn what she pitched and why.
This call will focus on a customer community use case. All members interested all welcome to join.