The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Wednesday, October 4, 2023.
The 2nd annual Community Technology Summit event is designed for community professionals working with all types of online communities – including customer or partner communities focused on support, product innovation, and marketing/brand awareness, and employee communities focused on innovation, collaboration, and communication.
Richard Millington, Author and Founder of Feverbee, will join us to explore the key drivers of the new era, what you need to change to thrive in this new era and why it is a tremendous opportunity to emerge from the shadows, deliver better support to our members, and demonstrate amazing value to our organisations.
We are thrilled to host a variety of community experts from leading vendors and community-led organizations to share ideas on how to improve your online community program with community technology.
Community Technology Summit sessions include:
Community & AI: What You Need to Know Now
Hans Scharler is a MathWorks Community Strategy Leader and Chen Lin is a MathWorks Product Manager for MATLAB Central and they’ll share a straight-forward look at the intersection of community and AI.
Bye Bye Keyword Search: An Integrated AI Solution for Your Community
It’s the end of search as we know it. Our conversational AI integration will get your community the support it needs when it needs it – no matter which platform you’re on.
Untapping User-Centric Engagement in a Support Community
Uncover the fundamental strategies driving our support community’s remarkable growth, forging a thriving, and deeply engaged environment. Combining functionality with content, we’re able to create better and more personalized experiences
How AARP Has Integrated Their Community with Spotify
A not so common integration use-case; We will discuss how AARP is using Spotify to power community engagement beyond Q&A.
Bi-directional content syndication with SmartConX
iTalent Digital demonstrates how the world’s leading brands deliver valuable content into and between communities, in any language, wherever the user chooses to be (even if outside the community).
Optimize Your Community Strategy: Unleash the Power of the Next-Generation Community
Discover the transformative potential of the next generation of Khoros Communities, empowering you to spend more time on community strategy. Leverage streamlined moderation, drag-and-drop design, AI-powered tools, and elevated insights.
Driving better engagement: How PTC created an express lane for customer support
When faced with increased support cases across specialties and time zones, PTC utilized Khoros to help with their internal process to streamline PTC employee participation routing topics to the appropriate SMEs and increase customer engagement.
How a Team of One Used a Migration to Decentralize Site Ownership
When Jazz Pharmaceuticals decided to migrate their community, Digital Communications Lead Alyza Land saw an opportunity to empower content owners with a decentralized governance model using a unique multi-phase approach.
Create Engaging CX with Verint Community
Learn how simple it is to create engaging Self-Service and CX with Verint Community in minutes! See how customers use pre-built applications, 150+ widgets and flexible UI to delight their customers. No developers required but always welcome.
The Community Everywhere Era: Audience preferences have changed.
Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.