Website CFA Institute
The Manager, Community Management will play a key role in the effective execution of CFA Institute’s community strategy. The role has a focus on understanding and positively influencing the online community experience by providing operational support and functional subject matter expertise in design, delivery and maintenance of the online communities. This position leads the day-to-day business operations of the CFA Institute communities in close collaboration with core partners in Global Partnerships & Client Solution, IT, Legal, and across the larger organization. This role is responsible for leading and managing the online communities, which includes cultivating content and super users, community moderation, improvement of features and functionality and amplification of the voice of the customer throughout the organization. This position will execute effective project management for critical initiatives leveraging these platforms to advance membership offerings and modernize membership.
The position may be based in Charlottesville, Washington, D.C., New York and will report to the Senior Director, Volunteer Experience.
As a Manager, Community Management, you will have the opportunity to:
Accountable for representing the online community experience across all organizational portfolios and the integration of knowledge and coordination of activities through the entire value chain.
Serve as technical lead and liaison with online community vendors and partners.
Proactively track community sentiment, identify emergent opportunities, trends and product improvement ideas.
Lead technical and operational solutions in partnership with IT to remedy technical failures and improve end to end experience.
Advocate and prioritize online community need against IT Roadmap, track and report progress.
The skills and experience required for this role are:
Bachelor’s or advanced degree or an equivalent combination of education and experience
Minimum five years of online community management experience; prefer association management experience 5 plus years of technical experience with online community platforms, specifically Higher Logic
Demonstrated experience in the development and communication of critical metrics that capture online community health, activity and engagement
Proven vendor/partner relationship skills to include the ability to clearly articulate strategy and vision of the online communities
Global cultural orientation
To apply for this job please visit www.linkedin.com.