Client Community Manager

Our Client Community Manager is responsible for the administration, management, and growth of our online Client Community, where Intapp team members, clients, and Implementation Partners connect to share information. This role will drive engagement of our online Client Community audience through the strategic planning and execution of Community initiatives and programs and the design of an overall engagement and content strategy.

What you’ll do:

• Own the administration of the Community platform including user management, site configuration and design, implementing updates and new features, and content creation
• Collaborate with internal teams and stakeholders to promote product releases and key product information
• Develop and implement content strategy and initiatives to strengthen our community base and increase engagement
• Work with internal teams to improve product enhancement requests process via the Community
• Create reports and analyze Community data and metrics to identify trends and understand whether content strategy is effective and if we are engaging with clients in meaningful ways
• Test engagement techniques in order to boost participation
• Engage internal departments to participate on the Community site and share content with clients
• Triage and escalate customer issues from the forum to the appropriate internal team
• Review Community posts to identify opportunities for programs, communications, or other initiatives that would be of interest to client base
• Develop and maintain strong ongoing relationship with Community platform vendor to ensure Intapp is recognizing full value of its software investment by leveraging features effectively and implementing new functionality as released

What you’ll need:

• Bachelor’s Degree or equivalent experience
• Experience in B2B community management
• Experience in community platform management with a clear perspective for how to optimize and measure performance.
• Experience with Google Analytics to be able to create reports and analyze data and data trends
• Ability to effectively communicate and collaborate with internal stakeholders and build consensus
• Experience as administrator of community software; strong preference for experience with the Gainsight Community platform.
• Proficient in CSS & HTML in support of site design
• Strong written communication & verbal presentation skills (Writing samples will be requested during the interview process)

What you will gain at Intapp:

• • Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
  • Competitive base salary plus variable compensation and equity
  • Traditional comprehensive benefits, plus:

• • Paid parental leave, including adoptive leave
  • Paid Time Off
  • Pension Contribution
  • Family Formation benefit offered by Carrot
  • Wellness programs and benefits provided by Calm and Modern Health
  • Paid volunteer time off and donation matching for the causes you care about
  • Meal Allowance
  • Home office stipend
• Opportunities for personal growth and professional development supported by a community of talented professionals
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact and achieve your goals
• Open offices and kitchens stocked with beverages and snacks

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.