Community Advocacy Manager

Job Description: 
This individual works within the Community Center of Excellence as the Community Advocacy Manager.

The role is responsible to define Intel’s enterprise-level community advocacy vision and strategy, oversee influencer marketing practice at Intel and ideate, cultivate and support incubation/piloting of new programs.

We are looking for a high-energy, self-directed, proactive, dedicated, collaborative, strategic, and community strategy experienced individual who also has a deep understanding of the holistic digital experiences in today’s world. This role requires collaborating and working across internal business units, other internal and external partners, and agencies. The candidate can move seamlessly between multiple projects, and must have strong people and communication skills, high emotional intelligence and strong presentation skills.

Responsibilities include:
– Working with Intel stakeholders – including Business Units, product marketing teams, sales, countries, and outside vendors – to maximize the value of Intel’s communities while meeting business needs of stakeholders
– Drive the creation and delivery of the enterprise level community advocacy strategy
– Provide guidance to programs on how to apply the community advocacy vision to specific audiences and leverage Community CoE resources to accelerate implementation
– Manage global influencer agency of record in partnership with Community Operations Manager, procurement and program leads
– Oversee influencer marketing infrastructure to scale programs across the globe in partnership with Community Operations Manager
– Define framework to allow integration of Intel and partners community advocacy and influencer programs
– Promote Community initiatives to drive the relationship between and for customers
– Host advocacy and influencer marketing council with program leads and marketing and sales leadership
– Act as the central point of contact to ideate, filter, cultivate and support incubation/piloting of Community new ideas
– Integrate lessons learned through deployment of new ideas and share across organization in partnership with Community Strategy and Value Manager
– Identify priority areas of Community to drive thought leadership and research (e.g. white papers) in partnership with Community CoE, program leads and external partners

The successful candidate may demonstrate the following:

– Empathy and passion for being a customer advocate and the voice of the customer
– Passionate about community and its impact in business
– Proven track record in building community engagement/advocacy programs
– Digital marketing, social media and community experience, with solid understanding of best practices and trends
– Strong knowledge of digital marketing, social media and community tools and processes
– A healthy blend of business, marketing strategy, digital marketing, social media, influencer marketing and community expertise
– Outstanding strategic, analytical, and problem-solving skills
– Ability to distill big picture vision into strategic, innovative and/or tangible solutions
– Demonstrated experience influencing across functional boundaries and/or globally
– Experience translating business needs into community requirements
– Proven success in managing complex and multi-faceted programs with the ability to drive projects through completion
– Ability to work effectively in a constantly changing and sometimes ambiguous environment, make decisions quickly, manage simultaneous projects, and work with many stakeholders across internal groups and geographies
– Self-directed, proactive, organized, efficient, detail oriented, accountable, enthusiastic
– Lead, motivate, and drive with empathy
– Sense of urgency; actively listens to others and acts upon information gained
– Ability to establish trust and develop interpersonal relationships and rapport with others
– Comfortable interfacing with senior stakeholders and dealing with confrontation
– A leader who can drive consensus and articulate program recommendations and tradeoffs to stakeholders
– Be a natural communicator with strong written and presentation skills
– Experience with technology industry is welcome but not mandatory
– Sense of humor: we like to have fun while we work

Qualifications:
You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position is not eligible for Intel immigration sponsorship.

Minimum Qualifications:

– Minimum community engagement/advocacy experience (or similar role): 5 years
– Minimum education level: bachelor’s degree

Job Type:
Experienced Hire