Description

UK based: Blue Prism is seeking a community associate to support the community team in activities that enhance the service provided to our members.

Key Accountabilities

  • Support the community team in the day-to-day operations and platform management
  • Manage community monthly reporting and analysis on key trends, identifying areas for additional scrutiny, including internal metrics and external metrics such as content usage and SEO reporting
  • Manage content to ensure questions/threads are in the right forum
  • Manage internal communications, top X lists and train internal members how to support our customers via community
  • Manage the community digital workers
  • Contribute to the overall improvement of style and usability of the community site

Key Interactions and Working Relationships

  • All internal contributors to the community across the business including any ‘technical’ role from pre-sales to professional services, product to support
  • Customer Success managers and directors
  • Corporate events team
  • Field marketing teams

Requirements

Knowledge, Skills & Experience

  • Experience being an active member of an online community, preferably a B2B online community.
  • Good understanding and interest in community management and willing to develop their career in this field
  • Prior experience in managing a community is a plus (even a small-scale hobbyist community in your spare time)
  • Experience executing small projects and small-scale physical or online events
  • Good at driving momentum and collaborating well with others
  • Willing to go the extra mile to serve and delight our customers
  • Good technical understanding and can pick up new tools quickly (Experience with community platforms such as Higher Logic, Salesforce Communities, Khoros (Lithium) or Discourse a plus)
  • Strong Microsoft Office Suite skills

Competencies

  • Data-savvy, interested in numbers and reporting
  • Must manage projects in an organized fashion while sticking to deadlines
  • Creative and innovative problem solver
  • Strong communicator and writer
  • Team player who is calm under fire
  • Adaptable to an ever-changing organization
  • An additional language is a plus

Benefits

  • Company pension scheme
  • Life assurance scheme
  • Private medical scheme
  • Employee share scheme
  • 30 days holiday plus bank holidays
  • Flexible working hours

No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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