Community Manager

We are looking for an entrepreneurially-minded Community Manager to help nurture and grow our new online community by building programs that empower and engage community members. We are looking for someone who is creative and can think big to continue the growth of our existing community. The Community Manager will help shape the strategy of community at M-Files, informed through experimentation and best practices. Your contributions will drive long term engagement and have lasting impact on M-File’s customers, partners, and employees.

The Community Manager will be charged with executing on the community strategy and roadmap while tending to the day-to-day community operations and administration. Collaboration with cross-functional leadership will be key in order to achieve the goals set forth in the community strategy.

Job Responsibilities

• Drive and execute the community strategy
• Develop SOPs and technical documentation in support of community management that aligns with company policies
• Take a structured approach to community roles, on-boarding, and working with internal M-Files teams to ensure community members have a simple and powerful experience
• Perform site maintenance and group administration including community member provisioning/debugging
• Stay at the forefront of industry trends to benchmark, understand, and create a best-in-class community
• Continuously gather feedback to shape online community management practices and product ideation
• Identify themes, problems or opportunities in the community and set up a process to share with the internal M-Files stakeholders to take action
• Create regular community reports helping the team understand the results of a strategy or specific program. Use data to drive insights and translate these insights into growing and improving the community
• Determine KPIs, monitor performance, and optimize community content and engagement to achieve community strategy goals
• Collaborate with Marketing to develop content strategies and facilitate content creation by M-Files contributors
• Audit M-Files internal community participation through usage analytics reporting and provide updates to leadership
• Recruit, motivate, and inspire internal stakeholders to become active contributors
• Provide ongoing facilitation to connect and guide community members in order to create a vibrant and engaging community
• Represent the voice of the community, bringing community feedback to internal stakeholders

Key Competencies

• Empathy and active listening; the ability to understand and share feelings of another
• Strong communication and negotiating skills; gracefully navigate differences of opinion and perspective across the organization
• Ability to collaborate across functions; listening to translate concepts across different groups
• Strategic Planning & Implementation; Execute the strategic vision and securing alignment
• Curious and data-driven; maintain quantitative data rigor while seeking new and creative ways to grow the community
• Excellent written communicator; have written engaging social media posts and blog content
• Excellent problem-solving skills paired with attention to detail
• Ability to influence decision-making at all levels within an organization
• Self-directed; skilled at driving projects with minimal guidance and limited resources
• Excellent presentation and facilitation skills
• Strong people and project management skills

Qualifications

• Web development experience
• Experience with running a Salesforce/Community integration project a plus

• Technical support, customer service, or external communications experience

• Understanding of community technologies and associated best practices

• Knowledge of Verint community management software a plus

• Mastery of Google Analytics and how to utilize the data to improve the community

• Digital marketing experience preferred

• 10 years professional experience; 3-5 years of community management experience

• Expert in day-to-day operations of community initiatives; including administration, measurement, moderation, and interaction with users

  M-Files wants to make sure that you find your place with us. In an increasingly complex world, our product helps our customers find what they need when they need it. Similarly, we are committed to helping every M-Filer feel that they have found a place where they belong. Join our team and never get lost again.
  Would this be a match? If you are interested, please submit your cover letter along with your CV and salary request, no later than November 30, 2021. We are committed to finding the right person for this position and will carefully review each application