Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?About The RoleWe are looking for a talented marketing professional who is undeniably great at building an engaged customer community.Ultimately, your purpose is this: You are the face of the Genesys Customer Advocacy Program, engaging with customers on a daily basis, and ensuring a positive, valuable experience. You will focus on fostering relationships that drive value in their solution adoption through value-added content and programming.You have a proven track record of charisma with customers and best-in-class customer advocacy programs. You have stellar interpersonal and communication skills and love creating spaces for customers to connect and learn – which in turn influences customer retention, solution adoption, and value. You have a roll-up-your-sleeves attitude to serve and support your internal and external customers.You will report to the Senior Vice President of Global Customer Advocacy.OUR TEAM MISSIONOur mission is to convert our customers to advocates for life. We cultivate new advocates and amplify their stories for they are the heroes of our story — and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations and big results for us and each other by sharing ideas and lessons learned in customer and employee experience.We measure our success in pipeline and booking influence, customer program engagement/feedback, advocacy community/reference participation and customer lifetime value.Responsibilities
- Build and manage the customer community content calendar with heavy cross-functional collaboration and alignment with the needs of our customers and company strategy
- Engage with customers in the Influitive platform through activities, events, content, private messages and discussion boards
- Create compelling, innovative and rewarding community content to build relationships with our customers
- Create and execute our ‘Top Advocate’ award program
- Lead the strategy and execution of our peer review recruitment and management, evolving the maturity of the program
- Constantly evalute success within the community platform and peer review sites, identifying new approaches to test and iterate accordingly
- Monitor activity and provide detailed status to stakeholders demonstrating success
- Coordinate invitations, follow-up communications, speakers and agenda topics for select user groups and customer roundtables
- Manage go-live event celebrations.
Minimum Requirements
- 3-5 years of relevant customer advocacy or community management expertise
- Exceptional organizational skills with the ability to manage multiple projects simultaneously
- A creative thinker with impressive copywriting skills
- Strong ability to plan and coordinate people and operations across different departments
- Data-driven with the knowledge to leverage analytics to inform decision making
- Proven track record for recruiting, motivating, and managing customer advocates
- Comfortable engaging with decision-makers at any level of an organization
- Experience delivering online customer events and forums
- Bachelor’s degree in business, communications, marketing, regional studies or equivalent
Preferred Skills
- Specific experience with Genesys or in Customer Marketing is preferred
- Specific experience with Influitive, Salesforce and/or other Advocacy/CRM tools is preferred
Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$60,450.00 – $125,550.00Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
