Even as the discipline of online community management matures we still are often asked, "What is a Community?" Our Definition of a Community: A community is a group of people with shared values, behaviors, and artifacts. The research, benchmarks, frameworks and other materials developed by The … [Read more...]
Search Results for: engagement
The State of Community Management 2010
A Level Set of Community Management Practices The 2010 State of Community Management is our first attempt to capture community management practices. We organized them by the competencies in the Community Maturity Model – a management framework that articulates the competencies required to … [Read more...]
The State of Community Management 2011
Best Practices from Community, Social Media, & Social Business Practitioners In 2011, social business came of age as organizations got serious about executing in a new, more interactive and collaborative way. These organizations understand that using social technologies successfully requires … [Read more...]
Roundtable Call Library
Roundtable calls are the cornerstone of programming inside TheCR Network. These weekly live events are open to all members, and focus on the challenges they face- from increasing engagement to platform migration to presenting impactful metrics. All calls are facilitated by industry experts - and fit … [Read more...]
The State of Community Management
The 14th annual State of Community Management report is now available. Download your free copy here. "The perspective I've gained [from the State of Community Management research] has been invaluable in making the case for community-related budget and resources." - Alex Blanton, Microsoft The … [Read more...]
The Social Executive
One of the major challenges of the community and social business teams with whom we work is the education of their executives. While a great deal of progress has been made in the social business space, executives vary widely in their expectations, priorities and their own engagement. The Social … [Read more...]
Our Clients
The Community Roundtable team has extensive experience in engagement, collaboration, community building, and social software. We work with community, communications, and digital leaders focused on the challenge of making their organizations more trustworthy, human and collaborative. Our clients are … [Read more...]
Community 101
If you're new to community management and are looking to learn more, you've come to the right place! Recommended Reading What is Community? - Learn how online community is defined by community managers. Even as the discipline of online community management matures we still are often asked, "What is … [Read more...]
The Social Executive Research: UBM Case Study
As the business world continues to innovate and move faster, social technologies are changing the way businesses communicate and engage with internal and external constituencies. This dramatic change alters both the structure of organizations and the opportunities they choose to pursue. A … [Read more...]
Inside TheCR Network: Thoughts on Scaling Up to Avoid Community Manager Burnout
The need to scale came up on two recent TheCR Network roundtable calls. On one Jeremiah Owyang of The Altimeter Group addressed potential causes of burnout as well as suggested the development of an escalation path as a way to scale thus avoiding burnout. Knowing the breadth and depth of experience … [Read more...]
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