By Hillary Boucher, Community Manager at The Community Roundtable.
November was packed with quality programming inside TheCR Network and I found myself joking with members who were attending two (or more) Roundtable calls a week. “Nice to see you again!” I was happy to hear one member respond with, “There’s just so much good stuff happening at TheCR this week.” I love hearing feedback like this! Want a sneak peek of what kinds of programs and discussions were happening inside TheCR Network this month? Take a look:
- Beyond Engagement: Moving Business & Creating Movements (Roundtable): TheCR member Maria Ogneva originally presented this at JiveWorld in October and I invited her back for a few reasons. Maria had done an call “Building Community from Scratch: Zero to Pilot” last spring and I knew it would be good to get an update and I also knew giving members the opportunity to dig into Maria’s experience and expertise is a valuable opportunity. One of the things we discussed on this call was how to approach ridiculous job postings and negotiate a role that is appropriate for you and the organization. A hot topic with our current Community Manager Salary Research report where we discovered the misalignment of expectations, experience and compensation in the space.
- Data Visualization Skill Builder (Roundtable): We were grateful to have Tableau’s community manager, Tracy Fitzgerald, in to to share how she uses data to tell her community’s story. And while it was pretty cool to get an insider’s peek at Tableau as a tool, we discussed general best practices for using data to tell the story of your community internally. It was a great call that married some of our traditional storytelling resources together with data collection.
- Salesforce Dot Com Community (Practitioner Demo): We had a member who recently launched a new community using Salesforce. He offered a demo and while I expected a handful of participants this one really pulled members out of lurkdom. Turns out practitioners really value having the opportunity to receive a tool demo from a fellow practitioner versus a vendor. Glad we can make that happen! We’ll definitely be making these types of vendor test-drives part of our on-going programming.
This is just a small sampling of what we offered members in November. We hosted a Community Maturity Model training, we brought in an expert to teach members about Appreciative Inquiry and how community managers can use this powerful tool, and we dug into the CMSS research. If you are interested in learning more about what it’s like to be a member of TheCR Network check out this extensive overview which shares our general programming opportunities and resources made available to members.
Want to access our fall programming for the benefit of your community work? Reach out and ask us about membership.