Our podcast series with some of the smartest minds in the online community and social business space highlights what they’re working on, why they do what they do, and what advice they have for you.
This is a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 20 minutes) and focuses on one community management professional.
Conversations with Community Managers – Sam Pirok on Expectation Management
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more.
Episode #76 features Sam Pirok, Sr. Project Manager at Extreme Networks.
Sam shares the benefit of setting customer expectations, how to bring a neglected, older community back to functioning/flourishing, and how to form positive relationships with disenfranchised/disgruntled users.
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As mentioned in the podcast: extremely good boy, Ranger:
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