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—ENGAGEMENT SKILLS—
- Listening & Analyzing
- Response & Escalation
- Moderation & Conflict Facilitation
- Promoting Productive Behaviors
- Empathy & Member Support
- Facilitating Connections
- New Member Recruitment
- New Member Welcoming
- Member Advocacy
- Behavior Change & Gamification
—STRATEGIC SKILLS—
- Community Strategy Development
- Roadmap Development
- Policy & Guideline Development
- Needs & Competitive Analysis
- Measurement, Benchmarking & Reporting
- Trendspotting & Synthesizing
- Consulting
- Executive Coaching
- Content Strategy Development
- Evaluating Engagement Techniques
—BUSINESS SKILLS—
- Program Management
- Business Model Development
- Budget & Financial Management
- Team Hiring & Management
- Contractor Hiring & Management
- Selling, Influencing & Evangelizing
- Community Advocacy & Promotion
- Training Development & Delivery
- Vendor Management
- Governance Management
—CONTENT SKILLS—
- Communication Planning
- Writing
- Graphics & Design
- Multimedia Production
- Narrative Development
- Editing
- Curation
- Program & Event Planning
- Taxonomy & Tagging Management
- SEO & Search Optimization
—TECHNICAL SKILLS—
- Systems Administration
- Data Collection & Analysis
- Tool Evaluation & Recommendation Technical Support
- Member Database Management Platform Architecture & Integration Technology Issue Resolution
- Software & Application Programming UX & Design
- Algorithm Design & Data Manipulation
