The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
    • Careers
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
  • Events
    • Upcoming Events
    • Data-Driven Community Management Workshop
    • Connect
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Training
    • Resource Bundles
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • TheCR Network
      • Member Login
      • Join TheCR Network
      • Roundtable Call Library
    • TheCR Library
      • Subscriber Login
      • Subscribe to TheCR Library
  • Blog

Connect 2023

Join us in Boston this October for Connect 2023, part community reunion, part unconference. 100% designed for you.

Connect blends expert community builders with unique networking, collaboration, and learning opportunities for every level of community leader. You'll walk away with meaningful new connections and ways to improve your community program immediately.

 

 

WHY PARTICIPATE IN CONNECT?

"I found this conference to be very helpful in helping me think differently and to take back what I've learned and apply it to my own community."
"Great conference! I really loved how small and intimate it was. I was very comfortable speaking and asking questions!"
"People to interacted with each other rather than sitting and listening to speakers! Everything about Connect makes it easy for attendees to become participants."
"Connect feels like a big community hug. I love not having to explain my job!"
"The combination of the sessions, especially the three breakout sessions, really provided me with a TON of value and tangible take aways."
"The presentations, sessions, workshops, and breakouts were all very practical and so honest."
"This was my third year attending the Connect conference from The Community Roundtable. It was once again the most valuable conference I attended all year."

"I truly felt engaged and energized throughout the entire event."
AGENDA
REGISTER
C12
FAQ
SPONSORS

AGENDA

Connect is unlike any community event you've attended before (unless of course, this isn't your first Connect!)

The first day of Connect (the Community Technology Summit) focuses on online community management tools and technology, including strategies for building effective communities, maximizing your community platform, and measuring community success. If you're in the market for a new community platform you can meet with a hand-picked group of the most innovative technology and service providers in the community industry.

Even if you're not kicking the proverbial tires, you'll get ideas for extending your current platform, and learn platform-agnostic ways to leverage technology-based ideas in your community. The Community Technology Summit is open to all online community practitioners, and we cap registration at 135 participants to ensure meaningful conversations and connections.

On days two and three, we say goodbye to our partners and any general attendees, and dive deep into advanced topics such as community growth, engagement strategies, and success metrics through and real-world examples. You'll also participate in small group workshops - walking away with a community playbook draft or dashboard outline.

Attendees have the opportunity to network and collaborate with their peers, exchange best practices and ideas, and get feedback from industry experts. Connect is a unique opportunity for online community professionals to learn from the best, connect with their peers, and develop the skills they need to succeed in the rapidly-evolving world of online community management.

You can review the 2022 agenda here.

Connect 2023 Agenda
Connect 2023 Agenda

Download the Agenda Overview

Wednesday, October 4, 2023

9:00AM Registration // Breakfast
10:00AM Welcome Session Jim Storer, The Community Roundtable
10:15AM Keynote: Richard Millington, Feverbee
11:00AM Community Case Studies from Analog Devices, Inc. and PTC
12:00PM Networking // Lunch
1:15PM Panel: Building an Engaged Customer Ecosystem
2:00PM Break // Networking
2:30PM Case Studies from AARP and Jazz Pharmaceuticals
3:00PM Break // Networking
3:45PM Panel: Secrets of a Successful Platform Launch (or Migration)
4:15PM Community & AI Hans Scharler & Chen Lin, MathWorks
5:00PM Closing Remarks and Questions
5:15PM Reception and Networking
7:00PM Optional Partner Dinners

View session details. 

SPEAKERS AND SESSION LEADERS

Lisa Tallman,Community Food Navigator
Lisa Tallman,
Community Food Navigator
Rich Millington
Richard Millington,
Feverbee
Chen Lin,MathWorks
Chen Lin,
MathWorks
Hans Scharler,MathWorks
Hans Scharler,
MathWorks
Peter Broadley
Peter Broadley
Allison Brotman,<br>UKG
Allison Brotman,
UKG
Hillary Boucher,<br>UKG
Hillary Boucher,
UKG
Trish Fontanilla,<br>Trish of All Trades
Trish Fontanilla,
Trish of All Trades
Alyza Land<br>Jazz Pharmaceuticals
Alyza Land
Jazz Pharmaceuticals
John Reynolds,<br>Social Edge Consulting
John Reynolds,
Social Edge Consulting
Dori Gray,<br>Social Edge Consulting
Dori Gray,
Social Edge Consulting
Becky Scott,<br>Jumpcloud
Becky Scott,
Jumpcloud
Brandy Glennie,<br>iTalent Digital
Brandy Glennie,
iTalent Digital
Shannon Barnhart,<br>Khoros Communities
Shannon Barnhart,
Khoros Communities
Jaime-Lee Bunton,<br>PTC
Jaime-Lee Bunton,
PTC
Andrew Mishalove
Andrew Mishalove
Jon Allen,<br>Verint
Jon Allen,
Verint
Stephen Vicino,<br>Analog Devices, Inc
Stephen Vicino,
Analog Devices, Inc
Cyndy Wynne,<br>Merck
Cyndy Wynne,
Merck
Sarah Mahon,<br>AECOM
Sarah Mahon,
AECOM
Rosemary Tietge,<br>Claris
Rosemary Tietge,
Claris
Jesse Cloutier,<BR>ESRI
Jesse Cloutier,
ESRI
Laura Naylor,<br>Sage Services
Laura Naylor,
Sage Services
Michelle Mathias,<br>ESRI
Michelle Mathias,
ESRI
Jim Storer,<BR>The Community Roundtable
Jim Storer,
The Community Roundtable
Emma Nicholas,<BR>The Community Roundtable
Emma Nicholas,
The Community Roundtable
Sean Marlin,<BR>The Community Roundtable
Sean Marlin,
The Community Roundtable
Claire O'Brien
Claire O'Brien,
The Community Roundtable

More speakers coming soon!

SESSIONS

REGISTER

People who attended Connect in 2023
The book "Trustworthy" stacked vertically in one row and then horizontally in the next row with the pattern repeating.
The puzzle connector. Puzzle pieces tapped on a window.
Presentation by a person on "Designing a Super User Program"
Presentation by two people on "Designing a Super User Program"

Connect 2023 registration is open to members of TheCR Network and their community teams and stakeholders. A limited number of tickets are available for non-members. Please email us if you are interested in attending or have been referred.

Registration includes all on-site activities, lunch, breaks, and networking events. Yes, there is unlimited coffee.

Choose the best option for you: 

  • Connect 2023 - Individual Pass

    Connect 2023 – Individual Member

    $1,000.00
    Select options
  • Connect 2023 - Individual Pass

    Connect 2023 – Non-Member

    $1,500.00
    Select options
  • Connect 2023 - Team Pass

    Connect 2023 – Team of Three

    $2,700.00
    Select options

C12

Connect 12 logo

The C12 is an invitation-only experience for individuals leading community teams. Limited to just 12 participants, C12 is co-located with Connect and will spend about 30% of their time in general sessions and 70% in sessions developed specifically for team leaders.

C12 leaders will have exclusive access to dedicated space on-site and explore the issues and ideas they share.

To learn more about C12 or request an invitation please contact us.

FAQ

When is Connect this year?

Connect will take place on October 4-6 in Boston, MA. 

What does registration include?

Registration includes all on-site activities, lunch, breaks, and networking events. Yes, there is unlimited coffee.

I work for non-profit, is there a special rate?

Yes! We offer exclusive pricing for non-profit, education, and government community leaders. Email us to learn more. 

Is Connect at an accessible location?

Yes! The Convene Boston is ADA-compliant and has a dedicated hospitality team. If you have accessibility questions or requests please let us know. 

Where is Connect this year?

Connect is located in downtown Boston, MA at Convene - One Boston Place.

What if I just want to go to the Community Technology Summit?

You can! Community Technology Summit registration will be available shortly.

How can I be a speaker at Connect?

The majority of our speakers are taken from our member attendees. 

If you are currently a member you'll be asked to indicate your interest when you register. If you aren't a member you can join TheCR Network here. 

How can I pitch Connect as a great investment to my stakeholders?

Download our Connect 2023 Justification letter and share the powerful reasons Connect is a great investment for any online community professional. 

SPONSORS

Khoros - Community Technology Summit
Social Edge Consulting - Community Technology Summit
iTalent Digital - Community Technology Summit
Higher Logic logo
Verint - State of Community Management 2023

Connect (and the co-located Community Technology Summit) partners with a small group of innovative technology and service providers. Space is extremely limited and we've sold out the past four years.

If you'd like to sponsor Connect and attend the Community Technology Summit please contact us ASAP.

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter