Transform Your Organization

We empower global organizations to achieve their collaboration, change management, and community goals.

Connect With Global Community Peers

Explore the benefits of our private peer-community, TheCR Network. 

Get Up To Speed On
Industry Best Practices

Solve Your Current Challenges and Plan For Future Success

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

Learn More

TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

Learn More

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event


Using ROI to Gain
Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create, and inspire.

The element14 team sought to provide tangible ROI to help executives understand the financial value the community provides to drive revenue.

 Download now. 

 Roundtable |  Metrics: What CMGRs Do With What They Have

Metrics & vendors, they go hand-in-hand and it's not always an easy relationship. So the question then becomes: how do we get the data we need from our platforms?

On this call, Jeff Ross will share a look into his metrics and how he has integrated tools like SWOOP Analytics to get value out of the data he has and is able to obtain. He'll then look at what he's able to do and does do with that data.

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?



I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies


TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute


The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana


Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP


Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Podcast – Vanessa DiMauro, Georgian Partners

By Shannon Abram | December 6, 2019 | 0 Comments

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Find more episodes. Episode #63 features Vanessa DiMauro, Vice President at Georgian […]

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Community Manager Gift Guide 2019

By Shannon Abram | December 5, 2019 | 0 Comments

Did you read this Atlantic article about how gift guides work? Well, fear not. We are NOT in the gift guide pay for play game. Nary an affiliate link graces this post, just seven great gift ideas for the dedicated community pros in your life. Ivy’s Tea – Ivy’s Tea Co. is a pop culture […]

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Taking Time to Recharge and Reset

By Rachel Happe | November 6, 2019 | 0 Comments

When I was growing up, my father had a paid sabbatical every seven years. This is common in academic and religious professions but less so in other careers. In those careers, it is provided as a time to study, travel, and reflect so that you can return refreshed. In the community industry, our superpower and […]

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TheCR Network Wrap-Up: October 2019

By Binta Dixon | October 31, 2019 | 0 Comments

We continue the discussion about career trajectory in the Network. On the heels of the invigorating Connect 2019, the community managers in the Network are discussing how to move both horizontally and vertically within the community space. This month one of the highlights was a Roundtable call with Marjorie Anderson, the digital communities manager for […]

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Podcast: SOCM 2019 Highlight – Community Leadership is Unevenly Distributed

By Shannon Abram | October 24, 2019 | 0 Comments

Join TheCR’s Rachel Happe, Principal and Co-Founder of The Community Roundtable, as she chats with Marjorie Anderson, CSPO, Manager, Digital Communities at the Project Management Institute, about the State of Community Management 2019 report. In Episode #62, Rachel and Marjorie discuss key finding #3 from the 2019 research: Communities Propel Engagement Rachel and Marjorie discuss how community […]

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The Community Roundtable Connect: Community Solutions Showcase 2019 Snapshot

By Binta Dixon | October 23, 2019 | 0 Comments

After the thought-provoking inaugural Community Solutions Showcase at TheCR Connect 2019, we wanted to create a useful recap of the discussion for the Network, attendees, and anyone considering a new community solution. And as a result of chats with the Community Roundtable team and attendees, we are certain the discussion is just beginning. The CSS […]

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Podcast: Traci Cappiello, Google

By Shannon Abram | October 16, 2019 | 0 Comments

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Episode #61 features Traci Cappiello, Program Manager, Community at Google. Traci joins […]

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Communities are Modeling the Future of Work

By Rachel Happe | October 16, 2019 | 1 Comment

No one wants to be told what to do. The more someone tells you what to do or believe, the more you will resist — especially if it is something new. I often show people this picture of my daughter as a baby, getting her first spoonful of solid food. Keep that image in your […]

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Pushing the (Community) Dialog Further, Together

By Shannon Abram | October 15, 2019 | 0 Comments

TheCR Connect conference is always striving to push the dialogue further, and this year did not disappoint. Between an in-depth exploration of the vendor market in their Community Solutions Showcase to the two thought-provoking keynotes on entrepreneurship and trust in Community spaces, my notebook is more frantic and full than ever with takeaways. Below are […]

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How do you direct your own career path when one is not defined?

By Binta Dixon | October 11, 2019 | 0 Comments

One of the interesting career-based findings from the SOCM 2019, was that only 25% of community roles are approved by HR. This is a crucial number because it means that three-quarters of CM’s do not have clearly defined roles or paths to promotion to go along with them. When we look at the profile of emerging […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.