We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.
We Know Community
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you succeed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Virtual Conference | TheCR Connect 2020
For the last five years, Connect has taken place as a live event, but for 2020 we've reimagined what it means to meaningfully connect.
TheCR Connect 2020 participants are limited to active members of TheCR Network. All Connect 2020 sessions, activities, and networking events are free for members of TheCR Network.
This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.
Three case studies explore how:
- Strategic maturity enables efficiency
- Thoughtful governance enhances strategy
- Engagement generates shared value
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
Director, Communities, CA Technologies
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In episode #16 Rachel and Jane talk about how learning and empathy are connected, and Jane plays our first live music! Watch Episode #16 now: About Jane: Dr. Jane Bozarth is the director of research for The eLearning Guild. She is the author of ELearning Solutions on a Shoestring; Better than Bullet Points: Creating Engaging Elearning with […]Read More
In episode #15 Rachel and Nilofer Merchant chat about the challenge of getting all voices to count in a world where diverse voices are so desperately needed. Listen now: Prefer video? Watch Episode #15 Featuring Nilofer Merchant From the Conversation: About Nilofer Merchant Nilofer literally wrote the book of “new rules” for business in our Social Era in […]Read More
Every year members of TheCR Network, who are among the world’s most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different – and we’ve staggered sessions throughout the month of October – and included a Technology Track and is open and free […]Read More
In episode #15 Rachel and Nilofer Merchant chat about the challenge of getting all voices to count in a world where diverse voices are so desperately needed. Watch Episode #15 Featuring Nilofer Merchant atwork.substack.com From the Conversation: About Nilofer Merchant Nilofer literally wrote the book of “new rules” for business in our Social Era in 2012. As […]Read More
In episode #14 Rachel and Marjorie Anderson talk about taking community programs to the next level and what’s next for community managers on their career paths. Watch Episode #14 Featuring Marjorie Anderson More About Marjorie Anderson Marjorie Anderson specializes in building strategies and creating programming for communities in associations and non-profits, connecting community to organization […]Read More
In episode #14 Rachel and Marjorie Anderson talk about taking community programs to the next level and what’s next for community managers on their career paths. Listen Now: Prefer Video? Watch Episode #14 Featuring Marjorie Anderson More About Marjorie Anderson Marjorie Anderson specializes in building strategies and creating programming for communities in associations and non-profits, […]Read More
Engagement That Scales Podcast – Episode #13 – Scott Monty on the Lather, Rinse, Repeat Problem in Leadership
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #13 Rachel and Scott Monty talk about how constant change in leadership negatively impacts employee engagement, the shift from historic communication styles to digital environments, and the effect hyper-speed market changes on adaptability. Listen Now: Prefer […]Read More
Our 6th annual community conference, TheCR Connect kicks off today. It is not the event I thought it would be, or wanted it to be. At The Community Roundtable we each try to find the work that energizes us, and for me it’s always been Connect. I love the planning, fitting all the puzzle pieces […]Read More
Engagement That Scales – Episode #13 – Scott Monty on the Lather, Rinse, Repeat Problem in Leadership
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #13 Rachel and Scott Monty talk about how constant change in leadership negatively impacts employee engagement, the shift from historic communication styles to digital environments, and the effect hyper-speed market changes on adaptability. Watch Episode #13: […]Read More
Exciting announcement this morning! Priya Parker, master facilitator, strategic advisor, acclaimed author of The Art of Gathering: How We Meet and Why it Matters and the host of the New York Times podcast, Together Apart will join us at Connect 2020 for a fireside chat! As we thought about how to create a meaningful online […]Read More