We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event


Harnessing the Super Power of Community Advocates

With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to recognize and reward their most dedicated advocates in a way that would both show the value of their contribution and also benefit the wider security community.

 Download now. 

Playing The Team Game: Building Alignment Within Teams

We know that creating cohesive, aligned teams improves performance. Unfortunately, building aligned teams, especially when they're distributed, is hard!

On this Roundtable call, founder and CEO of Conteneo, Luke Hohmann, will guide us as we explore Knowsy®, an especially "serious game" designed to build alignment and empathy within teams.

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?


I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies

TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute

The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana

Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP

Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Honoring Our Retiring Member Advisory Board Members

By Shannon Abram | January 21, 2019 | 0 Comments

At The Community Roundtable, we are fortunate to work with amazing people and companies, helping them make strategic assets out of their community programs. We have always relied on our customer-members to help us prioritize and develop our research, services, and training. In 2017, we launched our member advisory board composed of clients and partners […]

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Conversations with Community Managers – Andrew Mishalove

By Shannon Abram | January 15, 2019 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

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The Community Roundtable’s 2019 Research Agenda

By Rachel Happe | January 2, 2019 | 0 Comments

A Rapidly Changing Community Market 2019 is going to be an interesting year for the community leadership and management space. It’s becoming clear to executive stakeholders that community approaches are critical for ALL leaders and managers to employ. They are also seeing that it is an effective way to transform the cultures of their organizations […]

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TheCR Network – 2018 Year in Review Infographic

By Hillary Boucher | December 17, 2018 | 0 Comments

As 2018 winds down, I love to look back at the last twelve months in TheCR Network. The great joy of my work is spending my days supporting, collaborating and learning with our amazing members. I was incredibly gratified by a recent survey of members, where many said the first word that came to mind when […]

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5 Online Community Predictions for 2019

By Rachel Happe | December 10, 2018 | 0 Comments

2018 was an amazing year of change for the community management industry – and a year where I have seen more progress than in any of the preceding years in terms of strategic attention, maturing of community management practices, and impact on the organizations using community approaches to learning, change, and innovation. As I look […]

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Seven Perfect Gifts for Community Managers

By Shannon Abram | December 3, 2018 | 0 Comments

My favorite blog post of the year is the one where I get to pretend to be Oprah. Sadly, there is not a brand new car under your seat, but we’ve pulled together a list of our seven favorite products that would make perfect gifts for the community manager in your life. Read on for […]

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How Do I Improve Online Engagement?

By Shannon Abram | November 27, 2018 | 0 Comments

Online community engagement issues fall into two general buckets: tactical engagement issues and strategic engagement issues. If you don’t have people coming to your online community at all, you have a strategic issue; if people are coming but not engaging, you have a tactical issue. (Still not sure? Watch this quick video.) Either way, you need to improve online […]

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Two Community Management Fellowships Available

By Hillary Boucher | October 26, 2018 | 0 Comments

Are you interested in the emerging field of community management?  Maybe you studied psychology, politics, sociology, journalism or communications and are wondering how social media and social networking technologies are changing how organizations communicate and collaborate. Maybe you’ve had a role in social media management but are looking to make a pivot into an area of […]

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TheCR Connect 2018: Key Themes and Reflections

By Rachel Happe | October 4, 2018 | 0 Comments

  This week in Boston was the annual in-person gathering of TheCR Network members. It’s part workshop, part conference, part family reunion, part stress relief. It also provides an interesting temperature gauge on how community program owners are feeling about their work and the future. Here are some of the things I took away. Community […]

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Announcing the Winners of TheCR Awards 2018

By Hillary Boucher | October 2, 2018 | 0 Comments

I am so thrilled to share this news: last night we announced the winners of the third annual TheCR Awards, including innovative community leaders from nCino, CSA Group, Steelcase and Qualtrics. These community management awards recognize excellence in community management across five categories: Outstanding Community ROI, Best Community Dashboard, Outstanding Community Change Agent, Outstanding Community Playbook […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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