Achieve your collaboration, change management,
and online community goals.

Connect With Global Community Peers<br><br>

Connect With Global Community Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

Research Industry Best Practices<br><Br>

Research Industry Best Practices

Tackle Challenges and Plan For Success<br><br>

Tackle Challenges and Plan For Success


Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you succeed.

Learn More

TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

Learn More

Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

Learn More

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Member Event



 Roundtable | Diversity & Inclusion: Designing an Equitable User Experience

What happens when your organizational culture is not as diverse or inclusive as it should be?

How do you manage the user experience balanced against strategic priorities or societal pressures?

Through two case studies, this discussion will introduce attendees to the elements of change management and stakeholder engagement, DEI principles, and online community management to design an equitable user experience for all.

Members RSVP

Community Careers and Compensation 2020 Report

Community professionals are increasingly seen as transformational leaders who help their organizations evolve leadership and engagement models to suit a new era.

This report outlines how leading-edge community teams are defined, compensated, and structured to support these critical organizational efforts.

Purchase the Report

A new eBook from The Community Roundtable and Higher Logic

​This eBook takes an in-depth look at three ways online community programs provide measurable value to organizations.

Download the eBook


Latest from TheCR Blog

Connect 2020 Keynote: Mia Birdsong on Accountability and Connectedness

By Kelly Schott | August 11, 2020

I am incredibly excited to announce another keynote for Connect 2020: Mia Birdsong! Mia Birdsong is a pathfinder, community curator, and storyteller who steadily engages the leadership and wisdom of people experiencing injustice to chart new visions of American life. She has a gift for making visible and leveraging the brilliance of everyday people so […]

Read More

New for Connect 2020: The Technology Track

By Shannon Abram | August 10, 2020

One of our most frequently asked questions is, “what’s the best community technology for me?!” We always answer honestly, “There is no best, just the right one for you.” To that end we launched our first Community Solutions Showcast last Fall, connecting online community technology platforms and solutions providers with our engaged audience of community […]

Read More

Connect 2020 – Lessons from The WELL

By Shannon Abram | August 4, 2020

Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. While the world readjusts to the impact of COVID-19 many organizations are finally recognizing the immense power of online communities. Many of us […]

Read More

The Crisis of Organizational Communications

By Rachel Happe | July 28, 2020

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes and tools seem decades out of date and supported with a fraction of […]

Read More

Finding Community

By Mac Stephens | July 28, 2020

As an educator for more than a decade, I’ve spent most of my professional life trying to understand what makes students work best, together. So, it seemed like a good fit when The Community Roundtable brought me on to help create The State of Community Management report. What I didn’t realize is how this report […]

Read More

Introducing our Connect 2020 Track Chairs

By Kelly Schott | July 27, 2020

For the last five years, we’ve run increasingly dynamic and engaging Connect conferences. Over the course of the years, there was one piece of feedback that we heard over and over – but had a hard time implementing: “We want tracks!” Believe me, we got it. It’s a bummer to settle into a session only […]

Read More

Conversations with Community Managers – Elizabeth Kohler on Engaging Online Learners

By Shannon Abram | July 20, 2020

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more.  Episode #72 features Elizabeth Kohler, Social Learning & Collaboration Architect at Cleveland […]

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The Economics of Culture Change

By Rachel Happe | July 14, 2020

Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by culturally normed behaviors. Culture acts as a powerful controlling […]

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The Impact of COVID-19 on Online Community Programs

By Rachel Happe | July 6, 2020

The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital engagement became the default, we also […]

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Institutionalizing Inclusion

By Mac Stephens | June 30, 2020

Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions instead of forcing compliance to a standard. Communities are also generative, producing more value […]

Read More

The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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