We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network

 

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

 

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Community Management Training

Community Management Training

 

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

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Getting the New Member Experience Right

Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now. 

Upcoming
Member Event

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TheCR Effect: EA's More Happy and Effective Workplace

How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!

Featured
Research

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The State of Community Management 2017 

The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.

FEATURED VIDEO | Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework

Latest from TheCR Blog

Happy CMAD 2018 – Community Management Advancement Day

By Hillary Boucher | January 22, 2018 | 0 Comments

HAPPY CMAD 2018, EVERYONE! I’m going to be honest – CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more – community management advancement day. Because really, what shows more appreciation than saying, “we see you […]

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Community FAQs: Community Maturity Levels

By Shannon Abram | January 18, 2018 | 0 Comments

We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community management as the discipline matures and extends across an enterprise. It aligns on two axes: maturity […]

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The Community Roundtable’s 2018 Research Agenda

By Rachel Happe | January 11, 2018 | 0 Comments

Research has always set The Community Roundtable apart. We’ve always believed that to get the attention and support of stakeholders for the strategic role of community management, we needed to invest in research. Our research is also a key shared value with our members, clients, and our broader community. Collaborating together, we have taken a […]

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Three Reasons You Can’t Miss Our Strategic Community Workshop

By Shannon Abram | January 11, 2018 | 0 Comments

I know you are busy. 2018 is shaping up to be another crazy year, and the idea of committing to a course (even an online one) is daunting. With so much on your to-do list, it’s easy to push your professional development off until later. I’m here to tell you: that is a mistake. I’ve […]

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Conversations with Community Managers – Susan Cato, ASPB

By Shannon Abram | January 11, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in […]

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What is the State of Community Management?

By Shannon Abram | January 9, 2018 | 0 Comments

The State of Community Management is our annual research platform that tracksthe performance of communities and community management across the eight competencies of the Community Maturity Model. The SOCM first launched in 2010 and we have published an updated report based on new research. Each year is focused around a key theme that emerges from the research […]

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Join TheCR Team: Community Research Analyst Wanted

By Shannon Abram | January 3, 2018 | 0 Comments

Do you love digging into data to discover the story it tells? Are you comfortable questioning assumptions? Do you enjoy debating what something means? Are you fascinated by human behavior and how it impacts decisions and organizations? Does working in an emerging industry excite you? If so, you may be a great fit for the […]

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Community Engagement Resource Bundle

By Shannon Abram | January 3, 2018 | 0 Comments

If I had a nickel for everytime someone said, “Really, I didn’t know you could find THAT in TheCR Network!” I’d have a really big pile of nickels. So, in an attempt to peek behind the proverbial curtain I wanted to share a look at one of the most used parts of the Network – […]

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TheCR Network Year In Review 2017 Infographic

By Hillary Boucher | December 14, 2017 | 0 Comments

It’s the most wonderful time of year.  The candles, and the lights and the festive drinks and tasty food. And celebrating your traditions with loved ones. That is all very wonderful. Also pretty wonderful? Getting to look back at the amazing year we had inside TheCR Network. Our members are incredibly engaged (no outdated 90-9-1 […]

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2017 Wrap-up: Communities in Transition

By Rachel Happe | December 7, 2017 | 0 Comments

2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been quite a ride. This journey is far from over and it became clear […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.