Achieve your collaboration, change management,
and online community goals.
Connect With Global Community Peers
Explore the benefits of our private peer-community, TheCR Network.
Get Up To Speed On
Industry Best Practices
Start an online course, register for TheCR Connect, or schedule a workshop with our team.
Solve Your Current Challenges and Plan For Future Success
Learn more about how we help global organizations define, manage and measure their online initiatives.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.
We Know Community
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
The 11th annual State of Community Management research survey is now open. Click to contribute.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
Upcoming
Member Event
Featured
Research
Community
EBOOK
Roundtable | Public Speaking Lab
Interested in brushing up on your public speaking skills?
We're calling on any members interested in improving their public speaking through practice and constructive feedback. Join us to share your challenges and hone your skills in a supportive space.
Community Careers and Compensation 2020 Report
Community professionals are increasingly seen as transformational leaders who help their organizations evolve leadership and engagement models to suit a new era.
This report outlines how leading-edge community teams are defined, compensated, and structured to support these critical organizational efforts.
This eBook takes an in-depth look at the roles defined in the Community Careers and Compensation 2020 report and provides a practical guide for community professionals, hiring managers, and HR teams.
