We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

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Upcoming
Member Event

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Featured
Research

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Driving Community Participation and Engagement With Gamification

Learn how EA built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels. Download now. 

Unleashing Employees To Participate And Become Brand Storytellers

 
Michael Brito
, a longtime friend, and contributor to TheCR Network and Executive Vice President of Zeno Group, recently published a book Participation Marketing: Mobilizing Employees to Participate and Become Brand Storytellers and we’re excited to learn more.

The State of Community Management 2017 

The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

Community Skills in Internal vs. External Communities

By Shannon Abram | April 18, 2018 | 0 Comments

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of internal and external communities isn’t that different — they have similar […]

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Community Management Skills That Matter: Content

By Shannon Abram | April 13, 2018 | 0 Comments

Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content and programs. At higher levels, those skills are less utilized, while being able […]

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TheCR Connect 2018 Agenda Sneak Peek

By Hillary Boucher | April 4, 2018 | 0 Comments

I’m thrilled to share an advance agenda for TheCR Connect 2018! Communities hold the power to create real change at every level of organizations. Through thoughtful, attendee-led programs we’ll explore how community management transforms everything from the way people communicate to the wider culture of organizations. Participants will walk away with new skills, case studies, research, and network of […]

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Community Management Skills That Matter: Engagement

By Shannon Abram | April 3, 2018 | 0 Comments

Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core skill family for all community roles — without engagement fundamentals, it is impossible to understand […]

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Community Management Skills That Matter: Strategy

By Shannon Abram | March 28, 2018 | 0 Comments

Strategy: Proving the value of community Strategic skills are the most valued skillset across all community roles, and community strategy development is the most valued of the 50 skills in the Community Skills Framework. For community professionals, this demonstrates the constant need to assess input and activity through a strategic lens — without doing so, […]

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Join TheCR Team: Marketing Specialist Wanted

By Shannon Abram | March 26, 2018 | 0 Comments

If you’re a strong individual contributor looking for a part-time, flexible role you may be a great fit for the marketing specialist role at The Community Roundtable. Note: This job is a part-time (15-25 hours per week) contract position. We are a 100% remote team. Salary is paid hourly and benefits are not offered. Skills required: […]

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Conversations with Community Managers – Oonagh McQuarrie, Massage Envy

By Shannon Abram | March 26, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

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CMGT 101: Moderation in Online Communities

By Shannon Abram | March 26, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian. Download the ebook here for free.  […]

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Building A Skill-Based Community Manager Job Ad

By Shannon Abram | March 22, 2018 | 0 Comments

A quick search on LinkedIn finds more than 1,000 jobs with “Community Manager” in the title at any given moment. Subtract the ones about property management, and add in “Online Community”, “Community Specialist” and a dozen other terms and you are left with several hundred job descriptions — not two of which have the exact […]

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Community Career Profiles: The Director of Community Role

By Shannon Abram | March 21, 2018 | 0 Comments

By Shannon Abram, Relationship Manager at The Community Roundtable. Directors of community are responsible for community programs – strategy, governance, team management and budgets. Not every community has a director – instead, a functional executive often takes on these responsibilities. The director of community role is more common in mature communities, in large organizations and […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.