We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study


Member Event

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Driving Community Participation and Engagement With Gamification

Learn how EA built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels. Download now. 

The Role of Community
in Culture Change

 Aligning with our quarterly research theme, communities as change agents, we’ve partnered with culture consultant and digital strategist, Maddie Grant who will lead a discussion about the relationship between community and workplace culture.


The State of Community Management 2018 

. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports. Download the report.

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

The State of Community Management 2018 Report: Communities Accelerate Organizational Transformation

By Rachel Happe | May 22, 2018 | 0 Comments

The State of Community Management 2018 is here and we could not be happier to share it with you. This ninth State of Community Management report includes data from 383 companies that represent a variety of industries as well as both internal and external communities. This year’s research documents the success community programs are having and […]

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So Much Community Data, So Little Insight

By Rachel Happe | May 8, 2018 | 0 Comments

Everyone wants engagement, but few know how to measure it. Organizations are realizing that in the age of options, engagement is a key indicator of attention, commitment, and ultimately, success. Executives see the level of engagement on platforms like Facebook, SnapChat, and Twitter and they want that for themselves, both with customers and employees. Most […]

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CMGT 101: Community UX

By Shannon Abram | May 7, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free.  […]

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Recognizing Excellence in Community Management

By Hillary Boucher | May 7, 2018 | 0 Comments

We’re coming to the end of the traditional award season – but our annual community management awards are just ramping up. Now in their third year, TheCR Awards recognize excellence in community management. Last year we had the honor of presenting four global community programs with awards in recognition of their community efforts – American […]

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CMGT 101: Community Value Statements

By Shannon Abram | May 1, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free.  […]

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Save the Date: The State of Community Management 2018 is Coming in May

By Kelly Schott | April 23, 2018 | 0 Comments

Update: The SOCM 2018 is now availble for download Next month we will publish our ninth edition of the State of Community Management (SOCM).  When we released the first SOCM in 2010 community management was largely an undocumented niche role to a strategic professio n and a recognized discipline of leadership in a digitally connected […]

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Community Skills That Matter: Technical

By Shannon Abram | April 23, 2018 | 0 Comments

Technical: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers and Compensation Report Key Findings, developing a technical specialty is a great way to […]

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Community Skills in Internal vs. External Communities

By Shannon Abram | April 18, 2018 | 0 Comments

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of internal and external communities isn’t that different — they have similar […]

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Community Management Skills That Matter: Content

By Shannon Abram | April 13, 2018 | 0 Comments

Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content and programs. At higher levels, those skills are less utilized, while being able […]

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TheCR Connect 2018 Agenda Sneak Peek

By Hillary Boucher | April 4, 2018 | 0 Comments

I’m thrilled to share an advance agenda for TheCR Connect 2018! Communities hold the power to create real change at every level of organizations. Through thoughtful, attendee-led programs we’ll explore how community management transforms everything from the way people communicate to the wider culture of organizations. Participants will walk away with new skills, case studies, research, and network of […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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