We empower community leaders with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Explore our most recent case studies, events, and research for community management practitioners.
Getting the New Member Experience Right
Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now.
TheCR Effect: EA's More Happy and Effective Workplace
How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!
The State of Community Management 2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.
FEATURED VIDEO | Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework
Latest from TheCR Blog
HAPPY CMAD 2018, EVERYONE! I’m going to be honest – CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more – community management advancement day. Because really, what shows more appreciation than saying, “we see you […]Read More
We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community management as the discipline matures and extends across an enterprise. It aligns on two axes: maturity […]Read More
Research has always set The Community Roundtable apart. We’ve always believed that to get the attention and support of stakeholders for the strategic role of community management, we needed to invest in research. Our research is also a key shared value with our members, clients, and our broader community. Collaborating together, we have taken a […]Read More
I know you are busy. 2018 is shaping up to be another crazy year, and the idea of committing to a course (even an online one) is daunting. With so much on your to-do list, it’s easy to push your professional development off until later. I’m here to tell you: that is a mistake. I’ve […]Read More
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in […]Read More
The State of Community Management is our annual research platform that tracksthe performance of communities and community management across the eight competencies of the Community Maturity Model. The SOCM first launched in 2010 and we have published an updated report based on new research. Each year is focused around a key theme that emerges from the research […]Read More
Do you love digging into data to discover the story it tells? Are you comfortable questioning assumptions? Do you enjoy debating what something means? Are you fascinated by human behavior and how it impacts decisions and organizations? Does working in an emerging industry excite you? If so, you may be a great fit for the […]Read More
If I had a nickel for everytime someone said, “Really, I didn’t know you could find THAT in TheCR Network!” I’d have a really big pile of nickels. So, in an attempt to peek behind the proverbial curtain I wanted to share a look at one of the most used parts of the Network – […]Read More
It’s the most wonderful time of year. The candles, and the lights and the festive drinks and tasty food. And celebrating your traditions with loved ones. That is all very wonderful. Also pretty wonderful? Getting to look back at the amazing year we had inside TheCR Network. Our members are incredibly engaged (no outdated 90-9-1 […]Read More
2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been quite a ride. This journey is far from over and it became clear […]Read More