Achieve your collaboration, change management,
and online community goals.

Connect With Global Community Peers

Explore the benefits of our private peer-community, TheCR Network. 

Get Up To Speed On
Industry Best Practices

Solve Your Current Challenges and Plan For Future Success

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

Upcoming
Member Event

Featured
Research

Using ROI to Gain
Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create, and inspire.

The element14 team sought to provide tangible ROI to help executives understand the financial value the community provides to drive revenue.

 Download now. 

 Roundtable | 20/20 Vision: Community Lessons And Resolutions With Allison Leahy

Whether you're new to community or you've been in the space for years, we can always be learning from each other. Sharing knowledge and experiences is a great way to benefit all parties and help everyone in the space, so we'll be using this call to pick the brain of a community pro.

On this call, Allison Leahy (Social Care and Community at Spotify) will share some of her greatest lessons learned throughout her time in community. From her time at Ning, to FitBit, to now Spotify, Allison has learned a lot and she's coming here to share some of that knowledge with us.

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?

Testimonials

JeremiahOwyang

I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies

marjorieanderson_headshot

TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute

TheCRConnect_2017_Speakers_JeffR

The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana

JoanneConnellySAP

Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP

TheCRConnect_2017_Speakers_JJ

Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Community Roles 2020: Three Myths BUSTED

By Shannon Abram | January 15, 2020 | 0 Comments

We have a long history of “busting” online community myths. 90-9-1 rule, we’re looking at you. The latest edition of the Community Careers and Compensation report did some new myth-busting, and in case you haven’t had a chance to read the whole report, we wanted to share a few highlights with you. This short video […]

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Four Ways Online Engagement Impacts Members

By Shannon Abram | January 9, 2020 | 0 Comments

All engagement is not the same…and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what is meaningful changes based on the objective of your community initiative – […]

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Webinar: Best Practices for Launching a Community

By Shannon Abram | January 6, 2020 | 0 Comments

Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community management excellence. December’s webinar focused on best practices when launching a community program. Kelly shares five tips for making sure you’re ready for […]

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TheCR Network Year in Review 2019

By Shannon Abram | December 27, 2019 | 0 Comments

As we wrap up 2019 we wanted to share some highlights from TheCR Network. You can always check out our monthly Network recaps to learn more about what’s going on with our members.

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Happy Joyous Merry

By Shannon Abram | December 17, 2019 | 0 Comments

Every year we say the same thing – we are so, so lucky to spend our days learning from the amazing members of TheCR Network. This year, in lieu of sending physical holiday cards, we’ve donated to three charities in the names of our members. The Ounce of Prevention Fund Founded in 1982, the Ounce of […]

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Webinar: Best Practices for Evaluating Online Community Platforms

By Shannon Abram | December 9, 2019 | 0 Comments

Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community management excellence. November’s webinar focused on best practices when evaluating community and engagement platforms. Are you evaluating and assessing community or engagement platforms? […]

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Podcast – Vanessa DiMauro, Georgian Partners

By Shannon Abram | December 6, 2019 | 0 Comments

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Find more episodes. Episode #63 features Vanessa DiMauro, Vice President at Georgian […]

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Community Manager Gift Guide 2019

By Shannon Abram | December 5, 2019 | 0 Comments

Did you read this Atlantic article about how gift guides work? Well, fear not. We are NOT in the gift guide pay for play game. Nary an affiliate link graces this post, just seven great gift ideas for the dedicated community pros in your life. Ivy’s Tea – Ivy’s Tea Co. is a pop culture […]

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Taking Time to Recharge and Reset

By Rachel Happe | November 6, 2019 | 0 Comments

When I was growing up, my father had a paid sabbatical every seven years. This is common in academic and religious professions but less so in other careers. In those careers, it is provided as a time to study, travel, and reflect so that you can return refreshed. In the community industry, our superpower and […]

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TheCR Network Wrap-Up: October 2019

By Binta Dixon | October 31, 2019 | 0 Comments

We continue the discussion about career trajectory in the Network. On the heels of the invigorating Connect 2019, the community managers in the Network are discussing how to move both horizontally and vertically within the community space. This month one of the highlights was a Roundtable call with Marjorie Anderson, the digital communities manager for […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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