We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients. Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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We've spent a decade working with global community leaders fine-tuning the programs, tactics, and tools that make online communities successful. We've distilled the best of these research-backed resources into individual bundles focused on common community challenges.

Click on a bundle to learn more:

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

Upcoming
Member Event

Featured
Research

Nurturing Super Users to
Cultivate Success

The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community.

Learn how they nurture these super users to cultivate customer success.

 Download now. 

From Ideation to Launch: Creating A Customer Community

Are you in the midst of launching a community or planning for a future launch? Join us on this case study call as @Ryan McClelland shares the journey from ideation to launch of Morningstar's customer community.


Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?

Testimonials

JeremiahOwyang

I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies

marjorieanderson_headshot

TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute

TheCRConnect_2017_Speakers_JeffR

The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana

JoanneConnellySAP

Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP

TheCRConnect_2017_Speakers_JJ

Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Podcast: Conversations with Community Managers – Julie Blutstein

By Shannon Abram | | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for […]

Read More

Community in Action: Front Porch Forum CEO Michael Wood-Lewis to Speak at TheCR Connect 2019

By Jim Storer | | 0 Comments

If you’ve attended TheCR Connect in the past you know that we don’t always bring in outside speakers. Some years 100% of our sessions are led by our amazing clients. Other years, the stars align and we have the privilege of sharing amazing ideas from new faces – like last year when Heather McGowan joined […]

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If you attend only one conference for online community professionals…

By Shannon Abram | | 0 Comments

This article was written by Jeff Ross, Online Community Manager at Humana Inc. It was originally published here. You can find more from Jeff and connect with him here. In my nearly 9 years of managing an internal online community for a Fortune 60 company, I have had the pleasure of attending and occasionally speaking […]

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Find the community platform that’s right for you.

By Shannon Abram | | 0 Comments

Last year, 40% of our participants at TheCR Connect were actively researching online community platforms, and they asked for our help.  In order to support their efforts, we are thrilled to announce our first Solutions Showcase! Join us on September 23, 2019 in Boston, MA for a full-day learning experience with leading community solutions providers. […]

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Podcast: Conversations with Community Managers – Nick Wallander

By Shannon Abram | | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

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Announcing Our 2019 Member Advisory Board

By Kelly Schott | | 0 Comments

At The Community Roundtable, we try to practice what we preach and lead by example. Our business model relies heavily on building relationships, which in financial terms means we are constantly focused on generating more value for our stakeholders – friends, guest experts, members, clients, team members – than they contribute. We believe this is […]

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Using a Community Strategy to Transition to the Future of Work

By Rachel Happe | | 0 Comments

Digital Transformation is a Given All executives know that the world of business and work is changing rapidly as digital channels and technologies become more integrated into everything we do. From the small bakery that posts evocative pictures on Instagram to the multi-national organization that needs to align more employees than exist in small countries. […]

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Podcast: Conversations with Community Managers – Keri Kersten

By Shannon Abram | | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

Read More

Research: 2019 State of Community Management Themes

By Rachel Happe | | 0 Comments

Over the 10 years running The Community Roundtable, the community space has never been dull. Community programs still continue to struggle for visibility, attention, and resources despite years of effort. A few years ago, the community conversation was somewhat limited in scope. Today everyone is talking about communities but it’s a lot less clear what […]

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The Quest for Community

By Shannon Abram | | 0 Comments

This is a guest post from Rachael Silvano, Community Manager at TraceLink and member of TheCR Network. This content was originally posted on Linkedin. It’s Saturday night and I’m watching five friends eagerly arrange their dice and characters. A blank grid is set in front of us, with endless possibilities to be found. We’re gearing […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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