We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.
We Know Community
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you succeed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
One of the core foundational elements of a community strategy is the community roadmap. A roadmap illustrates the progress you want to make and how you are going to grow, develop, and evolve your community program.
Roadmaps are fundamental, but they are not always easy to put together or get funded.
This eBook considers the influence of customer communities in three areas:
• Generative value of communities
• Impact of operational investments
• Brand value of empowered customers
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
Director, Communities, CA Technologies
Latest from TheCR Blog
Do you know someone who is interested in community management but doesn’t know how to break into the industry? Are YOU someone who wants to pursue a career in community, but don’t know where to start? Maybe you are our next Community Management Fellow! Each year we bring on one (sometimes two) new team members […]Read More
The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish – one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget from stakeholders. […]Read More
In episode #19 Rachel Happe and Travis King talk about how authenticity leads to deeper, more meaningful connections, the impact of the individual experience on community creations, and the role youth sports play in creating powerful communities unintentionally. Watch Episode #18 now: About Travis King Travis helps companies build communities with their people. Travis has […]Read More
Engagement That Scales Podcast – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations
In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Listen Now: Prefer video? Watch this episode. About Ashleigh Brookshaw Ashleigh Brookshaw, M.A. is a detail-oriented communication […]Read More
In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Watch Episode #18 now: About Ashleigh Brookshaw Ashleigh Brookshaw, M.A. is a detail-oriented communication and change strategist […]Read More
Engagement That Scales Podcast – Episode #17 – Perry Hewitt on the Tension Between People and Technology
In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Listen now: Prefer Video? Watch Episode #17 now. About Perry Hewitt: Perry Hewitt works at the intersection of marketing and digital strategy to drive sustainable […]Read More
In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Watch Episode #17 now: About Perry Hewitt: Perry Hewitt works at the intersection of marketing and digital strategy to drive sustainable change and […]Read More
Ultimate Kronos Group, World Bank Group, and Avnet among global organizations recognized as leaders of innovation in community management. The winners of the fifth annual TheCR Awards were announced Thursday, October 29, 2020 and included community leaders from organizations like BAE Systems, AECOM, and Dassault Systèmes. As the recognized leader in community research, training and […]Read More
In episode #16 Rachel and Jane talk about how learning and empathy are connected, and Jane plays our first live music! Listen now: Prefer Video? Watch this episode. About Jane: Dr. Jane Bozarth is the director of research for The Learning Guild. She is the author of ELearning Solutions on a Shoestring; Better than Bullet Points: Creating Engaging […]Read More
In episode #16 Rachel and Jane talk about how learning and empathy are connected, and Jane plays our first live music! Watch Episode #16 now: About Jane: Dr. Jane Bozarth is the director of research for The eLearning Guild. She is the author of ELearning Solutions on a Shoestring; Better than Bullet Points: Creating Engaging Elearning with […]Read More