We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network


TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.


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Community Management Training

Community Management Training


Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study


Getting the New Member Experience Right

Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now. 

Member Event


TheCR Effect: EA's More Happy and Effective Workplace

How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!



The State of Community Management 2017 

The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.

FEATURED VIDEO | Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework

Latest from TheCR Blog

TheCR Network Year In Review 2017 Infographic

By Hillary Boucher | December 14, 2017 | 0 Comments

It’s the most wonderful time of year.  The candles, and the lights and the festive drinks and tasty food. And celebrating your traditions with loved ones. That is all very wonderful. Also pretty wonderful? Getting to look back at the amazing year we had inside TheCR Network. Our members are incredibly engaged (no outdated 90-9-1 […]

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2017 Wrap-up: Communities in Transition

By Rachel Happe | December 7, 2017 | 0 Comments

2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been quite a ride. This journey is far from over and it became clear […]

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Save the Date! TheCR Connect 2018 is Next October!

By Shannon Abram | November 29, 2017 | 0 Comments

Imagine me sharing this news while standing on my desk, jumping up and down: TheCR Connect 2018 will take place on September 30 – October 2, 2018. Hooray! And even better news? You can lock in 2017 pricing (and use up any 2017 budget you might have leftover!) Here’s what attendees said about TheCR Connect […]

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Announcing Our Strategic Community Workshop: Community Strategy, ROI, and Business Case

By Shannon Abram | November 28, 2017 | 0 Comments

Put 100 community program leaders in a room and ask them what their stakeholders most want from them – and “proof of community value” will be at the top of the list. It’s a rare organization that just “gets” that community is strategically important without numbers to back it up. Communities need to define and […]

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How to Think About #thankitforward, or On Building Community

By Hillary Boucher | November 27, 2017 | 0 Comments

Building community — no matter your end goal — depends on gratitude and reciprocity. We’re also participating in a round of #thankitforward inside TheCR Network, and I wanted to share how we a running a fun little exercise for our members with all of you. Maybe it will work in your community too! I made […]

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How do I thank just three people? Well, I don’t.

By Shannon Abram | November 24, 2017 | 0 Comments

Every year I sit down to think about three people that have impacted my year for #thankitforward and every time it’s impossible. I am so grateful to work on a team of fun, passionate, hard-working people. It truly makes my job a joy. And beyond that, I get to spend my days interacting with awesome […]

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Kicking off #ThankitForward 2017

By Shannon Abram | November 21, 2017 | 0 Comments

For the fifth year in a row (seriously!) our team is practicing our tradition of #ThankitForward – thanking the people in your life (personally and professionally) who have made a difference in your year by letting them know. And today it seems like this small act of gratitude and kindness will go an especially long way in […]

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Community is not a content funnel: don’t force-feed your members.

By Rachel Happe | November 16, 2017 | 0 Comments

Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting is better still.” I left with […]

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Working Out Loud and Community Management

By Rachel Happe | November 14, 2017 | 0 Comments

Note: This post was originally published here.  Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the intent of […]

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Best Advice for Online Community Moderation

By Shannon Abram | November 14, 2017 | 0 Comments

Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us!  Be polite Be polite and make sure that every question gets a response. If you […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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