We empower clients to succeed with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Explore our most recent case studies, events, and research for community management practitioners.
Getting the New Member Experience Right
Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now.
TheCR Effect: EA's More Happy and Effective Workplace
How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!
The State of Community Management 2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.
FEATURED VIDEO | THECR CONNECT
TheCR Connect is a two-day community workshop exclusively for community practitioners – those engaged in the development, implementation, management, and measurement of community initiatives. You might be a community manager for a 5,000 person internal community, the community specialist at a start-up, or the director of community for a Fortune 500 brand - TheCR Connect is for you!
TheCR Connect will take place on October 2-3, 2017 in Boston, MA.
Learn more about TheCR Connect.
Latest from TheCR Blog
Last week I had the honor of announcing the winners of TheCR Awards 2017. TheCR Awards recognize excellence in community management across four categories including, Outstanding ROI, Best Community Design Element, Winning Welcome Wagon, and Best Recognition & Reward Program. Members of TheCR Network –the world’s premier resource for community professionals – were recognized in five […]Read More
What’s on the Minds of Community Program Owners? There are a lot of changes going on in community management right now. These changes include technology, level of strategic attention, measurement sophistication, collision with other disciplines, and community roles and career options. This week, we were fortunate to spend two days with some of the best minds […]Read More
The Community and ESN Market is in Flux The community platform market is in flux, leaving customers anxious and uneasy. The two most mature independent community platform providers – Lithium and Jive – have been acquired by private equity firms. Even more recently, Lithium turned around and purchased JiveX. What does this say about community […]Read More
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I’m looking at you!) that get super fired up about metrics and measurement. Policies and governance tends to get overlooked, […]Read More
There are so many reasons that community pros should attend Connect, that it’s easy to forget there are very valid reasons why it might not be a great fit for you. Since registration closes tomorrow for our 2017 event I wanted to share three reasons that Connect might not make sense for you. You need […]Read More
Our State of Community Management research makes it clear: thoughtful content and programs increase engagement and drive the long-term success of communities. Content and programs are often seen as one collective entity, but they serve two different roles for communities: content connects people into the community, while programs create opportunities for members to connect with […]Read More
Our annual community management workshop – TheCR Connect – is coming up soon. TheCR team is busy planning another amazing event – and time is running out for you to join us. We know you have lots of ways to spend your budget – and that your time is at a premium. If you’re still […]Read More
A couple days ago I paused to reflect on all of the people and resources that have helped me (and The Community Roundtable, our members, and partners) since we launched in 2009. It’s not a short list. I put the question to TheCR team and we started to collaborate on a list of resources going […]Read More
True story – when my brother was 14 he came into my room and said, “Shannon! Have you ever heard of the band Led Zepplin?!” It was 1999. With a completely straight face, I replied, “No! Are they any good?” He then went on to sing their praises (and rightly so, Fool in the Rain […]Read More
I am thrilled to announce that we are hiring a new community management fellow for TheCR Network. “What?!” you’re saying, “But you just hired, not one, but two back in January!” Well, dear reader, you’re right, and spoiler alert: they were so awesome they have both moving onto full-time roles on TheCR team (yay!) While […]Read More