We empower community leaders with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
In-Depth
Case Study
Upcoming
Member Event
Featured
Research
Driving Community Participation and Engagement With Gamification
Learn how EA built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels. Download now.
The Role of Community
in Culture Change
Aligning with our quarterly research theme, communities as change agents, we’ve partnered with culture consultant and digital strategist, Maddie Grant who will lead a discussion about the relationship between community and workplace culture.
The State of Community Management 2018
. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports. Download the report.
FEATURED VIDEO | What Makes TheCR Network Unique?
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