Achieve your collaboration, change management,
and online community goals.

Connect With Global Community Peers<br><br>

Connect With Global Community Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

Research Industry Best Practices<br><Br>

Research Industry Best Practices

Tackle Challenges and Plan For Success<br><br>

Tackle Challenges and Plan For Success

 
 

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Upcoming
Member Event

Featured
Research

Community
EBOOK

 Roundtable | Imagining The Platform Of The Future

What do you really want, or need, from a community platform?

While it may feel like an idealistic topic, it's important to know what we want from community platforms in order to ask for it.

So, we wanted to explore just that.

Members RSVP

Community Careers and Compensation 2020 Report

Community professionals are increasingly seen as transformational leaders who help their organizations evolve leadership and engagement models to suit a new era.

This report outlines how leading-edge community teams are defined, compensated, and structured to support these critical organizational efforts.

Purchase the Report

A new eBook from The Community Roundtable and Higher Logic

​This eBook takes an in-depth look at three ways online community programs provide measurable value to organizations.

Download the eBook

The State of Community Management 2020

Testimonials

Latest from TheCR Blog

Community FAQ: How can I build effective content and programs for my online community?

By Shannon Abram | May 22, 2020

If your technology is the venue, and your members are the party goers, then content and programming are definitely the snacks, music, and games that keep your online community party rolling. In this webinar Kelly Schott shares five lessons we’ve learned from TheCR Network members about planning and managing effective content and programming in your […]

Read More

Engagement That Scales – Episode #9: Sahana Chattopadhyay on Leadership as a Quest

By Shannon Abram | May 22, 2020

In episode #9, Rachel is joined by Sahana Chattopadhyay to discuss how leaders can serve their followers. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Sahana talk about how leadership as a quest. How can you face leading in uncertain times? They discuss the […]

Read More

Communities Enable Thriving and Adaptive Ecosystems

By Shannon Abram | May 20, 2020

​How do you hear about what is on the mind’s of your customers, members or alumni? Are you waiting for them to come to you and share their concerns, ideas and frustrations? ​

Online communities empower your audience to engage in a thriving ecosystem that allows them to share their thoughts and increases their satisfaction through two-way communication.

Read More

Engagement That Scales – Episode #8: Lakshmi Balachandra on Adaptive Language

By Shannon Abram | May 15, 2020

In episode #8, Rachel is joined by Lakshmi Balachandra to chat about using adaptive language to more effectively connect with your audience. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Lakshmi talk about how improv classes might be more powerful than business school, how women […]

Read More

Engagement That Scales – Podcast Episode #7: Harold Jarche on Working Smarter

By Shannon Abram | May 14, 2020

In episode #7, Rachel is joined by Harold Jarche to chat about where community fits in the future of work and learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Harold chat about choosing the right technology for what you are trying to do, how remote […]

Read More

Community FAQ: How can I use community to remove bottlenecks from my organization?

By Shannon Abram | May 14, 2020

In an increasingly networked world, customers and members expect answers to their questions in near-real time. ​ Community programs provide a way to empower individuals to collaborate, share, and learn, while removing bottlenecks that can arise when multiple people are involved in a project or program. ​ ​ Community Challenge: Think of an existing process […]

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Conversations with Community Managers – Jennifer Erzen on the (Not So) Secret Powers of Community

By Shannon Abram | May 12, 2020

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.  Episode #71 features Jennifer Erzen. In this episode of the podcast, Jennifer […]

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Five Best Practices for Onboarding New Members

By Shannon Abram | May 11, 2020

How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of […]

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The Business of Community

By Shannon Abram | May 11, 2020

Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet, or stay connected to your members and audience in virtually, community can solve for nearly every organizational challenges. Rachel Happe explores how online community programs increase meaningful engagement, empower members, employees, […]

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Engagement That Scales – Episode #7: Harold Jarche on Working Smarter

By Shannon Abram | May 8, 2020

In episode #7, Rachel is joined by Harold Jarche to chat about where community fits in the future of work and learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Harold chat about choosing the right technology for what you are trying to do, how remote […]

Read More

The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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