Transform Your Organization

We empower global organizations to achieve their collaboration, change management, and community goals.

Looking to connect with global community peers?

Explore the benefits of our private peer-community, TheCR Network. 

Need to get up to speed on community best practices?

Want help solving your current challenges or planning for future success?

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

Learn More

TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

Learn More

Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

Learn More

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event


Using a Playbook to Support
Community Manager Success

The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community.

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community professionals at the World Bank Group.

 Download now. 

Research Review: How To Understand And Leverage Data

How often are you asked to provide a certain metric or show how your community compares against others?

How often do you use outside data or research to help you benchmark?

How often are you challenged to understand and leverage research and data to get support, resources, or understanding for your community program?

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?



I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies


TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute


The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana


Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP


Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Positive Community Impact Powers a Circle of Success

By Shannon Abram | July 22, 2019 | 0 Comments

The famous Alexandre Dumas quote “Nothing succeeds like success” illustrates a critical aspect of successful communities. In particular, because individuals do not always know what to expect from communities, success shows people what is possible and, in turn, tends to change their expectations and mindsets. This is true of any initiative, but especially true with […]

Read More

Inconsistency in Community Roles Creates Uncertainty

By Shannon Abram | July 15, 2019 | 0 Comments

Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community analyst, community strategist, and community engagement specialist. Salary ranges […]

Read More

Communities Enable Thriving and Adaptive Ecosystems

By Shannon Abram | July 8, 2019 | 0 Comments

Communities are often mistaken as approaches for a single use case – and they can be successful that way. For decades, online communities used in a business context were often focused on customer support case deflection and 74% of external community programs still identify this as a functional process they support. Those community programs deliver […]

Read More

Advanced Online Community Strategies Enable Success

By Shannon Abram | July 1, 2019 | 0 Comments

Successful communities are generative, with success and impact leading to more success and impact. Community returns, by their nature, benefit more than one participant, thanks in part to the trust and transparency that they enable. This typically results in consolidated and transparent information, win-win scenarios, and high ROI. The question for organizations embarking on community […]

Read More

Online Communities Empower Individuals

By Shannon Abram | June 24, 2019 | 0 Comments

Behaviors are the repeating patterns, or fractals, that makeup culture. Ultimately, culture determines what is possible economically. by looking at language and the engagement behavior it prompts, culture can be seen and measured. does no one respond after an executive speaks? That may suggest a closed, anxious culture. do they respond, but with defensiveness, blame, […]

Read More

Podcast: SOCM 2019 Highlight – Communities Transform Organizations

By Shannon Abram | June 20, 2019 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Peter Broadley, Manager, Community Development and Engagement at CSA Group about the State of Community Management 2019 report. In Episode #57, Rachel and […]

Read More

Online Communities Propel Engagement

By Shannon Abram | June 17, 2019 | 0 Comments

Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we engage in define norms with which we unconsciously comply, hardwired as we are to acclimate to the social environment around […]

Read More

Q&A from the SOCM 2019 Webinar

By Shannon Abram | June 12, 2019 | 0 Comments

Missed the SOCM 2019 webinar? Access the Archive here. During the SOCM 2019 the audience asked GREAT questions. In case you missed the webinar or were too engrossed in the slides to check out the chat, we’ve saved the Q&A for you. We even added in some answers to questions we didn’t get to during […]

Read More

Ten Years of Community Leadership at TheCR

By Rachel Happe | June 10, 2019 | 0 Comments

I never intended to be an entrepreneur. Today, we are celebrating our 10th anniversary at The Community Roundtable. It seems improbable.  Why DID I agree to start this crazy adventure with Jim Storer? At the time, in 2009, social software was exploding. There was a lot of experimentation going on but no one knew what […]

Read More

Podcast: Conversations with Community Managers – Monique van den Berg

By Shannon Abram | May 30, 2019 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out […]

Read More

The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
  • i.e. @TheCR
  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.