Find the resources, research, people, and  ideas you need to succeed in community, collaboration, and change management.


Empowering Community Professionals

Connect with Global Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

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"We have already found so much value...and we keep finding new cool things to help us out. This is best investment we've made so far!"

Erin Ernser, Community Moderator, ShipStation

Research Industry Best Practices


"This community strategy training allowed our team to confidently make the case for community investment to our board of directors.”

John Day, Director, Member Products & Programs - IEEE

Tackle Challenges and Plan for Success

Learn more about how we help global organizations define, manage and measure their online initiatives.


"Instead of “defending” community, I’ve been able to talk more clearly about what it enables within the organization to better help meet strategic goals."

Marjorie Anderson, Project Manager, PMI

What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

For every step of your community journey.
The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Member Event



Roundtable | Managing Chaos: Creating Community & Product Team Feedback Loops

One of the most valuable ways to receive feedback is to directly ask your members, but how do you manage that feedback when you get a bit more than what you can deal with?

On this call, we will look at the opportunities as well as the challenges that appear when you have to manage high amounts of input.

Members RSVP

State of Community
Management 2020 Report

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.

Download the Free Report

Professional Communities Unleash Potential

Professional communities provide new opportunities to deepen relevance with members, provide significant ROI back to organizations, and power positive sentiment while building brand advocates.

Download the Free eBook

This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.

Complete this free course in TheCR Academy to receive your certification in Community Models and Frameworks. Learn more or start now.


Latest from TheCR Blog

Community Leadership Awards 2021

By Shannon Abram | May 11, 2021

Since 2016, our annual online community industry awards have recognized and rewarded excellence in community management. We are lucky to have visibility into some of the most creative, innovative and effective community work being done today. From non-profit organizations building community on a budget to massive global community programs, members of TheCR Network generously share […]

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Meet TheCR Network Scholars | Supranee Jaroenlerdjanya

By Shannon Abram | April 21, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them.  This month we’ll meet Supranee Jaroenlerdjanya, Head of Corporate Innovation at HUBBA Thailand. […]

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Community Role Profile: Director of Community

By Shannon Abram | April 20, 2021

OVERVIEW OF ROLE​ Directors of community lead community programs and typically lead teams that include community specialists, managers, and strategists. The often have operational backgrounds and are paired with community experts with their focus on securing internal support, integrating across the organization, managing a team, and communicating strategic progress. ​ RESPONSIBILITIES Directors of community focus […]

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Community Leadership is the Future of all Leadership

By Shannon Abram | April 20, 2021

Communities provide a governance structure that helps organizations adopt a more distributed model of leadership and accountability. This empowers individuals to collaborate, create, and engage their peers in adaptive ways while staying aligned with a broader mission. As community structures replace traditional models of work, leadership needs to adapt as well to look more like […]

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Writing Effective Community Management Job Descriptions

By Shannon Abram | April 19, 2021

Community roles – and their priorities – change not only by level of seniority and decision-making, but also by other factors; the use case, audience, community size, and community maturity. Managing a new support community for a B2B company is very different than managing a mature, internal employee social network of 80,000 people who are […]

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Community Role Profile: Community Manager

By Shannon Abram | April 16, 2021

OVERVIEW OF ROLE​ Community managers often oversee more processes than people and are the generalists of the community field. Although some community managers manage moderators or specialists, many work with other teams as the voice of the community. A community manager can be an entry-level role in some companies but on average they are mid-level […]

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Community Career Pathways

By Shannon Abram | April 10, 2021

The community field is expanding in exciting ways, with an increasing diversity of roles and career routes available. Where once there was ambiguity and limitations on professional growth, there are now too many possibilities to map out. The map below is just a sample of the avenues that could be taken by a community professional. […]

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Meet TheCR Network Scholars | Erin Fristoe

By Shannon Abram | March 23, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them.  This month we’ll meet Erin Fristoe, currently the Director of Community and Talent […]

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Meet TheCR Network Scholars | Mohamed Mohammed

By Shannon Abram | February 26, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. Why do you believe in Community/Community Management? Community is, as Rob Bernshteyn has […]

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Meet TheCR Team | Sean Marlin

By Shannon Abram | February 18, 2021

Sean is our latest Community Management Fellow! At-a-Glance:Member Since | 2021Superpower | Building a fire#teamcat or #teamdog | #teamcat Sean comes to community management after years in the not-for-profit world. From program management to stakeholder communication, Sean loves translating all of those skills into a community practice. You can ask Sean about:1. Tabletop RPG’s2. Anything […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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