ALERT: The State of Community Management Survey closes on March 1st. Please contribute to the survey today.
We empower community leaders with innovative, collaborative and research-based online community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
The State of Community Management is the longest-running and most widely read community research in the world.
Please help up create the most comprehensive research possible by contributing your experience.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
In-Depth
Case Study
Upcoming
Member Event
Featured
Research
Nurturing Super Users to
Cultivate Success
The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community.
Learn how they nurture these super users to cultivate customer success.
Rigorously Making the Case to Continue Funding a Community Program
Getting clear on your shared purpose/shared value, goals, and strategies helps you make a bulletproof case to make the case and advocate for your community program.
On this call, John Day of the IEEE, will share how the IEEE Collabratec program team spent the better part of 2018 defending IEEE’s community to their Board of Directors.
Research Brief:
Calculating Community ROI
In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.
FEATURED VIDEO | What Makes TheCR Network Unique?
Testimonials
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Jeremiah Owyang
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Marjorie Anderson
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Jeff Ross
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Joanne Connelly
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
J.J. Lovett
Director, Communities, CA Technologies
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