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Community

Find the resources, research, people, and  ideas you need to succeed in community, collaboration, and change management.

  INNOVATIVE GLOBAL ORGANIZATIONS TRUST THE COMMUNITY ROUNDTABLE

Empowering Community Professionals

Connect with Global Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

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"We have already found so much value...and we keep finding new cool things to help us out. This is best investment we've made so far!"

Erin Ernser, Community Moderator, ShipStation

Research Industry Best Practices

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"This community strategy training allowed our team to confidently make the case for community investment to our board of directors.”

John Day, Director, Member Products & Programs - IEEE

Tackle Challenges and Plan for Success

Learn more about how we help global organizations define, manage and measure their online initiatives.

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"Instead of “defending” community, I’ve been able to talk more clearly about what it enables within the organization to better help meet strategic goals."

Marjorie Anderson, Project Manager, PMI

What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

For every step of your community journey.
The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Upcoming
Member Event

Featured
Research

Community
EBOOK

Roundtable | Growing Engagement in Global Communities: Challenges & Uncertain Times

After the year of uncertainty* that was 2020, we have had a lot of conversations around how we can deal with these kinds of situations in the future and still retain (and even grow) engagement.

Members RSVP

State of Community
Management 2020 Report

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.

Download the Free Report

Professional Communities Unleash Potential

Professional communities provide new opportunities to deepen relevance with members, provide significant ROI back to organizations, and power positive sentiment while building brand advocates.

Download the Free eBook

Testimonials

Latest from TheCR Blog

Meet TheCR Network Scholars | Mohamed Mohammed

By Shannon Abram | February 26, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. Why do you believe in Community/Community Management? Community is, as Rob Bernshteyn has […]

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Meet TheCR Team | Sean Marlin

By Shannon Abram | February 18, 2021

Sean is our latest Community Management Fellow! At-a-Glance:Member Since | 2021Superpower | Building a fire#teamcat or #teamdog | #teamcat Sean comes to community management after years in the not-for-profit world. From program management to stakeholder communication, Sean loves translating all of those skills into a community practice. You can ask Sean about:1. Tabletop RPG’s2. Anything […]

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Conversations with Community Managers – Sam Pirok on Expectation Management

By Shannon Abram | January 28, 2021

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more.  Episode #76 features Sam Pirok, Sr. Project Manager at Extreme Networks. […]

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Meet the 2021 Scholarship Cohort in TheCR Network

By Shannon Abram | January 26, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to announce the 2021 Scholarship Cohort. We believe that offering access to individuals that may not otherwise have the financial means to do is beneficial not just for those who receive the scholarship, but all members of TheCR […]

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Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

By Shannon Abram | December 18, 2020

In episode #22 Rachel Happe and Maddie Grant talk about what work-related norms will go back to the way they were in 2021, and what has been forever changed by the pandemic-related shift to work-from-home for so many organizations. They chat about the long-term damage of the “lift and shift” mentality, what lessons smart organizations […]

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Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

By Shannon Abram | December 17, 2020

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more.  Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner […]

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Sending You Warm Wishes

By Shannon Abram | December 15, 2020

As 2020 draws to a close (finally) we decided to use our annual holiday card to honor the successes and setbacks this year dealt us all. Our Connect 2020 keynote, Priya Parker spoke to us about the power of finding meaningful ways to acknowledge and release our disappointments from this strange, unprecedented year. If you […]

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What will community management look like in 2021? 8 community leaders share their ideas.

By Shannon Abram | December 14, 2020

2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online community industry. “Progressive organizations will lean […]

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The 2020 Community Manager Gift Guide

By Karen Hansen | December 14, 2020

Gifts they’ll actually want. (We know because they said so!) Self-care was the theme for CMAD 2020 and we had no idea how much we’d actually need it (2020, amirite?). During Connect, we dove head-first into self-care again with the Wellness track, which included: journaling prompts from the amazing Tara King, yoga from the incredible […]

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Engagement That Scales – Episode #21: Alex Blanton on Emerging Opportunities in 2021

By Shannon Abram | December 11, 2020

In episode #21 Rachel Happe and Alex Blanton talk about the changes the pandemic has brought to global workforces, and the opportunities that arise as we move past the COVID-19 era. Watch now: About Alex Blanton: In Alex’s words: My passion is helping people connect with one another and with the information they need, and […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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