We empower clients to succeed with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network


TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.


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Community Management Training

Community Management Training


Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study


Getting the New Member Experience Right

Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now. 

Member Event


TheCR Effect: EA's More Happy and Effective Workplace

How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!



The State of Community Management 2017 

The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.

FEATURED VIDEO | Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework

Latest from TheCR Blog

Community is not a content funnel: don’t force-feed your members.

By Rachel Happe | November 16, 2017 | 0 Comments

Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting is better still.” I left with […]

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Working Out Loud and Community Management

By Rachel Happe | November 14, 2017 | 0 Comments

Note: This post was originally published here.  Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the intent of […]

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Best Advice for Online Community Moderation

By Shannon Abram | November 14, 2017 | 0 Comments

Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us!  Be polite Be polite and make sure that every question gets a response. If you […]

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Conversations with Community Managers – Matt Schneider, City Dads Group

By Shannon Abram | November 13, 2017 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in […]

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Dos and Don’ts for Happy and Healthy Community Moderation

By Jerry Green | November 13, 2017 | 0 Comments

We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many responsibilities was community […]

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How can you use community guidelines to support your work?

By Rachel Happe | November 9, 2017 | 0 Comments

For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is still true in 2017. Our best-in-class communities are more likely […]

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Graduation, or Three Things I Learned as a TheCR Fellow

By Hillary Boucher | November 8, 2017 | 0 Comments

Note from Hillary: I’m thrilled to share this guest blog post from one of our current community management fellows who is wrapping up her training time as a TheCR Fellow and looking for a new community management role.  On my first day as a TheCR Fellow, the team asked me to take a quiz to […]

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Three ways to maintain a positive tone in your online community

By Jerry Green | November 7, 2017 | 0 Comments

For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large external support community. […]

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Online community platforms: Feel the meh.

By Rachel Happe | November 2, 2017 | 0 Comments

The rise of communities as a powerful tool for behavior change has brought with it no shortage of new platforms and technology.  There are large enterprise level platform providers, smaller niche offerings, community offshoots of major social and CRM platforms, and hybrid community-collaboration platforms for community professionals to choose from. (Check out how our own […]

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How do I write to increase community engagement?

By Rachel Happe | October 30, 2017 | 0 Comments

I am lucky to work with some of the best community managers in the business and over the years, we’ve learned a lot together about how to encourage and inspire engagement. Interestingly, to get valuable engagement you need a focus on both the high-level community strategy and how that is translated into policies, governance, and […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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