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Find the resources, research, people, and  ideas you need to succeed in community, collaboration, and change management.

  INNOVATIVE GLOBAL ORGANIZATIONS TRUST THE COMMUNITY ROUNDTABLE

Empowering Community Professionals

Connect with Global Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

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"We have already found so much value...and we keep finding new cool things to help us out. This is best investment we've made so far!"

Erin Ernser, Manager - Brand Community, ShipStation

Research Industry Best Practices

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"This community strategy training allowed our team to confidently make the case for community investment to our board of directors.”

John Day, Director, Member Products & Programs - IEEE

Tackle Challenges and Plan for Success

Learn more about how we help global organizations define, manage and measure their online initiatives.

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"Instead of “defending” community, I’ve been able to talk more clearly about what it enables within the organization to better help meet strategic goals."

Marjorie Anderson, Project Manager, PMI

What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

For every step of your community journey.
The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

GET STARTED

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Upcoming
Member Event

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Research

Community
EBOOK

The Community Skills Workshop

You have seen and studied TheCR’s Community Skills Framework.

You have evaluated your and your team’s skills.

You are wondering what skills you need to grow your career, grow in your role, or help your team find success..

Members RSVP

State of Community
Management 2021 Report

The State of Community Management 2021 is the 12th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.

Download the Free Report

Professional Communities Unleash Potential

Professional communities provide new opportunities to deepen relevance with members, provide significant ROI back to organizations, and power positive sentiment while building brand advocates.

Download the Free eBook

This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.

Complete this free course in TheCR Academy to receive your certification in Community Models and Frameworks. Learn more or start now.

Testimonials

Latest from TheCR Blog

Community Centers of Excellence Enable Distributed Leadership

By Shannon Abram | July 26, 2021

What is a Center of Excellence? Centers of Excellence are groups that are charged with enabling their organizations with a specific practice or expertise and often have other names, whether that is an Enablement Group, Adoption Team, or Internal Consulting. Historically, this has not been the role of community program teams, who were generally tasked […]

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Executive Interest In Community Programs Grows Significantly

By Shannon Abram | June 23, 2021

Executive interest in community approaches has varied since 2009, with internal and external communities gaining or losing interest as the technology, economic, and the social environment has changed. While interest has grown, it has been slow, inconsistent, and not always sustained. It has been frustrating to see many successful community programs disappear when executives change […]

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Meet TheCR Network Scholars | Terri O’Neal

By Shannon Abram | June 22, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them.  This month we’ll meet Terri O’Neal, Community Engagement Coordinator with Life Remodeled, a […]

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Meet TheCR Team | Crystal Page

By Shannon Abram | June 7, 2021

Crystal is our latest Online Events Coordinator and does everything from updating our online events to wrangling speakers to finding us the best experiences for our attendees! At-a-Glance:Member Since | 2021Superpower | Event Management#teamcat or #teamdog | #teamcat Crystal comes to community management after years of event planning. From operations to logistics, Crystal loves translating […]

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Community Role Profile: Community Specialist Role

By Shannon Abram | June 7, 2021

OVERVIEW OF ROLE ​ Community specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, community specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. ​ RESPONSIBILITIESCommunity Specialists focus on tactical initiatives and projects to support the community team in […]

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Critical Hiring Characteristics for Online Community Roles

By Shannon Abram | June 4, 2021

Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community professional’s responsibilities, the growing recognition of the need for negotiation and strategic […]

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Meet TheCR Network Scholars | Hannah Friedman

By Shannon Abram | May 24, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them.  This month we’ll meet Hannah Freidman, Manager of Learning and Community for Intronix […]

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Community Role Profile: Community Strategist

By Shannon Abram | May 17, 2021

OVERVIEW OF ROLE ​ The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business models, and the ability to understand the interdependencies between different parts of a community ecosystem. ​ […]

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Community Leadership Awards 2021

By Shannon Abram | May 11, 2021

Since 2016, our annual online community industry awards have recognized and rewarded excellence in community management. We are lucky to have visibility into some of the most creative, innovative and effective community work being done today. From non-profit organizations building community on a budget to massive global community programs, members of TheCR Network generously share […]

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Meet TheCR Network Scholars | Supranee Jaroenlerdjanya

By Shannon Abram | April 21, 2021

As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them.  This month we’ll meet Supranee Jaroenlerdjanya, Head of Corporate Innovation at HUBBA Thailand. […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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