Achieve your collaboration, change management,
and online community goals.
Connect With Global Community Peers
Our private peer community, TheCR Network, empowers community professionals to succeed.
Research Industry Best Practices
Start an online course, download research, or schedule a workshop with our team.
Tackle Challenges and Plan For Success
Learn more about how we help global organizations define, manage and measure their online initiatives.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.
We Know Community
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you succeed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Now Enrolling: Developing a Community Roadmap
An intensive workshop to jump-start your 2021 community strategy plans. The Fall 2020 session starts on 12/8/20.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
Upcoming
Member Event
Featured
Research
Community
EBOOK
Roundtable | Building A Roadmap Workshop - Questions, Answers, & Challenges
One of the core foundational elements of a community strategy is the community roadmap. A roadmap illustrates the progress you want to make and how you are going to grow, develop, and evolve your community program.
Roadmaps are fundamental, but they are not always easy to put together or get funded.
State of Community Management 2020
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.
A new eBook from The Community Roundtable and Vanilla Forums
This eBook considers the influence of customer communities in three areas:
• Generative value of communities
• Impact of operational investments
• Brand value of empowered customers
Testimonials
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Jeremiah Owyang
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Marjorie Anderson
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Jeff Ross
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Joanne Connelly
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
J.J. Lovett
Director, Communities, CA Technologies
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