Achieve your collaboration, change management,
and online community goals.

Connect With Global Community Peers<br><br>

Connect With Global Community Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

Research Industry Best Practices<br><Br>

Research Industry Best Practices

Tackle Challenges and Plan For Success<br><br>

Tackle Challenges and Plan For Success


Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you succeed.

Learn More

TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

Learn More

Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Member Event



Virtual Conference | TheCR Connect 2020

For the last five years, Connect has taken place as a live event, but for 2020 we've reimagined what it means to meaningfully connect.

TheCR Connect 2020 participants are limited to active members of TheCR Network. All Connect 2020 sessions, activities, and networking events are free for members of TheCR Network.

You can learn more about the benefits of joining TheCR Network here, or join today.

Members RSVP

State of Community Management 2020

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.

Download the Free Report

A new eBook from The Community Roundtable and Khoros

This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.

Three case studies explore how: 

  • Strategic maturity enables efficiency
  • Thoughtful governance enhances strategy
  • Engagement generates shared value

Download the Free eBook


Latest from TheCR Blog

Priya Parker and The Art of Gathering

By Shannon Abram | September 21, 2020

Exciting announcement this morning! Priya Parker, master facilitator, strategic advisor, acclaimed author of The Art of Gathering: How We Meet and Why it Matters and the host of the New York Times podcast, Together Apart will join us at Connect 2020 for a fireside chat! As we thought about how to create a meaningful online […]

Read More

Welcome to the 2020 Connect Technology Track

By Guest User | September 15, 2020

This is a guest post by Technology Track Chair, Jillian Betjlich. If there was ever a year for technology to demonstrate its reach, 2020 has been that year. Amidst chaos and confusion, technology has been a common denominator allowing us to connect, engage, and collaborate with individuals around the world. It has allowed us to […]

Read More

Connect 2020: Changing the Way We Work

By Shannon Abram | September 1, 2020

Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. Unsurprisingly, executive support is a huge factor in building and maintaining a successful online community program. This year, online communities and digital engagement are taking on […]

Read More

Communities Change How We Work

By Rachel Happe | August 27, 2020

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital work environments have struggled – […]

Read More

Connect 2020 Keynote: Mia Birdsong on Accountability and Connectedness

By Kelly Schott | August 11, 2020

I am incredibly excited to announce another keynote for Connect 2020: Mia Birdsong! Mia Birdsong is a pathfinder, community curator, and storyteller who steadily engages the leadership and wisdom of people experiencing injustice to chart new visions of American life. She has a gift for making visible and leveraging the brilliance of everyday people so […]

Read More

New for Connect 2020: The Technology Track

By Shannon Abram | August 10, 2020

One of our most frequently asked questions is, “what’s the best community technology for me?!” We always answer honestly, “There is no best, just the right one for you.” To that end we launched our first Community Solutions Showcast last Fall, connecting online community technology platforms and solutions providers with our engaged audience of community […]

Read More

Connect 2020 – Lessons from The WELL

By Shannon Abram | August 4, 2020

Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. While the world readjusts to the impact of COVID-19 many organizations are finally recognizing the immense power of online communities. Many of us […]

Read More

The Crisis of Organizational Communications

By Rachel Happe | July 28, 2020

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes and tools seem decades out of date and supported with a fraction of […]

Read More

Finding Community

By Mac Stephens | July 28, 2020

As an educator for more than a decade, I’ve spent most of my professional life trying to understand what makes students work best, together. So, it seemed like a good fit when The Community Roundtable brought me on to help create The State of Community Management report. What I didn’t realize is how this report […]

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Introducing our Connect 2020 Track Chairs

By Kelly Schott | July 27, 2020

For the last five years, we’ve run increasingly dynamic and engaging Connect conferences. Over the course of the years, there was one piece of feedback that we heard over and over – but had a hard time implementing: “We want tracks!” Believe me, we got it. It’s a bummer to settle into a session only […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.