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We empower global organizations to achieve their collaboration, change management, and community goals.
Connect With Global Community Peers
Explore the benefits of our private peer-community, TheCR Network.
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Industry Best Practices
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Solve Your Current Challenges and Plan For Future Success
Learn more about how we help global organizations define, manage and measure their online initiatives.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.
We Know Community
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
The 10th annual State of Community Management Report is now available. Click to download.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
In-Depth
Case Study
Upcoming
Member Event
Featured
Research
Using ROI to Gain
Executive Support
Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create, and inspire.
The element14 team sought to provide tangible ROI to help executives understand the financial value the community provides to drive revenue.
Roundtable | Leadership, Mindsets, and Culture: A Conversation With Anita Zielina
On this call, Anita Zielina, Director of News Innovation and Leadership at Craig Newmark J-School at CUNY, is joining us to discuss the intersection of all of these things and how we, as people, can change our organizational mindsets.
While Anita comes from the journalism space, there is a large overlap between community management and journalism, especially now when we're looking at new business models and ways of working, as well as learning how to help and convince our organizations to adapt to a new mindset.
Research Brief:
Calculating Community ROI
In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.
FEATURED VIDEO | What Makes TheCR Network Unique?
Testimonials
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Jeremiah Owyang
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Marjorie Anderson
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Jeff Ross
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Joanne Connelly
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
J.J. Lovett
Director, Communities, CA Technologies
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