Transform Your Organization

We empower global organizations to achieve their collaboration, change management, and community goals.

Connect With Global Community Peers

Explore the benefits of our private peer-community, TheCR Network. 

Get Up To Speed On
Industry Best Practices

Solve Your Current Challenges and Plan For Future Success

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

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What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

Upcoming
Member Event

Featured
Research

Using ROI to Gain
Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create, and inspire.

The element14 team sought to provide tangible ROI to help executives understand the financial value the community provides to drive revenue.

 Download now. 

 Roundtable | Leadership, Mindsets, and Culture: A Conversation With Anita Zielina

On this call, Anita Zielina, Director of News Innovation and Leadership at Craig Newmark J-School at CUNY, is joining us to discuss the intersection of all of these things and how we, as people, can change our organizational mindsets.

While Anita comes from the journalism space, there is a large overlap between community management and journalism, especially now when we're looking at new business models and ways of working, as well as learning how to help and convince our organizations to adapt to a new mindset.


Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?

Testimonials

JeremiahOwyang

I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies

marjorieanderson_headshot

TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute

TheCRConnect_2017_Speakers_JeffR

The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana

JoanneConnellySAP

Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP

TheCRConnect_2017_Speakers_JJ

Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Podcast: Traci Cappiello, Google

By Shannon Abram | October 16, 2019 | 0 Comments

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Episode #61 features Traci Cappiello, Program Manager, Community at Google. Traci joins […]

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Communities are Modeling the Future of Work

By Rachel Happe | October 16, 2019 | 1 Comment

No one wants to be told what to do. The more someone tells you what to do or believe, the more you will resist — especially if it is something new. I often show people this picture of my daughter as a baby, getting her first spoonful of solid food. Keep that image in your […]

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Pushing the (Community) Dialog Further, Together

By Shannon Abram | October 15, 2019 | 0 Comments

TheCR Connect conference is always striving to push the dialogue further, and this year did not disappoint. Between an in-depth exploration of the vendor market in their Community Solutions Showcase to the two thought-provoking keynotes on entrepreneurship and trust in Community spaces, my notebook is more frantic and full than ever with takeaways. Below are […]

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How do you direct your own career path when one is not defined?

By Binta Dixon | October 11, 2019 | 0 Comments

One of the interesting career-based findings from the SOCM 2019, was that only 25% of community roles are approved by HR. This is a crucial number because it means that three-quarters of CM’s do not have clearly defined roles or paths to promotion to go along with them. When we look at the profile of emerging […]

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Going Back To Its Roots: Journalism and Community

By Kelly Schott | October 7, 2019 | 0 Comments

When you think of the word “journalism”, what comes to mind? A quick skim through Google News sees words like “crisis”, “lie”, and the headline statement, “Journalism needs help”. We don’t necessarily think of “community” when we think of journalism, but maybe we should. As how we communicate evolves, how we find information and connect […]

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Unlocking the Next Stage in Your Community’s Development

By Binta Dixon | October 3, 2019 | 0 Comments

We know that empowered members engage, but just as a garden may appear inactive then suddenly shoot up with green, there is a slow progression towards empowerment that takes time, patience, and consistent watering. After doing the tactical, strategical, and operational labor to create an environment of trust where members can be vulnerable and free […]

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October in TheCR Network: Community Leadership & Careers

By Kelly Schott | October 2, 2019 | 0 Comments

After a fantastic TheCR Connect conference, we’re looking forward to continuing all of the different conversations that we started as discussions in TheCR Network for the next several months. We joined and heard conversations around a variety of topics including tools & platforms, Centers of Excellence, executives & proving value, and leadership & careers. To […]

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TheCR Network Wrap Up for September 2019: TheCR Connect

By Binta Dixon | September 30, 2019 | 0 Comments

If you’re feeling the extra jolt of energy in the community space this week, there is a good reason! We are riding the high of TheCR Connect which took place September 23rd – September 25th in Boston. This one-of-a-kind occasion was filled with first time meetings, reunions, and so many ah-ha moments; I’m still reeling! […]

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The Community Roundtable Recognizes Excellence in Community Management with TheCR Awards 2019

By Shannon Abram | September 25, 2019 | 0 Comments

Humana, Inc., Heifer International, and Analog Devices, Inc. among global organizations celebrated as leaders in community management. The winners of the fourth annual TheCR Awards were announced Tuesday, September 24, 2019 including innovative community leaders from Pearson, BMC Software, World Bank Group and Humana. The Community Roundtable, the leading global resource for the community management […]

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Evaluating Community and Engagement Platforms

By Rachel Happe | September 16, 2019 | 0 Comments

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by shifts in the vendor space, the growing importance of these technologies to organizations, and the maturity of current programs. At The Community Roundtable, we think about and break down these […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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