We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.
We Know Community
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you succeed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Virtual Conference | TheCR Connect 2020
For the last five years, Connect has taken place as a live event, but for 2020 we've reimagined what it means to meaningfully connect.
TheCR Connect 2020 participants are limited to active members of TheCR Network. All Connect 2020 sessions, activities, and networking events are free for members of TheCR Network.
This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.
Three case studies explore how:
- Strategic maturity enables efficiency
- Thoughtful governance enhances strategy
- Engagement generates shared value
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
Director, Communities, CA Technologies
Latest from TheCR Blog
Exciting announcement this morning! Priya Parker, master facilitator, strategic advisor, acclaimed author of The Art of Gathering: How We Meet and Why it Matters and the host of the New York Times podcast, Together Apart will join us at Connect 2020 for a fireside chat! As we thought about how to create a meaningful online […]Read More
This is a guest post by Technology Track Chair, Jillian Betjlich. If there was ever a year for technology to demonstrate its reach, 2020 has been that year. Amidst chaos and confusion, technology has been a common denominator allowing us to connect, engage, and collaborate with individuals around the world. It has allowed us to […]Read More
Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. Unsurprisingly, executive support is a huge factor in building and maintaining a successful online community program. This year, online communities and digital engagement are taking on […]Read More
The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital work environments have struggled – […]Read More
I am incredibly excited to announce another keynote for Connect 2020: Mia Birdsong! Mia Birdsong is a pathfinder, community curator, and storyteller who steadily engages the leadership and wisdom of people experiencing injustice to chart new visions of American life. She has a gift for making visible and leveraging the brilliance of everyday people so […]Read More
One of our most frequently asked questions is, “what’s the best community technology for me?!” We always answer honestly, “There is no best, just the right one for you.” To that end we launched our first Community Solutions Showcast last Fall, connecting online community technology platforms and solutions providers with our engaged audience of community […]Read More
Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. While the world readjusts to the impact of COVID-19 many organizations are finally recognizing the immense power of online communities. Many of us […]Read More
Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes and tools seem decades out of date and supported with a fraction of […]Read More
As an educator for more than a decade, I’ve spent most of my professional life trying to understand what makes students work best, together. So, it seemed like a good fit when The Community Roundtable brought me on to help create The State of Community Management report. What I didn’t realize is how this report […]Read More
For the last five years, we’ve run increasingly dynamic and engaging Connect conferences. Over the course of the years, there was one piece of feedback that we heard over and over – but had a hard time implementing: “We want tracks!” Believe me, we got it. It’s a bummer to settle into a session only […]Read More