We empower clients to succeed with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Advisory Services
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
In-Depth
Case Study
Getting the New Member Experience Right
Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now.
Upcoming
Member Event
TheCR Effect: EA's More Happy and Effective Workplace
How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!
Featured
Research
The State of Community Management 2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.
FEATURED VIDEO | THECR CONNECT
TheCR Connect is a two-day community workshop exclusively for community practitioners – those engaged in the development, implementation, management, and measurement of community initiatives. You might be a community manager for a 5,000 person internal community, the community specialist at a start-up, or the director of community for a Fortune 500 brand - TheCR Connect is for you!
TheCR Connect will take place on October 2-3, 2017 in Boston, MA.
Learn more about TheCR Connect.
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