We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study


Member Event

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Driving Community Participation and Engagement With Gamification

Learn how EA built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels. Download now. 

The Role of Community
in Culture Change

 Aligning with our quarterly research theme, communities as change agents, we’ve partnered with culture consultant and digital strategist, Maddie Grant who will lead a discussion about the relationship between community and workplace culture.


The State of Community Management 2018 

. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports. Download the report.

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

How to scale your community program: TheCR Library

By Shannon Abram | July 11, 2018 | 0 Comments

The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are Centers of Excellence.t All of those requests are […]

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Communities contribute to multiple strategic objectives

By Sonali Varma | July 9, 2018 | 0 Comments

Executives are always seeking means to achieve a wide spectrum of organizational objectives through a single initiative or investment. Strategic objectives are designed to propel an organization towards success. That success could be defined in direct monetary gains like increased profitability and revenues, or indirectly like greater customer retention, increased communication, product innovation etc. Big […]

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Orchestrating Compelling Engagement: TheCR’s Engagement Strategy Canvas

By Rachel Happe | June 29, 2018 | 0 Comments

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership. Sustained and deepening engagement is critical for organizations in a digital world where prospects, customers, and employees have endless options and distractions. Organizations that engage well reap huge rewards in attention, conversion, productivity, innovation, and advocacy. How […]

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CMGT 101: The Power of Smart Communication

By Shannon Abram | June 27, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free. […]

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The Hidden Work of Community Teams

By Rachel Happe | June 25, 2018 | 0 Comments

Community management work is evolving along with roles – and evolving rapidly. As all communications become networked, community engagement and management is a discipline that everyone needs to cultivate to be successful. I’ve long said that community management is the future of all management – and community leadership is the future of all leadership. That’s […]

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Community Management Skills That Matter: Business

By Shannon Abram | June 20, 2018 | 0 Comments

Community Management Business Skills: Integrating community into the organization Not surprisingly, the value of community management business skills grows as community managers more effectively integrate their communities with their overall organization. Directors of Community are typically tasked with leading such efforts, and typically work with more mature or strategic communities — and that is reflected […]

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Shopping for an online community platform?

By Jerry Green | June 20, 2018 | 0 Comments

The first time I evaluated an online community platform was in 2011 for a large, customer-facing application. At the time there were only a handful of best-in-class providers. The good news for the community platform shopper today is there are more good options to choose from. The bad news is you’ll need to spend more […]

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Gaps in Strategy Contribute to Community Professionals’ Burnout

By Kelly Schott | June 18, 2018 | 0 Comments

If you work in community management, chances are that you’ve felt burnt out recently – according to the State of Community Management 2018 Report, 45% of community professionals have felt that way in the past year alone. Do you ever think about why that is? To put that 45% in perspective, almost 60% of emergency […]

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CMGT 101: The Power of Engaging Community Programming

By Shannon Abram | June 13, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free. […]

Read More

The Cross-Functional Impact of Communities

By Sonali Varma | June 11, 2018 | 0 Comments

Executives are struggling with how to rapidly transform their organizations.  There is so much that needs to be addressed and so quickly, that it’s challenging to know where to start.Communities point to a possible approach. Community impact is broad and deep  Communities are reaching the breadth and depth of organizations and functions. Community programs seem […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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