Transform Your Organization

We empower global organizations to achieve their collaboration, change management, and community goals.

Looking to connect with global community peers?

Explore the benefits of our private peer-community, TheCR Network. 

Need to get up to speed on community best practices?

Want help solving your current challenges or planning for future success?

Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our friends and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event


Using ROI to Gain
Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create, and inspire.

The element14 team sought to provide tangible ROI to help executives understand the financial value the community provides to drive revenue.

 Download now. 

 Roundtable |  Power Up: Building Relationships With Super Users

Whether you're just thinking about starting a super user program or you have an established group of champions, a key piece of the success of that program is the strength of your relationships.

We know that community is based on relationships, and the relationships between community managers and member leaders are no different.

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?



I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.

Jeremiah Owyang

Founder of Catalyst Companies


TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.

Marjorie Anderson

Manager, Digital Communities, Project Management Institute


The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.

Jeff Ross

Community Manager, Humana


Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.

Joanne Connelly

Senior Learning Consultant, SAP


Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.

J.J. Lovett

Director, Communities, CA Technologies

Latest from TheCR Blog

Four Ways To Win Connect: Getting The Most From Your Conference Experience

By Shannon Abram | August 21, 2019 | 0 Comments

Even if your bags aren’t quite packed (to be honest I’d be impressed if they were), there is still plenty to plan for this years premier Community conference, TheCR Connect. As a three-year veteran of the event, I thought I’d take a minute to layout four ways to extract the most from your Connect experience.  […]

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Podcast: SOCM 2019 Highlight – Communities Propel Engagement

By Shannon Abram | August 19, 2019 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of Community Management 2019 report. In Episode #59, Rachel and Jeff discuss key finding #1 from […]

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Profiles of Emerging Community Leaders

By Shannon Abram | August 19, 2019 | 0 Comments

Community roles have long been misunderstood as positions “merely” requiring social skills and the ability to interact. In fact, they neither represent just one role nor are they simple. Great community leadership is mostly hidden work focused on enabling others to interact constructively in service of creating agile and collaborative cultures. This approach is far […]

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Burn-Out Risk is High for Online Community Managers

By Shannon Abram | August 12, 2019 | 0 Comments

Or 10th annual State of Community Management survey revealed that online community professionals are both incredibly optimistic and incredibly burnt out. A full 50% of community professionals experienced a high degree of burnout over the past 12 months. At the same time, 69% see a future for themselves as a community professional and 80% are […]

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Online Communities Generate Huge ROI

By Shannon Abram | August 5, 2019 | 0 Comments

Communities are complex and ever- changing. In the real world, they are challenging to see in aggregate and, therefore, almost impossible to measure. Online, however, we can see how communities form, change, fragment, divide, and dissipate. That allows us to communicate community dynamics, value, and impact. Some community value is still easier to see because […]

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Tanya Caruana, Bank of Montreal

By Shannon Abram | July 30, 2019 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out […]

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Trends in Community Management Staffing

By Shannon Abram | July 29, 2019 | 0 Comments

34% of community professionals surveyed in the State of Community Management 2019 are still on teams of one, with the average community team now at six individuals, four of whom are full-time. Surprisingly, the size of a team currently does not show consistent correlation to use case, the number of members in a community, the […]

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Positive Community Impact Powers a Circle of Success

By Shannon Abram | July 22, 2019 | 0 Comments

The famous Alexandre Dumas quote “Nothing succeeds like success” illustrates a critical aspect of successful communities. In particular, because individuals do not always know what to expect from communities, success shows people what is possible and, in turn, tends to change their expectations and mindsets. This is true of any initiative, but especially true with […]

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Inconsistency in Community Roles Creates Uncertainty

By Shannon Abram | July 15, 2019 | 0 Comments

Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community analyst, community strategist, and community engagement specialist. Salary ranges […]

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Communities Enable Thriving and Adaptive Ecosystems

By Shannon Abram | July 8, 2019 | 0 Comments

Communities are often mistaken as approaches for a single use case – and they can be successful that way. For decades, online communities used in a business context were often focused on customer support case deflection and 74% of external community programs still identify this as a functional process they support. Those community programs deliver […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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