We empower community leaders with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Advisory Services
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Community Resources
Explore our most recent case studies, events, and research for community management practitioners.
In-Depth
Case Study
Upcoming
Member Event
Featured
Research
Harnessing the Super Power of Community Advocates
With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to recognize and reward their most dedicated advocates in a way that would both show the value of their contribution and also benefit the wider security community.
Creating An Award Winning Community Playbook: A Panel Discussion
A playbook is a living document that outlines and details the policies and practices that govern your community. Like a roadmap, a playbook exists for the use of your internal community team.
On this call we'll discuss:
- Insights about the process and time it takes to complete a playbook
- Origins of how this playbook came to be
- Challenges, successes and best practices
creating a Community Playbook or just want to learn about what it takes to write one.
Research Brief:
Calculating Community ROI
In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.
FEATURED VIDEO | What Makes TheCR Network Unique?
Testimonials
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Jeremiah Owyang
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Marjorie Anderson
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Jeff Ross
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Joanne Connelly
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
J.J. Lovett
Director, Communities, CA Technologies
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