We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 

GET STARTED

Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

Learn More

TheCR Network

TheCR Network

 

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

 

Learn More

Community Management Training

Community Management Training

 

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

Learn More

Research

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

In-Depth
Case Study

EA_CaseStudy_Cover_Shadow

Upcoming
Member Event

ROI_Badge_Network

Featured
Research

Socm2017_Cover_Shadow_Tilted

Driving Community Participation and Engagement With Gamification

Learn how EA built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels. Download now. 

How ROI Changes Your Community Story

 

Who wants to hear a story about what figuring out ROI meant for a community practitioner's community? Well, you're in the right place! As a part of our Q1 research theme, Community Strategy, ROI, and Business Cases, this call will delve into how Heather Ausmus, Director of Community at Ciena, does ROI projections for her community.

The State of Community Management 2017 

The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

Where Does Community Reside in Organizations?

By Shannon Abram | February 8, 2018 | 0 Comments

One way to appreciate the impact of communities in organizations is to look at how the community and its leadership are connected into the overall structures of the sponsoring organization. So, where does community reside in organizations? We took a look in our  SOCM 2017 research. There’s no one place where community should be “seated” within the […]

Read More

How can I use gamification to increase community engagement?

By Shannon Abram | February 6, 2018 | 0 Comments

Gamification is the skill of understanding what game-based motivators may drive community members and how to use those motivators to help members get value out of the community that they may not initially recognize. Often times gamification efforts appear in the form of points, badges, or ‘games’ that encourage gentle competition around engagement. Gamification is […]

Read More

Want Insights? The State of Community Management 2018 Survey is Open!

By Rachel Happe | January 30, 2018 | 0 Comments

This year, our research working group had some big questions on their minds as we developed The State of Community Management 2018 survey, including: Community programs seem to be getting more influence in their organizations – how can I replicate that in mine? How can I prove that more investment and resources would lead to better results? I […]

Read More

Understanding Patterns in Community Maturity

By Shannon Abram | January 29, 2018 | 0 Comments

The Community Maturity Model helps community professionals assess the maturity of a community in the eight competencies and helps illustrate indicators of progress. Understanding these known patterns in community maturity will not only help you advance your program based on proven research but also help ensure you aren’t reinventing the community wheel needlessly.   A […]

Read More

Happy CMAD 2018 – Community Management Advancement Day

By Hillary Boucher | January 22, 2018 | 0 Comments

HAPPY CMAD 2018, EVERYONE! I’m going to be honest – CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more – community management advancement day. Because really, what shows more appreciation than saying, “we see you […]

Read More

Community FAQs: Community Maturity Levels

By Shannon Abram | January 18, 2018 | 0 Comments

We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community management as the discipline matures and extends across an enterprise. It aligns on two axes: maturity […]

Read More

Conversations with Community Managers: Matthew Radford, Ontario Medical Association

By Shannon Abram | January 18, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in […]

Read More

The Community Roundtable’s 2018 Research Agenda

By Rachel Happe | January 11, 2018 | 0 Comments

Research has always set The Community Roundtable apart. We’ve always believed that to get the attention and support of stakeholders for the strategic role of community management, we needed to invest in research. Our research is also a key shared value with our members, clients, and our broader community. Collaborating together, we have taken a […]

Read More

Three Reasons You Can’t Miss Our Strategic Community Workshop

By Shannon Abram | January 11, 2018 | 0 Comments

I know you are busy. 2018 is shaping up to be another crazy year, and the idea of committing to a course (even an online one) is daunting. With so much on your to-do list, it’s easy to push your professional development off until later. I’m here to tell you: that is a mistake. I’ve […]

Read More

Conversations with Community Managers – Susan Cato, ASPB

By Shannon Abram | January 11, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in […]

Read More

The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
  • i.e. @TheCR
  • Tell us a little more about your interest in The Community Roundtable or let us know if you have a specific question or request.