Next month we will publish our ninth edition of the State of Community Management (SOCM).  When we released the first SOCM in 2010 community management was largely an undocumented niche role to a strategic profession and a recognized discipline of leadership in a digitally connected world. We’ve had a front row seat to watch the […]

Technical: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers and Compensation Report Key Findings, developing a technical specialty is a great way to […]

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of internal and external communities isn’t that different — they have similar […]

Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content and programs. At higher levels, those skills are less utilized, while being able […]

I’m thrilled to share an advance agenda for TheCR Connect 2018! Communities hold the power to create real change at every level of organizations. Through thoughtful, attendee-led programs we’ll explore how community management transforms everything from the way people communicate to the wider culture of organizations. Participants will walk away with new skills, case studies, research, and network of […]

Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core skill family for all community roles — without engagement fundamentals, it is impossible to understand […]

Strategy: Proving the value of community Strategic skills are the most valued skillset across all community roles, and community strategy development is the most valued of the 50 skills in the Community Skills Framework. For community professionals, this demonstrates the constant need to assess input and activity through a strategic lens — without doing so, […]

If you’re a strong individual contributor looking for a part-time, flexible role you may be a great fit for the marketing specialist role at The Community Roundtable. Note: This job is a part-time (15-25 hours per week) contract position. We are a 100% remote team. Salary is paid hourly and benefits are not offered. Skills required: […]

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian. Download the ebook here for free.  […]