We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event


Harnessing the Super Power of Community Advocates

With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to recognize and reward their most dedicated advocates in a way that would both show the value of their contribution and also benefit the wider security community.

 Download now. 

 Building A Behavior Analytics Dashboard: Visualizing Complex Dynamics of ESNs

If you're thinking about strategic dashboards, then you've come to the right place.

Join us on this Roundtable call as TheCR Network member, Lori Harrison-Smith (Steelcase), and Wietske van Osch (Michigan State University) best practices for building an analytics dashboard.

Members RSVP

Research Brief:
Calculating Community ROI

In this brief, we will explore a universal formula for capturing the ROI of an engagement behavior at the heart of all successful communities: the value of an answer.

Download the brief

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

TheCR Connect 2018: Key Themes and Reflections

By Rachel Happe | October 4, 2018 | 0 Comments

  This week in Boston was the annual in-person gathering of TheCR Network members. It’s part workshop, part conference, part family reunion, part stress relief. It also provides an interesting temperature gauge on how community program owners are feeling about their work and the future. Here are some of the things I took away. Community […]

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Announcing the Winners of TheCR Awards 2018

By Hillary Boucher | October 2, 2018 | 0 Comments

I am so thrilled to share this news: last night we announced the winners of the third annual TheCR Awards, including innovative community leaders from nCino, CSA Group, Steelcase and Qualtrics. These community management awards recognize excellence in community management across five categories: Outstanding Community ROI, Best Community Dashboard, Outstanding Community Change Agent, Outstanding Community Playbook […]

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What are the skills of a community manager?

By Shannon Abram | September 24, 2018 | 0 Comments

The online community management space has come a long way, but the Community Manager role still has the widest variation in responsibilities, compensation and reporting level. Community Managers in the Organization Community managers in our research work predominantly for corporations vs. agencies or as independents — suggesting that organizations see the value in investing in […]

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Calculating Community ROI: Measuring the Networked Value of Engagement

By Shannon Abram | September 19, 2018 | 0 Comments

Few teams know their community ROI Our State of Community Management research revealed that despite the high returns we calculated, only 41% of those surveyed say that they are able to calculate value in any way themselves, and only 23% have taken the next step to calculating ROI for their community program. Only 23%! What’s […]

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5 Big Lessons in Community Building Based on a Decade of Experience

By Rachel Happe | September 18, 2018 | 0 Comments

I am lucky to have collaborated with hundreds of organizations on their community building initiatives. That experience gives me a breadth of visibility that very few have had, allowing me to see both the similarities and differences across contexts. Communities are very much like the Leo Tolstoy quote about families “All happy families are alike; each […]

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Community Management is Becoming Everyone’s Job

By Kelly Schott | September 10, 2018 | 0 Comments

Communities have an immense cross-functional impact, but the State of Community Management 2018 also showed us how far that impact goes. Not only are community professionals responsible for the community and engagement, but individuals across organizations are increasingly responsible as well. What does that mean for community programs? Community Responsibilities are Dispersed  According to this […]

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Conversations with Community Managers – Jeff Merrell

By Shannon Abram | September 7, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

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Profiles in Community: Designing a Network of Communities

By Rachel Happe | August 28, 2018 | 0 Comments

From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of practice allowing engineers to iterate quickly on problems, learn, and innovate. It may […]

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Introducing The Community Score: How mature is your community?

By Rachel Happe | August 22, 2018 | 0 Comments

Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has thousands – or millions – of members, they are really […]

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Conversations with Community Managers – Christian Brothers Automotive

By Shannon Abram | August 20, 2018 | 0 Comments

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out in Community Management? What […]

Read More

The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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