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"We have already found so much value...and we keep finding new cool things to help us out. This is best investment we've made so far!"
Erin Ernser, Manager - Brand Community, ShipStation
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John Day, Director, Member Products & Programs - IEEE
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Learn more about how we help global organizations define, manage and measure their online initiatives.
"Instead of “defending” community, I’ve been able to talk more clearly about what it enables within the organization to better help meet strategic goals."
Marjorie Anderson, Project Manager, PMI
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For every step of your community journey.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
Director, Communities, CA Technologies
Latest from TheCR Blog
What is a Center of Excellence? Centers of Excellence are groups that are charged with enabling their organizations with a specific practice or expertise and often have other names, whether that is an Enablement Group, Adoption Team, or Internal Consulting. Historically, this has not been the role of community program teams, who were generally tasked […]Read More
Executive interest in community approaches has varied since 2009, with internal and external communities gaining or losing interest as the technology, economic, and the social environment has changed. While interest has grown, it has been slow, inconsistent, and not always sustained. It has been frustrating to see many successful community programs disappear when executives change […]Read More
As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we’ll meet Terri O’Neal, Community Engagement Coordinator with Life Remodeled, a […]Read More
Crystal is our latest Online Events Coordinator and does everything from updating our online events to wrangling speakers to finding us the best experiences for our attendees! At-a-Glance:Member Since | 2021Superpower | Event Management#teamcat or #teamdog | #teamcat Crystal comes to community management after years of event planning. From operations to logistics, Crystal loves translating […]Read More
OVERVIEW OF ROLE Community specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, community specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. RESPONSIBILITIESCommunity Specialists focus on tactical initiatives and projects to support the community team in […]Read More
Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community professional’s responsibilities, the growing recognition of the need for negotiation and strategic […]Read More
As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we’ll meet Hannah Freidman, Manager of Learning and Community for Intronix […]Read More
OVERVIEW OF ROLE The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business models, and the ability to understand the interdependencies between different parts of a community ecosystem. […]Read More
Since 2016, our annual online community industry awards have recognized and rewarded excellence in community management. We are lucky to have visibility into some of the most creative, innovative and effective community work being done today. From non-profit organizations building community on a budget to massive global community programs, members of TheCR Network generously share […]Read More
As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we’ll meet Supranee Jaroenlerdjanya, Head of Corporate Innovation at HUBBA Thailand. […]Read More