We empower our clients to succeed with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Explore our most recent case studies, events, and research for community management practitioners.
Getting the New Member Experience Right
Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now.
TheCR Effect: EA's More Happy and Effective Workplace
How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!
The State of Community Management 2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.
FEATURED VIDEO | THECR CONNECT
TheCR Connect is a two-day community workshop exclusively for community practitioners – those engaged in the development, implementation, management, and measurement of community initiatives. You might be a community manager for a 5,000 person internal community, the community specialist at a start-up, or the director of community for a Fortune 500 brand - TheCR Connect is for you!
TheCR Connect will take place on October 2-3, 2017 in Boston, MA.
Learn more about TheCR Connect.
Latest from TheCR Blog
I am thrilled to announce that we are hiring a new community management fellow for TheCR Network. “What?!” you’re saying, “But you just hired, not one, but two back in January!” Well, dear reader, you’re right, and spoiler alert: they were so awesome they have both moving onto full-time roles on TheCR team (yay!) While […]Read More
One of the questions we ask each year in the State of Community Management survey is whether communities have their own budget. It may not seem like a big deal – and to some community leaders, dealing with the budget process might sound unappealing. However, we consistently see correlations between having a dedicated budget and those who […]Read More
Need a sign that communities are in the spotlight? Look at where communities fit into organizations. In the State of Community Management 2017, we asked more than 300 community professionals where their communities fit in the structures of their organization. Communities today can be housed in almost any department in an organization, but consistently, they are being […]Read More
October might seem far away but we’re diligently planning every last detail for our annual community workshop – TheCR Connect. Our content team just released the agenda and I wanted to share it with you ASAP! The overarching theme of this year’s Connect is “Telling Your Community Story” and in practice, this touches on almost every facet of […]Read More
What is community strategy? A successful community strategy integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI. We recommend using the Community Maturity Model to help in building a community strategy. Below are […]Read More
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too much work – if you have thousands of members already set in their ways, where do you even start? Hillary Boucher recently led a Roundtable Call with members of TheCR Network that touched on this very […]Read More
The theme of this year’s community workshop – TheCR Connect, is “Telling Your Community Story” and we believe that means many things. Some obvious: building a narrative, using metrics to paint a picture, and some not so obvious: defending investments, cultivating stakeholders. Every community professional is tasked with telling the story of their community – […]Read More
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms […]Read More
Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right – by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and resources than they did on their platforms. The […]Read More
Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what’s keeping executives from jumping in, even when they think community is a critical opportunity? We asked the respondents to this year’s State of Community […]Read More