Our annual research reports trends, best practices, and benchmarks across the online community management industry.
The report is a critical information source for global community builders, change management professionals, and digital workplace leaders, who use it to support their business cases and inform their annual strategic planning.
The 14th annual report explores the changing landscape for online community managers, including long-term effects of the panedmic, tightening budgets, and an increased importance on remote work and collaboration.
The State of Community Management 2023 is supported by:
Khoros Communities provide a centralized destination where customers and brands connect, self-serve, collaborate, and learn in a governed way.
Khoros has led the brand community market for over 20 years, with more Fortune 100 success stories than any other provider. Through our unrivaled technology and community expertise, we deliver better business outcomes by focusing on providing an unmatched experience for the people who make communities work: members, managers, and developers.
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Founded in 2005, iTalent Digital is one of Khoros’s most established and capable global technology partners. iTalent’s Community Management Center of Excellence and our ISO ISO27001-certified and SOC2-compliant Engineering and Quality Assurance Center of Excellence, both undergirded by deep systems integrations and customer support expertise, deliver the highest quality outcomes for our joint customers. iTalent’s innovative work on the Khoros platform has earned us more than 20 industry awards.
Learn more: https://www.italentdigital.com
Verint Community is the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent-to-agent collaboration, and insights (available Cloud or On Premises). With Verint Community, organizations have 100% control of their online brand experience. As part of the Digital-First Engagement solutions within the Verint Customer Engagement Platform, Verint Community can be deployed standalone, integrated with or embedded into other enterprise systems and web properties to make them more socially engaging, increase adoption and deliver high-impact experiences.
Learn more: https://www.verint.com
Higher Logic Vanilla exists to connect B2B and B2C brands to your customers through people, knowledge and ideas. At Higher Logic, our community platforms serve over 3,000 customers, representing over 350,000 online communities and 200+ million users – we have been leaders for 15 years on helping connect you to your customers.
Learn more: https://www.vanilla.higherlogic.com