The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model. The State of Community Management 2017 marks the eighth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports.
The State of Community Management 2018 is now open.
Participating in this research provides powerful prompts to reflect on your priorities, how you spend your time, and what really matters. That reflection helps you improve your work, your insights, and your value. This years’ SOCM survey is easier and quicker to take, we estimate it will take less than 25 minutes to complete.
Learn more about the SOCM 2018 survey or take the survey now.
The State of Community Management 2017
Our 2017 report featured data from more than 330 communities and includes trends, best practices and new insights into how communities manage content, programming, staffing, budgets, strategy, metrics and much more. In 2017 we explored:
- Insights into year-over-year budget, staffing and value trends for communities.
- Deeper dives into content and programs, community policies and governance, and more.
- A discussion of community value and ROI, and what might be holding you back from proving community value
Previous SOCM Reports
The State of Community Management 2016 remains a vital resource for community practitioners and program owners, providing valuable research-backed ideas for improving communities.
More than 300 communities weighed in 2016, and the key trends and findings in the report still resonate a year later.
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