The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports.
Download the SOCM 2018 report for free!
The State of Community Management 2017
Our 2017 report featured data from more than 330 communities and includes trends, best practices and new insights into how communities manage content, programming, staffing, budgets, strategy, metrics and much more. In 2017 we explored:
- Insights into year-over-year budget, staffing and value trends for communities.
- Deeper dives into content and programs, community policies and governance, and more.
- A discussion of community value and ROI, and what might be holding you back from proving community value
The State of Community Management is available as a free download for a limited time.
The State of Community Management Research Archive
Previous versions of the SOCM report (2010-2016) are available as a free download for members of TheCR Network and TheCR Library Subscribers.
If you do not currently have access to our archive of research reports you can purchase all nine years here.
Members of TheCR Network: download all our SOCM research here for free as part of your membership.
Not a member? Join here.
Members of TheCR Library: download all our SOCM research here for free as part of your annual subscription.
Don't have access? Subscribe today.
The State of Community Management Toolkit includes downloads of all nine years of the SOCM research, as well as additional related models and content for $99.
The State of Community Management Toolkit
The State of Community Management Toolkit includes downloads of all eight years of the SOCM research, as well as additional related models and content for $99. Purchase the SOCM Toolkit.
Want more community management resources like this?
Sign up for our monthly community management newsletter.
