The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
    • Careers
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
  • Events
    • Upcoming Events
    • Data-Driven Community Management Workshop
    • Connect
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Training
    • Resource Bundles
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • TheCR Network
      • Member Login
      • Join TheCR Network
      • Roundtable Call Library
    • TheCR Library
      • Subscriber Login
      • Subscribe to TheCR Library
  • Blog

The State of Community Management

State of Community Management 2023

The 14th annual State of Community Management report is now available.

Download your free copy here. 

"The perspective I’ve gained [from the State of Community Management research] has been invaluable in making the case for community-related budget and resources.”

- Alex Blanton, Microsoft

The State of Community Management research series is the online community industry's longest-running and most widely read resource for online community management professionals.

Since 2009, the annual State of Community Management reports, supplemental ebooks, and infographics, set the benchmark for online community management practices, as well as identifying trends and documenting best practices. Published in the Spring of each year, the State of Community Management report is often referred to as the "bible of community management" by practitioners in the industry.

Based on a survey of hundreds of community managers (and other professionals working in community management roles), the State of Community Management reports provide insights into trends, challenges, and best practices in the community field.

Each annual report covers a wide range of topics, including community strategy, engagement, measurement, technology, and career development. They provide data-driven insights and actionable recommendations for community managers and organizations looking to build and grow successful online communities.

The State of Community Management 2022 - Community: The New Normal

The State of Community Management 2022 - Community: The New Normal

The State of Community Management 2021 - Communities Accelerate Impact

The State of Community Management 2021 - Communities Accelerate Impact

The State of Community Management 2020 - Changing the Way the World Works

The State of Community Management 2020 - Changing the Way the World Works

The State of Community Management 2019 - Communities Ascend: Growing Success, Growing Risks

The State of Community Management 2019 - Communities Ascend: Growing Success, Growing Risks

"The annual research from The Community Roundtable has, indeed, been a major force for advancing the field. I've used each Report to help educate and move forward our leaders’ understanding of community.”

- Jeff Ross, Humana

Upcoming Workshop - October 4, 2023

Data-Driven Community Management Workshop with Richard Millington

Join FeverBee’s Richard Millington and learn how to gather and deploy data to systematically increase engagement, prove their worth, and build a successful community strategy. Learn more. 

State of Community Management 2022
DOWNLOAD

Community: The New Normal

The State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.

The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.

Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.

The State of Community Management 2021

State of Community Managemeng 2021

In its 12th year, our annual State of Community Management report provided strategic ideas and tactical benchmarks for global community management professionals.

The SOCM 2021 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.

Each section includes data, ideas, and practitioner perspectives to give you new insight into the community management industry.



Download the SOCM 2020

The State of Community Management 2020

The State of Community Management 2020

In 2020, online communities and digital engagement took on dramatic new relevance. We have made considerable progress in translating the generative business model of communities into financial benchmarks, which are critical for organizations as they consider using community approaches to transform their organizations. We can now communicate the generative creation of value in financial terms.

 

The State of Community Management 2019

Free community resources

The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model.

Now in its tenth year, The State of Community Management report is the most referenced and trusted resource in the community industry.

The State of Community Management 2019 explores the question: why aren’t all organizations racing to adopt community approaches?



Download the SOCM 2020


Download the SOCM 2019

The State of Community Management 2018

community agency research

The State of Community Management 2017

How to create community value online

The State of Community Management 2016

Community value and roi

The State of Community Management 2015

community insights

The State of Community Management 2014

Best community research resources

The State of Community Management 2013

Best community research free

The State of Community Management 2012

Best community research

The State of Community Management 2011

community influence research

The State of Community Management 2010

free community research

Download the Meaningful Change Management ebook:

The State of Community Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand advocates.

Download your copy. 

Access Previous State of Community Management Reports

Community manager consultants

All previous State of Community Management reports are available to members of TheCR Network for free as part of your membership.

Download all our SOCM research here.

Not a member? Join here.

Best community manager resources

All previous State of Community Management reports are available to TheCR Library subscribers for free as part of your annual subscription.

Download all our SOCM research here.

Not a subscriber? Choose your subscription here.

suitcase

The State of Community Management Toolkit includes downloads of all 12 years of the SOCM research, as well as additional related models and content for $99.

Purchase the SOCM Toolkit.

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter