The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports.
Download the SOCM 2018 report for free!
The State of Community Management 2017
Our 2017 report featured data from more than 330 communities and includes trends, best practices and new insights into how communities manage content, programming, staffing, budgets, strategy, metrics and much more. In 2017 we explored:
- Insights into year-over-year budget, staffing and value trends for communities.
- Deeper dives into content and programs, community policies and governance, and more.
- A discussion of community value and ROI, and what might be holding you back from proving community value
The State of Community Management Research Archive
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