The Community Roundtable

Strategies, Tools, and Professional Development for Community Leaders

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Community Management FAQs

Since we started in 2009, we've answered a lot of community management questions. This list of Community Management FAQs brings the most common questions (and answers) together in one place. Have a question not answered here? Send it to us and we'll add it to the list!

  • What is community?
  • Why do communities matter?
  • What are the basics of community strategy?
  • Do I need a community playbook?
  • Why is a community roadmap important?
  • Do I need a community strategy?
  • How do you build a thriving community?
  • How do I improve online engagement?
  • Why build an editorial calendar for your community?
  • How do I build a community roadmap?
  • How can I get lurkers to participate?
  • Should I train my community members?
  • How do I write to increase community engagement?
  • How do I connect with community members around the globe?
  • How do I find a community manager job?
  • How do I convince our executives to invest in community?
  • How do I get started in community management?
  • Why don’t executives take part in community?
  • Do community manager roles change as communities mature?
  • What do all these weird community acronyms mean? 
  • How do community managers spend their days?
  • Do online communities need dedicated budgets?
  • What is the most important trait when hiring a community manager?
  • What should I look for when hiring a junior community staff member?
  • What are best practices for community moderation?
  • Why is my community failing?
  • What are the skills of a community manager?
  • What's the difference between an internal and external community?
  • What's the difference between an online community manager and a social media manager?
how to improve online engagement

Community Resource Bundles

We've spent a decade working with global community leaders fine-tuning the programs, tactics, and tools that make online communities successful. We've distilled the best of these research-backed resources into individual bundles focused on common community challenges.

Click on a bundle to learn more:

Community Management 101
How to launch a new online community community resource bundle
How to improve online engagement
How to calculate community ROI
Online community policies and governance
Subscribe to Our Newsletter
Community best practices

ABOUT US
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RESOURCES
Vendor Resource Center
Podcasts 
Job Board
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PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

 

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
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