The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Wednesday, October 4, 2023.
This event is designed for community professionals working with all types of online communities - including customer or partner communities focused on support, product innovation, and marketing/brand awareness, and employee communities focused on innovation, collaboration, and communication.
Attendees Say:
Why Attend?
Connect with the best, fast.
In just one day you can meet with leading community vendors, hear from experts in community technology, and meet peers eager to learn and share.
From peer case studies to deep dives on AI and Community Everywhere to extend networking sessions you'll walk away inspired and energized.
Community technology doesn't have to be overwhemling.
Launching, migrating, and managing online communities without tech expertise can lead to expensive and time-consuming mistakes. Learn from solutions providers and online community professionals who have been in your shoes.
It's unlike other community events.
The Community Technology Summit is different, by design. The number of sponsors and participants is limited to ensure meaningful connections and productive conversations.
Breakfast, lunch, unlimited snacks and beverages, and an open bar cocktail party ensure you can move through the day thinking about one thing - community.
WHO ATTENDS THE COMMUNITY TECHNOLOGY SUMMIT?
The Community Technology Summit is designed for anyone interested in building and managing effective online communities. Attendee work with all types of online communities from employee collaboration centers to customer experience hubs, alumni associations and chapter organizations, global brand communities and local non-profit groups. Everyone concerned
Past attendee titles include:
AGENDA
KEYNOTE - RICHARD MILLINGON, AUTHOR AND FOUNDER, FEVERBEE
Audience preferences have changed. Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.
In this talk, FeverBee’s Richard Millington will explain the key drivers of the new era, what you need to change to thrive in this new era and why it is a tremendous opportunity to emerge from the shadows, deliver better support to our members, and demonstrate amazing value to our organisations.
This session will cover:
- What makes the ‘Community Everywhere’ era unique from what came before
- Four strategic approaches you can take to thrive in this era.
- Framework to select the right approach for your organization.
- The best examples of the ‘Community Everywhere’ today.
- How to measure success in the Community Everywhere era.
- How to manage internal change in the Community Everywhere Era.
About Richard Millington
Richard Millington has spent the past decade helping 250+ companies develop some of the world’s largest online communities. Richard is the founder of FeverBee, an international community consultancy, and the author of Buzzing Communities. Richard’s clients have included Google, Facebook, Oracle, Wikipedia, EMC, Greenpeace, and many more. Prior to FeverBee, Richard interned with Seth Godin in New York.
The Community Technology Summit features interactive panels, demos, case studies, and practical sessions on evaluating and selecting community solutions, as well as migration best practices from leading community technology providers.
There will be ample time to network with fellow attendees and interact with the solutions organizations one on one.
Your pass includes breakfast, lunch, snacks, beverages, and an open-bar cocktail hour to network with peers and partners alike.
Plus, every attendee is automatically entered to win one of seven technology-themed door prizes!
Wednesday, October 4, 2023
| 9:00AM Registration // Breakfast |
| 10:00AM Welcome Session Jim Storer, The Community Roundtable |
| 10:15AM Keynote: Richard Millington, Feverbee |
| 11:00AM Community Case Studies from Analog Devices, Inc. and PTC |
| 12:00PM Networking // Lunch |
| 1:15PM Panel: Building an Engaged Customer Ecosystem |
| 2:00PM Break // Networking |
| 2:30PM Case Studies from AARP and Jazz Pharmaceuticals |
| 3:00PM Break // Networking |
| 3:45PM Panel: Secrets of a Successful Platform Launch (or Migration) |
| 4:15PM Community & AI Hans Scharler & Chen Lin, MathWorks |
| 5:00PM Closing Remarks and Questions |
| 5:15PM Reception and Networking |
| 7:00PM Optional Partner Dinners |
View session details.
Sessions
Community & AI: What You Need to Know Now
We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it’s unclear how to even start with AI. So, we decided to bring in some experts.
Hans Scharler is a MathWorks Community Strategy Leader and Chen Lin is a MathWorks Product Manager for MATLAB Central and they'll share a straight-forward look at the intersection of community and
How a Team of One Used a Migration to Decentralize Site Ownership
When Jazz Pharmaceuticals decided to migrate their community, Digital Communications Lead Alyza Land saw an opportunity to empower content owners with a decentralized governance model using a unique multi-phase approach.
Bye Bye Keyword Search: An Integrated AI Solution for Your Community
It’s the end of search as we know it. Our conversational AI integration will get your community the support it needs when it needs it – no matter which platform you’re on.
Optimize Your Community Strategy: Unleash the Power of the Next-Generation Community
Discover the transformative potential of the next generation of Khoros Communities, empowering you to spend more time on community strategy. Leverage streamlined moderation, drag-and-drop design, AI-powered tools, and elevated insights.
Bi-directional content syndication with SmartConX
iTalent Digital demonstrates how the world's leading brands deliver valuable content into and between communities, in any language, wherever the user chooses to be (even if outside the community).
Create Engaging CX with Verint Community
Learn how simple it is to create engaging Self-Service and CX with Verint Community in minutes! See how customers use pre-built applications, 150+ widgets and flexible UI to delight their customers. No developers required but always welcome.
Untapping User-Centric Engagement in a Support Community
Uncover the fundamental strategies driving our support community's remarkable growth, forging a thriving, and deeply engaged environment. Combining functionality with content, we’re able to create better and more personalized experiences.
How AARP Has Integrated Their Community with Spotify
A not so common integration use-case; We will discuss how AARP is using Spotify to power community engagement beyond Q&A.
Driving better engagement: How PTC created an express lane for customer support
When faced with increased support cases across specialties and time zones, PTC utilized Khoros to help with their internal process to streamline PTC employee participation routing topics to the appropriate SMEs and increase customer engagement.
Audience preferences have changed.
Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.
SPEAKERS
Feverbee
Jazz Pharmaceuticals
iTalent Digital
Social Edge Consulting
Trish of All Trades
Social Edge Consulting
MathWorks
Analog Devices, Inc
Khoros Communities
MathWorks
Verint
PTC
REGISTER
The Community Technology Summit is open to all online community management professionals, and their teams, stakeholders, and partners.
Registration includes all day-of activities, lunch, breaks, and the open-bar cocktail hour. Yes, there is unlimited coffee.
Members of TheCR Network and their teams can attend the Customer Community Summit for free, as a benefit of membership. Members, please register here.
Registration for non-members is $199/per person. Early bird tickets are available for $99 through July 31st. Non-members, please register here.
Registration is limited and will sell out.
PARTNERS
Contact us to showcase your community solution at the Community Technology Summit 2023.
