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4 Ways Engagement Benefits Communities

February 7, 2023 By Shannon Abram

engagement benefits communities

The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]

Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance

February 6, 2023 By Shannon Abram

Melissa Westervelt

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]

Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization

January 31, 2023 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo. Adam shares a … [Read more...]

Interested in Growing Your Community? Become an Enabler!

January 30, 2023 By Shannon Abram

Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]

Your Community’s Impact: How To Measure It

January 24, 2023 By Guest User

By: Morgan Wood, Head of Community at Hivebrite. Note: This guest post is sponsored content from Hivebrite. Learn more here.  Building trust and growing your community requires communicating your impact, but measuring impact isn't always straightforward. Your choice of success metrics … [Read more...]

Celebrating #cmgr on Community Manager Appreciation Day 2023

January 23, 2023 By Shannon Abram

Community Manager Appreciation Day 2023

Fact: every day should be community manager appreciation day. I get that not how it works, but truly - the community professionals we know are amazing 365 days a year and deserve all the kudos (along with the salary and perks to match!) But, since today (Monday, January 23, 2023) IS actually … [Read more...]

Using metrics to understand community growth and business impact

January 17, 2023 By Guest User

Note: This guest post is sponsored content from Common Room. Learn more here. As community leaders dive into 2023, we want to offer them ideas for showcasing the impact their work has on the business. Aligning on the right metrics with stakeholders is a great place to begin. If you’re … [Read more...]

Benchmarks and actions for building better communities

January 10, 2023 By Guest User

Note: This guest post is sponsored content from Common Room. Learn more here. In November, we published our first 360: Community-Led Growth Report from Common Room. The report offers insights and actionable next steps based on 141 communities at various stages of longevity, maturity, and growth … [Read more...]

3 Community Trends We Noticed in 2022

December 26, 2022 By Sean Marlin

We won’t give you another version of Spotify wrapped, but this is the time of year where one can’t help but reflect on what occurred in yet another historic year. What we’d like to share with you today are three community trends that we most look forward to exploring more of next … [Read more...]

Help Community Programs Scale

December 12, 2022 By Shannon Abram

The Policies & Governance competency of the Community Maturity Model™  details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal terms and … [Read more...]

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