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Can’t Miss Community Technology Sessions

September 29, 2023 By Shannon Abram

The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Wednesday, October 4, 2023. The 2nd annual Community Technology Summit event is designed for community professionals … [Read more...]

The Community Everywhere Era

September 15, 2023 By Shannon Abram

How we need to adapt to changing member preferences. Audience preferences have changed. Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about … [Read more...]

Communities are behavior change-makers.

August 7, 2023 By Shannon Abram

Communities are behavior change-makers

Communities are behavior change-makers. When you give people a faster, easier, or more effective way to do something, they typically adopt this new approach. Our 2023 State of Community Management research showed that external-facing communities continue to grow across nearly all behaviors we index. … [Read more...]

Four Tips for Selecting a Community Technology

August 2, 2023 By Shannon Abram

Four Tips for Selecting a Community Technology

The right community technology is critical. It provides the infrastructure to connect your members, share information and ideas, and collaborate on projects. We know that  technology ≠ community. But an effective community technology strategy should include the combination of a primary platform … [Read more...]

Beyond ChatGPT: Four Generative AI Tools for Community Managers

July 31, 2023 By Shannon Abram

Beyond ChatGPT: Four Generative AI Tools for Community Managers

One of the biggest use cases for generative AI for community managers is help generating new content and copywriting. We think generative AI is a great tool for outlining, drafting, and researching content projects but IT IS NOT a substitute for thoughtful, people-generated content for your … [Read more...]

3 Challenges of Using Generative AI in Community Management

July 17, 2023 By Shannon Abram

Want to learn more about the impact of AI on online community management? Check out this post Four AI Prompts for Community Managers or search “AI” in the search tool above!

As generative AI technologies, like ChatGPT and Bard, continues to develop, it is likely that we will see even more ways in which it can be used to help community managers accelerate the work they do, but like any emerging technology it is evolving, and isn't without downsides. Before we dive into … [Read more...]

Four Ways Generative AI Can Help Community Managers

July 12, 2023 By Shannon Abram

Four Ways Generative AI Can Help Community Managers

Generative AI (like ChatGPT and Bard) can help community managers in a number of ways. As we discussed in the SOCM 2023 and Four AI Prompts for Community Managers, ChatGPT (or any generative AI) is not designed to do your work, but to accelerate your work. You still need the ideas, you just need to … [Read more...]

Four AI Prompts for Community Managers

July 11, 2023 By Shannon Abram

Four AI Prompts for Community Managers

We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it's unclear how to even start with AI. So, we decided to bring in some experts. Hans Scharler is a MathWorks … [Read more...]

Five Tips for Community Managers Getting Started with ChatGPT

July 10, 2023 By Shannon Abram

Five Tips for Community Managers Getting Started with ChatGPT

Not every community managers is super tech-savvy - and that's ok! It feels like there are always new platforms or services to try out - and you can't really tell which ones it's worth investing time in (remember Vine? Clubhouse? RIP!) Generative AI is here to stay, and if you aren't comfortable … [Read more...]

What is Generative AI and Why Does it Matter to Community Managers

July 3, 2023 By Shannon Abram

What is Generative AI and Why Does it Matter to Community Managers

What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or music. Two common generative AI models are ChatGPT and Bard. Generative AI models are trained on large datasets of existing content, and they learn to identify … [Read more...]

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