Now Available: The State of Community Management 2021

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.

The SOCM 2021 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.

Each section includes data, ideas, and practitioner perspectives to give you new insight into the community management industry.

Special Reports

Foundations of Community Success

Evolution of Customer Communities