We first published The Community Manager Handbook in Spring 2015. Pre-TikTok. Pre-Ted Lasso. Pre-COVID-19.
The community world has changed a lot since then. Community technology vendors have come and gone or merged. People just starting their community careers seven years ago now hold an amazing array of leadership positions at incredible global communities. One thing that hasn't changed is our mission: The Community Roundtable was established to document, research, and define what it means to be a professional community manager.
Our hope is that The NEW Community Manager Handbook provides ideas and inspiration for your community work, and challenges you to try something new. The 2022 edition doesn't replace the 2015 one; instead, it adds new voices to the global community conversation.
This handbook would not be possible without the years of experience and hard-won successes of the community professionals with whom we work. We encourage you to reach out, connect with, and thank them for their insights. It’s been our privilege to collaborate with and support them, and we hope you find their expertise as valuable as we do.
Inside the Handbook
The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, engagement, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you've learned.