Roundtable calls are the cornerstone of programming inside TheCR Network. These weekly live events are open to all members, and focus on the challenges they face- from increasing engagement to platform migration to presenting impactful metrics.
All calls are facilitated by industry experts - and fit into at least one of the eight competencies of the Community Maturity Model. Summary and full call reports are archived for each event inside the Network - and are available 24/7 exclusively to members.
Check out our roster of past Roundtable calls and see what you could be learning inside TheCR Network. (You can learn more about upcoming calls here.)
The Eight Competencies of The Community Maturity Model
Metrics & Measurement
Policies & Governance
Community Management
Content & Programming
Culture
Leadership
Tools
Strategy
Archive of TheCR Network Roundtable Calls
| Competency | Roundtable Topic | |
|---|---|---|
| Community Management: | 3 Quick Cases: Training Programs |
| Community Management: | Marsh U Case Study: A Two Year Journey of Adoption & Engagement |
| Community Management: | NASA Case Study: Experiences with Culture, Failure & Change |
| Community Management: | Reaching Millenials: An Intel Innovators Case Study |
| Community Management: | The 24-7 Challenge, Super Users, Culture Change & Working with Marketing |
| Community Management: | 10 Fundamentals that Transcend All Community Use Cases |
| Community Management: | 2013 State of Community Management, SOCMKick-Off |
| Community Management: | 3 Quick Cases: Training Programs |
| Community Management: | Applying the Community Maturity Model as an Internal Consultant |
| Community Management: | Avoiding Community Manager Burnout |
| Community Management: | Beyond Points & Badges: How Gamification Can Drive Business Objectives in Your Community |
| Community Management: | Building a Successful VIP/Ambassador Program |
| Community Management: | Community -v- Audience & Engagement Kickstarters |
| Community Management: | Community Careers and Compensation 2015 Release: Member Preview |
| Community Management: | Community Engagement - Turning Customers into Fans, Yahoo Case Study |
| Community Management: | Community Managers as Internal Consultants |
| Community Management: | Community Managers as Internal Consultants: 20 Questions with Vedrana Madiah |
| Community Management: | Community on the Side |
| Community Management: | Community Preparedness: Everything You Need to Know to Handle a Crisis |
| Community Management: | Connecting Social & Community Marketers |
| Community Management: | Creating a Community Playbook |
| Community Management: | Creating Engaged Communities - A Speed Round |
| Community Management: | Crowdsourcing vs. Collaborating with Consumers: Understanding the Difference |
| Community Management: | Crowdstorm: Organizing Communities to Find & Evaluate Ideas |
| Community Management: | Customer Support at AT&T |
| Community Management: | Deciding, Defining & Measuring What Matters in Social Support |
| Community Management: | Digital Embassies - A Blueprint For Community Engagement |
| Community Management: | Disputes, Flame Wars & Trolls - Managing Conflict in Community, v2011 |
| Community Management: | Encouraging Engagement In Communities Of Practice |
| Community Management: | Evolving Customer Support at Constant Contact |
| Community Management: | Exploring Engagement: The Dancefloor Theory |
| Community Management: | FAWM.org - Lessons Learned in Building a Creative Community |
| Community Management: | Forrester Research: Align Community Marketing with the Customer Lifecycle |
| Community Management: | Getting Senior Leaders to Engage in Your Internal Network |
| Community Management: | Getting the New Member Experience Right: Lessons from Autodesk |
| Community Management: | Hiring for Your Community |
| Community Management: | Hooked: How to Build Habit Forming Communities |
| Community Management: | How Can We Help You? Customer Service with a Community Focus |
| Community Management: | How to Find Community & Social Talent Using an Assessment Model |
| Community Management: | How To Help Your Members Ask Questions That Get Great Answers |
| Community Management: | How to Hire a Community Manager or Social Agent |
| Community Management: | Implementing Social Media in Public Sector Organizations: Three Case Studies |
| Community Management: | Insights from Internal Community Managers, April 2012 |
| Community Management: | Insights from Internal Community Managers, March 2012 |
| Community Management: | Introduction to TheCR Network |
| Community Management: | Keep Your Friends Close and Your Critics Closer: Lessons in Building Community Advocacy |
| Community Management: | Lessons in Losing a Community |
| Community Management: | Letting Go of The Reins: Bringing a New Hire Into Your Community |
| Community Management: | Managing a Massive Community: AMA with Minecraft Forum's Community Manager |
| Community Management: | Maximizing the Impact of a Small Community Team |
| Community Management: | Member Engagement |
| Community Management: | Member Preview: 2013 State of Community Management Research Results |
| Community Management: | Moderation Best Practices |
| Community Management: | Outsourcing Community Management: To Be or Not To Be |
| Community Management: | Peer Group: Social Support, August 2012 |
| Community Management: | Risk Management & Crafting Engagement: How to Architect Social Media Success for Your Organization |
| Community Management: | Roundtable call - State of Community Management 2012 |
| Community Management: | Salesforce MVP: The Evolution of an Advocacy Program |
| Community Management: | Simplifying the User Experience to Increase Engagement at Salesforce |
| Community Management: | SMWG: Community -v- Audience & Engagement Kickstarters |
| Community Management: | Social Learning |
| Community Management: | Social Media & a PR Crisis - Best Practices and Lessons Learned |
| Community Management: | Strategies for Solo Practitioners |
| Community Management: | The 5 Elements of Genius Branding for Leaders |
| Community Management: | The State of Community Management |
| Community Management: | The Story of Movember - From Local Community to Global Phenomenon |
| Community Management: | Turning Brand Haters into Brand Advocates: Building a Conflict Resilient Community |
| Community Management: | Using Incentives in Communities |
| Community Management: | Using Social Media for Customer Support |
| Community Management: | Using Social Media in Consumer Electronics |
| Community Management: | Vetting New Group/Facebook Page/Community Requests |
| Community Management: | What George Lucas Can Teach You about Community Management ÌÎå Myths, Reality and Storytelling |
| Community Management: | Work/Life Balance and the Community Manager |
| Community Management: | Navigating Current Events and Social Crises in Your Community |
| Community Management: | Becoming a Community Ninja: 5 Secrets of Community Black Ops |
| Community Management: | 5 (Or More!) Ways Community Managers Can Jumpstart Innovation With Learning & Development Peers |
| Community Management: | Employee Adoption & Engagement In External Communities |
| Community Management: | Connect 2017: Everything You Need To Know About This Can't Miss Community Event! |
| Community Management: | Engaging Employees |
| Community Management: | Internal Change Management Primer For Community Practitioners |
| Community Management: | Internal Change Management: Member Panel Discussion |
| Community Management: | Your (Community's) Name In Lights: All About TheCR Awards |
| Community Management: | TheCR Effect: EA's Happy & Effective Workplace |
| Community Management: | Learning & Development: A Group Discussion |
| Community Management: | All About Community Design |
| Community Management: | Community In Corporate Communications |
| Community Management: | Careers And TheCR: A Kirsten Laaspere Case Study |
| Community Management: | Global Communities |
| Community Management: | Designing Jive Spaces For Optimal Engagement |
| Community Management: | Best Practices In Managing Communities Of Practice And CoP Leaders |
| Community Management: | Social Media Strategies For B2B Communities |
| Community Management: | Never Waste A Crisis |
| Community Management: | Engagement Games: Gamification In Your Community |
| Community Management: | Best Practices for a Growing Global Community |
| Community Management: | Community in Corporate Communications |
| Community Management: | Community Reflections: A Panel on the New and Firsts |
| Community Management: | Community Careers Panel - Directors & Specialists |
| Community Management: | Community Careers Panel - Managers & Strategists |
| Community Management: | Communities & Value: Breaking Down The Business Model of Communities |
| Community Management: | The PowerPoint Games |
| Community Management: | Your (Community's) Name In Lights: All About TheCR Awards |
| Community Management: | Getting To Know ALL Of Your Members |
| Community Management: | Reimagining The Conference: All About TheCR Connect 2020 |
| Community Management: | In Content We Trust |
| Community Management: | Giving The Golden Ticket: Getting Creative with Gamification |
| Community Management: | All About Gamification: Platforms and Tools |
| Community Management: | So You Want To Launch A Super User Program? |
| Community Management: | Growing Engagement in Regulated Spaces |
| Community Management: | Working Well on the Web: The Ups and Downs of Remote Work |
| Community Management: | Learning in Communities Cohort: Kick-Off CallHow The Red Cross Builds, Grows, and Sustains Communities |
| Community Management: | Communities For The People, By The People: The Google Local Guides Connect Story |
| Community Management: | Top Takeaways on Community Careers: All About The New CCC Research |
| Community Management: | A New Year In The Network: Goals, Friends, & Sneak Peeks |
| Community Management: | Community Conference Q&A: Microsoft Ignite |
| Community Management: | From Preparation To Promotion: A Career Progression Case Study |
| Community Management: | Community Conference Year In Review: 2019 |
| Community Management: | Assessing Community Skills Using TheCR Skill Wheel |
| Community Management: | Power Up: Building Relationships with Super Users |
| Community Management: | Developer Communities: What Are They and How Do We Use Them? |
| Community Management: | How MetLife Met A Member Milestone... And Saw Engagement Shift Along The Way |
| Community Management: | Cultivating Super Users to Nurture Success |
| Community Management: | Creating An Award Winning Community Playbook: A Member Showcase |
| Community Management: | A Day in the Life of a Community Program Owner |
| Community Management: | V-logging for Community Managers: Lessons Learned |
| Community Management: | TheCR Salon: Community as Change Agents |
| Community Management: | Unleashing Employees to Participate and Become Brand Storytellers |
| Community Management: | Social Media Strategies for B2B Communities |
| Community Management: | External Community Practitioners Meet & Greet |
| Community Management: | Planning Programs, Creating Change: An Enterprise Community Case Study |
| Community Management: | A Community Manager's ROI Adventure: A Humana Case Study |
| Community Management: | Designing Jive Spaces for Optimal Engagement |
| Community Management: | External Cohort Networking: Grab Bag Discussion |
| Culture: | A Tale of Community, Intranet Integration and the Pot of Gold at the End of the Rainbow |
| Culture: | Case Study - The Internal Unconference |
| Culture: | Change Happens - Strategies for Dealing with Organizational Change |
| Culture: | Collaborative Solutions: Tackling the Engagement Challenge in Product Communities |
| Culture: | Community as a business mindset |
| Culture: | Complexity & Culture Change: Understanding & Visioning a New Way of Working |
| Culture: | Creating a Culture ThatÌÎå´s Not Afraid to Fail |
| Culture: | Culture, Conflict & Silos: Community Management & Internal Roles |
| Culture: | Developing an Authentic Organization |
| Culture: | Giving Employees the Skills to Build their Reputation |
| Culture: | Humanize: How People-Centric Organizations Succeed in a Social World |
| Culture: | Leading Large Scale Change: Lessons From Network-Centric Warfare |
| Culture: | Maturing Your Community: Adventures in Coaching the C-Suite |
| Culture: | Reaching Millenials: An Intel Innovators Case Study |
| Culture: | Summer Book Club - Empowered |
| Culture: | Summer Book Club: The Power of Habit |
| Culture: | The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction |
| Culture: | TheCR Summer Book Club, "Small Move, Big Change" |
| Culture: | Understanding/Overcoming Cultural Barriers to Social Media Response |
| Culture: | Using Humor in Your Community |
| Culture: | Work Out Loud (WOL): Theory & Practice for Your Organization |
| Culture: | How Shepley Bulfinch Prepared for a Successful Internal Community Launch |
| Culture: | Community: The Organizational Game Changer |
| Culture: | The Role Of Community In Culture Change |
| Culture: | Planning Programs, Creating Change: An Enterprise Community Case Study |
| Culture: | TheCR Salon: Community As Change Agents |
| Culture: | How to Cultivate Collaborative Behavior in Your Organization |
| Culture: | When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Social Business |
| Culture: | Community, Culture, and the Beloved Organization with Erica Kuhl |
| Culture: | What "People-First" Looks Like: An Ultimate Software Case Study |
| Culture: | How Do We Prioritize Culture? |
| Culture: | Shaking Up a Traditional Workplace Culture |
| Culture: | You Don't Know 50% of Your Organizational Community: Let's Talk about Network Analysis |
| Culture: | The Role of Community in Culture Change |
| Leadership: | 5 Ways to Manage Up in a Networked World |
| Leadership: | A Short History of Community Organizing |
| Leadership: | Best Practices for Presenting to an Executive Committee, a Board of Directors or a Steering Committee |
| Leadership: | Best Practices for Presenting to an Executive Committee, Board of Directors, or Steering Committee |
| Leadership: | Career Path of the Social Strategist |
| Leadership: | Coaching Executive in Social Media |
| Leadership: | Crafting an Inspired Presentation: Best Practices for Public Appearances |
| Leadership: | Enterprise Community/Collaboration Platforms |
| Leadership: | Findings from The Social Executive |
| Leadership: | How Leaders Change Their Business Model to Work with the Crowd: A Conversation with Jeremiah Owyang |
| Leadership: | How To Excite Executives About Online Community And Help It Deliver More Value |
| Leadership: | IBM's Social Business Journey |
| Leadership: | Identifying the Executive Perspective on the Value of Social Business, Community, & Leadership |
| Leadership: | Mapping Organizational Values to Community Success |
| Leadership: | Mentor Match: The Good, the Bad, and the Ugly of Building a Community Mentoring Program |
| Leadership: | Peer to Peer Coaching Programs: How Social Learning Builds Thriving Workplaces |
| Leadership: | Selling Social Media & Community to the C-Suite |
| Leadership: | The 24-7 Challenge, Super Users, Culture Change & Working with Marketing |
| Leadership: | The Social Executive Research: Discussing Social Business Journeys |
| Leadership: | The Social Media Strategist: Build a Successful Program from the Inside Out |
| Leadership: | TheCR Alumni Series: 20 Questions with Claire Flanagan |
| Leadership: | TheCR Research: Findings from The Social Executive |
| Leadership: | TheCR Research: The Social Executive |
| Leadership: | Unlocking the Executive Perspective on Success & Measurement: Business Goals, Community, & Metrics |
| Leadership: | Leadership & Community: A View From The Top |
| Leadership: | A Day In The Life Of A Community Program Owner |
| Leadership: | How Do We Show The Value Of Community: LEAP Use Case |
| Leadership: | Diversity & Inclusion: Designing an Equitable User Experience |
| Leadership: | Leadership, Mindsets, and Culture: A Conversation With Anita Zielina |
| Leadership: | TheCR Salon: Community Leadership Comes of Age |
| Leadership: | TheCR Salon: Community Strategy, ROI, & Business Cases |
| Leadership: | Best Practices in Managing Communities of Practice and CoP Leaders |
| Policy and Governance: | Compliance & Governance: The Competitive Advantage for Your Organization |
| Policy and Governance: | IP/Legal Considerations for Community Managers |
| Policy and Governance: | Privacy, Free Speech, and 'Blurry-Edged' Social Networks |
| Policy and Governance: | The Governance Balance - Riding a Fine Line of Adoption & Control |
| Policy and Governance: | Top 10 Misunderstandings Between Community & Legal Teams |
| Policy and Governance: | Using Social Media in a Regulated Industry |
| Policy and Governance: | Governance And Moderation Approaches To Politics In Online Communities |
| Policy and Governance: | Best Practices for Managing Risk in Online Communities |
| Policy and Governance: | Federal Trade Commission (FTC) Guidelines: What Community & Social Practitioners Need to Know |
| Policy and Governance: | Governance Matters: Steering a Community from Hostile to Helpful |
| Policy and Governance: | TheCR Salon: Community Governance For The Future |
| Policy and Governance: | Information Architecture For Community Managers |
| Policy and Governance: | Who̥s Pitching What? Building Out a Community Governance Model for a Customer Community |
| Policy and Governance: | TheCR Salon: Community Governance for the Future |
| Tools: | Making the Case for Google+: It's Not About Engagement |
| Tools: | Beyond the Profile Page: How Companies Leverage LinkedIn |
| Tools: | Building and Supporting Your Community with Twitter |
| Tools: | Community Platform Market Overview |
| Tools: | Emerging Enterprise Tech and the Shift to Social Ecologies |
| Tools: | Enterprise Perspectives - SocialCRM |
| Tools: | Exploring Jive from the Practitioner Perspective |
| Tools: | Facebook for Work: Workin' Hard or Hardly Workin' |
| Tools: | Facebook Update - Community Pages and the "Like" Button |
| Tools: | Getting the Most Out of Slideshare |
| Tools: | Insights and the Timeline: A Deep Dive into the New Facebook |
| Tools: | Integrating 3rd Party Social Networks into your Community Strategy, SAP Case Study |
| Tools: | Is Pinterest Right for Your Brand? What Whole Foods Learned from Pinning |
| Tools: | Lithium (Virtual) Meet & Greet: Practitioner Perspectives on the Lithium Social Platform |
| Tools: | Making the Case for Google+: It's Not About Engagement |
| Tools: | Members' Reveal: Facebook Data Collection Strategies |
| Tools: | Powerpoint Smackdown |
| Tools: | Roadmap to Success with Collaboration Tools and Approaches |
| Tools: | Seven Tips for Killer Twitter, and FacebookPromotions |
| Tools: | Social Media Monitoring |
| Tools: | The BIG Switch: Migrating Your Community from One Platform to Another |
| Tools: | The Technology of Community: The Power & Perils of Integrations |
| Tools: | Understanding Listening Tools and Techniques |
| Tools: | Understanding SocialCRM |
| Tools: | Using Facebook Effectively for Outreach |
| Tools: | Using Sharepoint & Yammer to Build Enterprise Communities |
| Tools: | Wrangling Complexity: The Service Oriented Company |
| Tools: | Defending Your Community Platform From Change |
| Tools: | Facebook Groups |
| Tools: | Going Mobile At EY |
| Tools: | Strategies For Optimizing Office 365 & Microsoft Teams |
| Tools: | Launching A New Community User Interface |
| Tools: | Imagining The Platform Of The Future |
| Tools: | The Digital Workplace: Rationalizing Experiences and Tools |
| Tools: | Tool Tips & Tricks: Audacity 101 |
| Tools: | Diary of Launching A Community Platform: The Call |
| Tools: | Salesforce Community Virtual Meet Up |
| Tools: | Managing A Migration: The YMCA Story |
| Tools: | Designing and Defining A Tool Ecosystem |
| Tools: | Selecting Platforms: Comparisons, Requirements, and Evaluation |
| Tools: | Community Platform Product Briefing: SearchUnify by Grazitti Interactive |
| Tools: | Community Platform Product Briefing: Vanilla Forums |
| Tools: | Community Platform Product Briefing: Verint |
| Tools: | Microsoft Teams and Community Platforms: Integration and Collaboration |
| Tools: | Pushing Your Comfort Zone & Growing as a Professional with Video Production |
| Tools: | Managing Multiple Migrations: A Community Manager's Journey |
| Tools: | GDPR Community Case Study: SolarWinds |
| Tools: | Community Platform Product Briefing: Igloo Software |
| Content and Programming: | Social Marketers Working Group: Content Strategy |
| Content and Programming: | Asking the Right Question and Other Blogging Best Practices |
| Content and Programming: | Content Re-Use: Exploring eBooks and Other Alternatives |
| Content and Programming: | Content Strategy for Your Community's User Generated Content |
| Content and Programming: | Creating a Content Ecosystem |
| Content and Programming: | Creating Social Content |
| Content and Programming: | Dear Platform Vendors: 10 Things Community Managers Need From You |
| Content and Programming: | eNewsletter Best Practices |
| Content and Programming: | Engagement Drivers: Down & Dirty Case Studies |
| Content and Programming: | Getting Started with Podcasting |
| Content and Programming: | How To Craft Video Narratives Your Audience Will Actually Want to Watch |
| Content and Programming: | How To Create a Win-Win With Influencer Marketing |
| Content and Programming: | Integrating Social Media into Conferences and Events |
| Content and Programming: | Marsh U Case Study: A Two Year Journey of Adoption & Engagement |
| Content and Programming: | Social Content Strategies |
| Content and Programming: | Social Marketers Working Group: Content Strategy |
| Content and Programming: | Social Media and SEO |
| Content and Programming: | Storytelling: How To Turn Your Supporters Into True Believers |
| Content and Programming: | Supercharging Your Content Engine |
| Content and Programming: | Take it Live: How to Create Quality, Real-Time Content for Your Community |
| Content and Programming: | The Neuroscience of Memorable Content |
| Content and Programming: | Undeniable Story: The Science and Intuition of Engagement |
| Content and Programming: | Understanding Content Strategy: Practical Tips and Best Practices |
| Content and Programming: | Unlocking the Story: Helping Your Audience (Internal or External) Find the Key |
| Content and Programming: | Using Video in Social Media |
| Content and Programming: | Visual Communications & Storytelling |
| Content and Programming: | Using A "Just In Time" Approach To Accelerate A Support Community |
| Metrics and Measurement: | Digital Marketing Analytics with Chuck Hemann |
| Metrics and Measurement: | Peer Review: Autodesk's Framework for Online Community Perfomance & ROI |
| Metrics and Measurement: | A Community ROI Model We Can All Love |
| Metrics and Measurement: | A Networked Take on Social Influence |
| Metrics and Measurement: | Autodesk's Framework for Online Community Perfomance & ROI |
| Metrics and Measurement: | Better Data, Better Decisions: Learning About Appreciative Inquiry |
| Metrics and Measurement: | Case Study: Using TheCR Work Out Loud Framework To Measure Adoption & Engagement |
| Metrics and Measurement: | Charting Collections of Connections in Social Media: Creating Maps & Measures with NodeXL |
| Metrics and Measurement: | Community Metrics and Measurement |
| Metrics and Measurement: | Data Visualization: Exploring Data to Drive Decision Making & Tell the Story of Your Community |
| Metrics and Measurement: | Developing a Measurement Strategy for the Socially Engaged Small Business |
| Metrics and Measurement: | Developing Community Research Models: Assessing & Measuring the Impact of Emerging Technologies |
| Metrics and Measurement: | Digital Marketing Analytics |
| Metrics and Measurement: | Got Numb3rs? Community Metrics & Analysis |
| Metrics and Measurement: | How Aetna Conducts Social Audits & Training to Ensure Compliance |
| Metrics and Measurement: | How to Measure the Success of Community Managers |
| Metrics and Measurement: | How to Prove Value & Measure Growth & Engagement in Your Community |
| Metrics and Measurement: | Measuring for Success - Social Business ROI |
| Metrics and Measurement: | Rich Millington: ROI & Buzzing Communities |
| Metrics and Measurement: | ROI & Buzzing Communities |
| Metrics and Measurement: | Skill Building: Smart Data Visualization |
| Metrics and Measurement: | Social Media Measurements--What Matters and What Doesn't |
| Metrics and Measurement: | Social Media Metrics for Dummies, and Smarties! |
| Metrics and Measurement: | The One Year Club - Defining Requirements that Scale |
| Metrics and Measurement: | The ROI Conundrum - Communicating the Value of Relationships |
| Metrics and Measurement: | Working Group: Social Support |
| Metrics and Measurement: | How to Calculate the ROI of Online Communities with |
| Metrics and Measurement: | Microsoft Worldwide Communities: Community Health Index and the Power of Analytics |
| Metrics and Measurement: | Measurement Master Class |
| Metrics and Measurement: | M.A.D. About Data |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell With Olivier Le Pord |
| Metrics and Measurement: | You Don't Know 50% Of Your Organizational Community: Let's Talk About Network Analysis |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell With Allison Brotman |
| Metrics and Measurement: | A Community Manager's ROI Adventure: A Humana Case Study |
| Metrics and Measurement: | Who Is Measuring What? A Microsoft Metrics Show & Tell |
| Metrics and Measurement: | TheCR Salon: Community Strategy, ROI, & Business Cases |
| Metrics and Measurement: | A Tale Of Measuring Offline Community Engagement: Building Community At Team RWB |
| Metrics and Measurement: | Community Assessment and Benchmarking with UNICEF |
| Metrics and Measurement: | Get Inside Your Boss' Mind With Metrics |
| Metrics and Measurement: | Digging Deep Into Data |
| Metrics and Measurement: | Building a Reporting Strategy for Communities: One Size Doesn̥t Fit All |
| Metrics and Measurement: | Who's Pitching What? Evaluating Platforms with Chris Catania |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Chris Detzel |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Matt Laurenceau |
| Metrics and Measurement: | Metrics: What CMGRs Do With What They Have |
| Metrics and Measurement: | Research Review: How To Understand and Leverage Data |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Jeff Ross |
| Metrics and Measurement: | Developing Community ROI for Advocacy: A BMC Case Study |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Olivier Le Pord |
| Metrics and Measurement: | Building A Behavior Analytics Dashboard: Visualizing Complex Dynamics of ESNs |
| Metrics and Measurement: | Information Architecture for Community Managers |
| Metrics and Measurement: | New Research! State of Community Management 2018 Findings |
| Metrics and Measurement: | Community Platform Product Briefing: Insided |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Allison Brotman |
| Metrics and Measurement: | A Tale of Measuring Offline Community Engagement: Building Community at Team RWB |
| Metrics and Measurement: | How Do We Show The Value of Community: LEAP Use Case |
| Metrics and Measurement: | Who is Measuring What? A Metrics Show & Tell |
| Strategy: | Jumpstarting Social - Lessons from a Large Organization |
| Strategy: | 11 Rules for Creating Value in the #SocialEra |
| Strategy: | 2012 Priorities: Out with the old, in with the new? |
| Strategy: | 6 Steps to your Community Advocacy Group Success |
| Strategy: | A Journey in Socializing SAP w/ Mark Yolton |
| Strategy: | Agile Practices for Community Leaders |
| Strategy: | Align Community Marketing with the Customer Lifecycle |
| Strategy: | Are You Getting Ahead Or... Are You The Red Queen? |
| Strategy: | Barclaycard Ring: A Case Study on Community, Transparency, & Business Model Innovation |
| Strategy: | Best Practices for Community Design that Shines |
| Strategy: | Best Practices for Welcoming New Members into Your Community |
| Strategy: | Beyond Engagement: Moving Businesses & Creating Movement (A Sidecar Case Study) |
| Strategy: | Budgeting & Planning for the Upcoming Year |
| Strategy: | Budgeting for Social Media |
| Strategy: | Building a 30,000-User Social Enterprise Network |
| Strategy: | Building a Framework: Thinking Strategically About Social Business Planning |
| Strategy: | Building an Employee Advocacy Program |
| Strategy: | Building Communities of Influence - Lessons from the Boardroom |
| Strategy: | Building Community at EMC |
| Strategy: | Case Study: Communities at CA Technology |
| Strategy: | Cogenerational Collaboration: Positioning Your Organization to Thrive |
| Strategy: | Community Management 2016 - An Enterprise Odyssey |
| Strategy: | Community Planning for 2016 |
| Strategy: | Connecting Community & Business Models |
| Strategy: | Developing B2B Communities: Keys to Growth, Innovation, & Customer Loyalty |
| Strategy: | Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities |
| Strategy: | Findings from the State of Community Management 2015 |
| Strategy: | Fireside Chat with Jeremiah Owyang, 2013 Predictions & Tips for Scaling |
| Strategy: | Gen Y Meet the Executives: How to Build a Reverse Mentoring Program |
| Strategy: | Going Global: How ARM Launched & Engages a Multi-Lingual Community |
| Strategy: | Grow Your Community Through Better Email Habits |
| Strategy: | Helping Organizations Evolve: Exploring Digital Workplace Research |
| Strategy: | Honest Signals that Drive Innovation & Collaboration |
| Strategy: | How Gamification Can Help Grow Community Adoption & Engagement |
| Strategy: | How To Launch a Successful Community |
| Strategy: | Identifying the Unique Challenges in Building Global Communities |
| Strategy: | Introducing Game Theory in Your Community |
| Strategy: | Mary Meeker's 2013 Internet Trends: A Network Discussion of Insights & Applicability |
| Strategy: | Measurement & Benchmarking to Re-energize Your Community Plan |
| Strategy: | Members of TheCR Network: 2011 State of Community Management |
| Strategy: | Mission & Community: How Purpose Affects Engagement |
| Strategy: | Monetizing Community |
| Strategy: | Planning and Budgeting for Community and Social |
| Strategy: | Removing the One-Way Mirror: Transparency & Engagement in Social Business |
| Strategy: | Reverse Mentoring |
| Strategy: | Scaling for Success: Growing Your Community Team |
| Strategy: | SHIFT: A Conversation with Haydn Shaughnessy about the New Economy and Communities |
| Strategy: | Six Trends in Social Business for 2014 |
| Strategy: | Skillbuilding: Design Thinking for Complex Community Problems |
| Strategy: | Socializing Social - Challenges & Lessons Learned |
| Strategy: | State of Community Management 2016 Findings: Members Only Release |
| Strategy: | State of Community Management 2016 Workshop |
| Strategy: | Summer Book Club - Digital Habitats |
| Strategy: | Summer Book Club - The Power of Pull |
| Strategy: | Summer Book Club: Social Business By Design |
| Strategy: | Super Users & Top Contributors: Keeping the Balance |
| Strategy: | The Critical Link Between Community & Customer Experience |
| Strategy: | The State of Community in the Association Space: Common Challenges & Best Practices |
| Strategy: | Thoughts on Social CRM |
| Strategy: | User Centered Design Theory for Community Managers |
| Strategy: | Welcome to the Collaborative Economy; Communities Must Rise to the Occasion |
| Strategy: | What Urban Planning Can Teach Us About Social Business Planning -- Part 2 |
| Strategy: | Zero to Pilot: Building Community from the Ground Up |
| Strategy: | Roadmap & Goal Setting for Fall 2016 |
| Strategy: | Dollars from Sense: How Crowdsourcing Innovation Creates Business Value |
| Strategy: | Roadmap & Goal-Setting December 2016 |
| Strategy: | The State Of Community Management 2017 |
| Strategy: | Roadmap & Goal Setting For 2017 |
| Strategy: | Know Your Audience ÌÎå Designing An Editorial Calendar For Your Community Ecosystem |
| Strategy: | Research For Community Smarties: An Intro To The State Of Community Management |
| Strategy: | Extreme Makeover: LinkedIn & Resume Edition |
| Strategy: | Tackling Community UI & UX From A Practitioner Perspective |
| Strategy: | Finding The Hidden Value Of Any Community With Conversation Research |
| Strategy: | Adapting Your Community Goals & Measurement Strategies: A Member Example |
| Strategy: | The "Community" Narrative: How To Make A Strategic Case For Your Work |
| Strategy: | Budget & Planning For The Upcoming Year |
| Strategy: | Playing The Team Game: Building Alignment Within Teams |
| Strategy: | Creating An Award Winning Community Playbook |
| Strategy: | V-Logging For Community Managers: Lessons Learned |
| Strategy: | Managing Multiple Migrations: A Community Manager's Journey |
| Strategy: | Building A Behavior Analytics Dashboard: Visualizing Complex Dynamics Of ESNs |
| Strategy: | Negotiation Techniques: Pitching A Business Problem Statement |
| Strategy: | How ROI Changes Your Community Story |
| Strategy: | Unleashing Employees To Participate And Become Brand Storytellers |
| Strategy: | TheCR Salon: Community Strategy, ROI, & Business Cases |
| Strategy: | On The Go: Mapping Mobile Capabilities To Your Organization's Needs |
| Strategy: | Design At Business Community Case Study |
| Strategy: | Engagement And The Value Of Community In External Communities |
| Strategy: | Centers of Excellence Cohort - CoE Case Study with the World Bank |
| Strategy: | Developing Strategy For Multilingual Communities |
| Strategy: | New Research! State Of Community Management 2020 Findings |
| Strategy: | How The Red Cross Builds, Grows, and Sustains Communities |
| Strategy: | How To Create a Lean Office |
| Strategy: | 20/20 Vision: Community Lessons and Resolutions with Allison Leahy |
| Strategy: | Centers of Excellence Cohort - Governance |
| Strategy: | Learning To Ask For What You Need |
| Strategy: | The Power of Collaborative Decision-Making with Deb Krizmanich |
| Strategy: | New Research! State of Community Management 2019 Findings |
| Strategy: | Who's Pitching What? Community Training With Executives |
| Strategy: | Getting The Shovel In The Ground: Pitching Community to Executives |
| Strategy: | How to Talk So Finance Will Listen and Listen So Finance Talks to You |
| Strategy: | From Ideation to Launch: Creating A Customer Community |
| Strategy: | Developing Community ROI for Advocacy: A BMC Case Study |
| Strategy: | Rigorously Making the Case to Continue Funding a Community Program |
| Strategy: | Participatory Budgeting: What Do You Do With Scarce Resources? |
| Strategy: | Negotiation Techniques: Pitching A Business Problem Statement |
| Strategy: | How ROI Changes Your Community Story |
| Strategy: | Going Mobile at EY |
| Content and Programming: | Building Mentoring Programs within Your Community with Tirza Austin |
| Strategy: | Community Strategy and Tour with Stacy Penna |
| Content and Programming: | Getting the Most Community Bang for Your Buck |
| Strategy: | Finding your true North: Transition from an Internal to External community |
| Community Management: | Engaging Leaders and Employees Alike: The First American Blog Jam |
| Community Management: | Building A Community Business Case |
| Strategy: | Building and Managing A Community Team |
| Community Management: | Prep With Peers: Navigating Burnout |
| Community Management: | The Rise of the Community Operations Role |
| Tools: | Managing Migrations: A Panel Discussion |
| Metrics and Measurement: | Making The Impact: Measuring and Connecting Engagement & Business Outcomes |
| Community Management: | Community on the Side |
| Community Management: | The Community Skills Workshop |
| Content and Programming: | Maximizing Community Engagement: Advanced Techniques To Keep Members Hooked |
| Metrics and Measurement: | Metrics & Measuring What Matters YoY |
| Content and Programming: | Building Exemplary Editorial Calendars: A How-To and Walkthrough |
| Community Management: | Managing Chaos: Creating Community & Product Team Feedback Loops |
| Community Management: | Moving From Slack To Community Platform |
| Community Management: | Handling Negative/Toxic Feedback |
| Metrics and Measurement: | Who's Measuring What? A Metrics Show & Tell with Julien Van de Casteele |
| Community Management: | Designing Communities For Kindness |
| Metrics and Measurement: | Reporting Strategy: Sharing Metrics With Different Audiences |
| Metrics and Measurement: | Understanding Member Networks & Relationships Workshop - Introduction & Persona Mapping |
| Metrics and Measurement: | Understanding Member Networks & Relationships Workshop - Prioritization & WIIFM |
| Community Management: | Interview Skills |
| Community Management: | The AMA Showcase: Ask Me Anything & Ask The Expert Programs |
| Content and Programming: | Designing Engaging Content & Programming |
| Strategy: | The CMGR OS: Community Manager Operating System |
| Community Management: | Communities For The Experts, By The Non-Experts |
| Metrics and Measurement: | Using Metrics To Grow Your Community Program |
| Community Management: | Engaging Leaders and Employees Alike: The First American Blog Jam |
| Community Management: | How To Say No |
| Community Management: | Turning A Skeptic Into An Advocate: Building Cross-Functional Relationships |
| Community Management: | Coaching & Mentoring in CMGT |
| Content and Programming: | Growing Engagement in Global Communities: Challenges & Uncertain Times |
| Content and Programming: | Making The Impact: Measuring and Connecting Engagement & Business Outcomes |
| Tools: | Tool Tips & Tricks: Zoom 101 |
| Community Management: | Bringing It Back From The Brink: Re-Engaging An Underwhelming Community |
| Community Management: | Collaborative Technology and Community: How Innovation Affects Perception and Identity |
| Metrics and Measurement: | Using Metrics To Grow Your Community Program |
| Tools: | Vendor Case Study: Aurea |
| Community Management: | SMM & CMGT: The Role Social Media Plays in Community |
| Strategy: | Building A Community Strategy: How One Member Laid The Foundation |
| Metrics and Measurement: | Metrics To Match Mission |
| Content and Programming: | element14 Presents: A Community Programming Case Study |
| Content and Programming: | Building A Roadmap Workshop - Introduction & Overview |
| Content and Programming: | Building Community Leaders, With Community Leaders |
| Community Management: | Community Careers Panel - Managers & Strategists |
| Community Management: | Community Careers Panel - Directors & Specialists |
| Metrics and Measurement: | Get Inside Your Boss' Mind With Metrics |
| Community Management: | The PowerPoint Games |
| Strategy: | Communities & Value: Breaking Down The Business Model of Communities |
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