The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
      • Member Advisory Board
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
      • 2022-23 Community Management Fellow
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • Data-Driven Community Management Workshop
      • Connect
        • Connect 2023
        • Connect 2022
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Community Performance Benchmark

The Community Performance Benchmark evaluates a community's management maturity on each of the eight competencies of the Community Maturity Model, compares the community with the communities that took part in our State of Community Management surveys, and makes recommendations for how you can strengthen your community performance. The Community Performance Benchmark compares your community with average and best-in-class communities - giving you a multi-dimensional plot of how you are doing, relative to other communities.

Launching a new community?

Check out TheCR’s
Community Readiness Audit.

Learn more.

Understanding where you are in these dimensions helps you:

  • Assess your community management maturity and effectiveness
  • Justify or revise your community roadmap to ensure you hit your goals
  • Identify potential gaps and unrealized opportunities
  • Plan and budget smartly for the future
  • Educate stakeholders on what's required to be successful

This information gets you beyond measuring outputs alone, giving you critical analysis from a respected third-party that you can use to build and enhance systems that can drive your community results.

A GPS for Your Community Building Journey

TheCR's Community Performance BenchmarkSM provides a valuable assessment of where your community actually stands - benchmarking your management processes and providing you with recommendations. It's information that gives you the ability to set priorities, make decisions and manage budgets with confidence.

Ready to find out more?



Schedule a Call to Learn More


Request More Info

“The Community Performance Benchmark provides an analysis that focuses us on where we are relative to our long-term roadmap and goals, but from an external perspective. The opportunities within the benchmark help guide us in refining our community strategy and investments with greater confidence by focusing on the key specific initiatives.”

Heather Ausmus
Community Manager, Ciena

HeatherAusmus_Circle_Shadow

More Benchmark Resources

Case Study: The Benefits of Community Benchmarking

Research: 2015 State of Community Management

Model: The Community Maturity Model

Article: The Community Performance Benchmark: Five Reasons Why It Matters Now

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter