The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
      • 2022-23 Community Management Fellow
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • Data-Driven Community Management Workshop
      • Connect
        • Connect 2023
        • Connect 2022
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Who we are

Music credit: © 2020 by Purple Planet Music. All rights reserved

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. 

We do this by:

  1. Developing successful and strategic community professionals. We do this through content, research, membership in TheCR Network, and advisory services.
  2. Championing individuals and organizations working to advance the business of community through writing, research, speaking, and partnerships.
  3. Supporting the growth of strategic community management through content, research, training, and advisory services.

In 2009, we noticed the adoption of social tools and technologies beginning to skyrocket, but there was no corresponding attention being paid to community management. Our collective background in business operations and technology (Rachel) and community strategy and management (Jim) set off warning bells. We knew the use of social technologies would open a pandora’s box of implications and challenges for organizations. There were a few early community practitioners who understood what it would take to be successful and we knew that their tacit understanding would be critical to capture and share if the social media, community and social business disciplines were to grow. The Community Roundtable was our answer to this need.

Today, we bring together more than 150 community teams in TheCR Network and are flush with research, data and insights into how the discipline of community management is practiced across a wide range of organizations, industries and business objectives. We are grateful for the trust our members place in us to take their personal stories, aggregate and anonymize them into research and use that research to be a strong voice in the market.

Our deep understanding of the business and strategic context in which community and social approaches are utilized and our years of collective experience developing and managing online communities differentiates us.

We don’t push companies into adopting social approaches. Instead, we act as a coach: helping organizations sort through the realities of the process, including tough conversations on change management, realistic time frames for achieving results, resources (including personnel) needed to achieve those results and where to find those resources. We offer both paid and free resources to community professionals and we hope you will join us in furthering the practice of community management.

community management workshops
TheCR Team accepts a Lithy for work with a client.
TheCR Team accepts a Lithy for work with a client.
TheCR Awards 2016
TheCR Awards 2016
Sharing best practices.
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

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