By Hillary Boucher, Community Manager at The Community Roundtable.
September is a big month inside TheCR Network, and as the community manager of this fine community I have been feeling the burn! We launch a robust programming schedule for the Network every September and members took full advantage of the live, interactive sessions offered to them as part of their membership. Here are a few samplings of what was discussed:
- Undeniable Story: The Science & Intuition of Engagement (Roundtable/Skillbuilder): I considered this session the opening keynote of fall programming. Michael Margolis, CEO of Get Storied, and friend of TheCR came in to share his expertise of storytelling in business. Some folks came to learn how to better tell the story of their community and its value internally and others were focused on how to create great stories about their organization and its products and/or services to facilitate engagement in external customer facing communities. No matter the use case, Michael held us captivated and offered a number of strategies and exercises to help us become master storytellers. In the words on one community leader, “I felt like he was holding the missing puzzle piece I have been seeking for some time now :-).”
- A Tale of Community, Intranet Integration & the Pot of Gold at the End of the Rainbow (Roundtable/Case Study): One of the things our members find consistently helpful is to hear the stories of community programs that are more mature and well established. It helps give perspective and they have a chance to ask important questions to fellow practitioners (How did you gain executive support for that? What were the triggers that preceded the need for that program? How did the team restructure as a result of this initiative?). On this call we learned first hand from an EMC practitioner what it took to undergo a community and intranet integration and the ROI it brought the company.
- Introduction to The Community Performance Benchmark (Webinar): We’ve been putting the finishing touches on a new service offering. I can’t go into too much detail here, because it’s still in top secret mode, but membership has its perks and we like to make sure our members have first access. And since this new service is built upon the State of Community Management research we’ve worked on collaboratively with our members it was created with them in mind. On this webinar, Rachel shares with members and their special guests more about this new service and an offer for special member pricing.
If you want to get a full idea of what membership is like you can take a look at this extensive overview which shares our general programming opportunities and resources made available to members.
Want to access our fall programming for the benefit of your community work? Reach out and ask us about membership.
Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.