Are you interested in the emerging field of community management?
Maybe you studied psychology, politics, sociology, journalism or communications and are wondering how social media and social networking technologies are changing how organizations communicate and collaborate. Maybe you’ve had a role in social media management but are looking to make a pivot into an area of deeper engagement and value. Maybe you started your career in a different field and have discovered that your true passion lies in connecting and supporting people so they can be their best, most productive selves.
The Community Roundtable (TheCR) was founded in 2009 to help organizations navigate and take advantage of this new networked world we live in. We publish groundbreaking research and work with over 150 organizations who are transforming the way they work and interact with their customers, including CA Technologies, Steelcase, AAAS, EY, PMI and more. We are a small but mighty group of professionals that love to work hard – but also understand that to be our best selves, we need to balance work and rich personal lives.
As a community management fellow at TheCR, you will spend time learning both community management and building relationships with our clients, giving you a deep understanding of both the community manager role and the context in which community professionals work.
Are you ready to join TheCR team and become a skilled community leader? We are thrilled to announce that we are hiring two Community Management Fellows for 2019.
Fellowship positions at TheCR are an opportunity to learn and work simultaneously – they are a training role with a stipend. The Community Roundtable has hired a number of fellows over the years because it is a unique opportunity for both an individual, TheCR and TheCR’s ecosystem to benefit. Our fellowships are intended to last 12 months and give individuals a strong background and network with which to find a permanent community manager position at its conclusion.
We have two fellowship openings for 2019, each with a specific focus.
- Community Engagement & Content Fellowship
- Community Analyst Fellowship
Both roles are designed to give you a fundamental understanding of community management and give you hands-on experience of working in the industry.
- Community Operations: You’ll learn how to keep our online community running smoothly and engaged, through management and reporting activities. Our systems and approaches are fluid, giving you the opportunity to help us iterate and improve.
- Community Strategy & Theory: Not only do we run an online community of community professionals, but we also publish community management research and training. You will have access to our training and research and our team will act as mentors to help unpack what it means for the industry, for organizations, and for individual community practitioners like yourself.
- How to work collaboratively: At TheCR, we try to work the way we coach our clients to work – iteratively, collaboratively, respectfully and with constant feedback. We don’t micro-manage and we expect everyone to be an adult, giving and taking feedback from everyone on the team so that we can each be as good as the entire team. This work style is a big part of our culture and benefits those who work best when they are constantly learning.
We are a lean, fast-paced, transparent and collaborative team that has a bias for action and as little overhead as possible.
The Community Engagement & Content Fellowship will focus on:
- Engagement Tactics: The role is steeped in the day-to-day activities of facilitating our online community – TheCR Network. This includes a lot of admin, content curation & creation, and member outreach.
- Facilitation: Learn what it takes to plan, market, and lead meaningful member programs that drive value to both members and the organization
- Strategic Communications & Relationship Building: An email is never just an email and a well-worded call to action can directly impact the level of engagement you receive. And moving from communications to relationship building changes the game. You’ll learn how to communicate strategically with members through a wide variety of communication channels (written word, podcasting, video, social media, etc).
You might be our next Community Engagement & Content Fellow if you:
- A Bachelor’s degree in social sciences – sociology, communications or journalism a plus
- Love talking to people and feel comfortable keeping a conversation going
- Have experience using social networking and social media tools and are active online.
- Have experience with content creation. Bonus points if you have any of the following skills or interests: video or audio editing, graphic design or multi-media content creation
The Community Analyst Fellowship will focus on:
- Data Analysis & Research Narratives: You’ll get hands-on experience learning how to maintain and deliver high-quality research, analysis, reports, and content. This includes writing analysis and recommendations and building narratives based on research findings.
- Dashboard and Research Presentation Development: Work alongside our research team and collaborate with our delivery team to learn how to develop and build dashboards and research presentations.
- Research Presentations & Delivery: You’ve crunched the data, identified trends, and developed a narrative. You’ll learn how to deliver and present research to your audience.
You might be our next Community Analyst Fellow if you have:
- A Bachelor’s degree in social sciences – economics or sociology a plus
- Strong analytical and communication skills
- Research and report writing experience
- Excellent MSExcel skills and proficiency in PowerPoint
- Proficiency in database development and reporting tools like Tableau
For Both Roles:
- We expect you to be self-sufficient. While you will work alongside our team and be given specific challenges, we expect all team members to be responsible and accountable for their own progress and proactive about seeking solutions. We don’t micro-manage.
- You will work virtually. We meet in person as a team quarterly, but otherwise, all of our communication is done online using collaboration tools, video conferencing and the phone. If you are not comfortable learning new technologies this is not the role for you.
- You need to be available during the traditional work week. There is some flexibility, but in general, the team stays in touch M-F during business hours.
- You’ll need your own computer that is in good working order and is up-to-date, as well as a strong, reliable internet connection.
- You will get out of this fellowship what you put into it. We are looking for a team member who not only is interested in the role as we’ve described it, but someone who brings their own passion, skills, and curiosity to the team.
- There is a lot of opportunity if you choose to seize it. As a small team, we all pinch hit for each other and there are always opportunities to get involved in the work of the organization if you are interested.
Do you have what it takes? Are you excited by what we could do together? While not a requirement for the right candidate, preference will be given to people within commuting distance from Boston or Ithaca, NY.
Fill out the Fellowship Application here to apply. (Please note: emailed resumes will not be considered.)