The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Do online communities need dedicated budgets? YES!

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One of the questions we ask each year in the State of Community Management survey is whether communities have their own budget. It may not seem like a big deal – and to some community leaders, dealing with the budget process might sound unappealing. However, we consistently see correlations … [Read more...]

Do communities spend more on people or platforms?

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Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right - by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and … [Read more...]

Why don’t executives take part in community?

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Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what’s keeping executives from jumping in, even when they think community is a critical … [Read more...]

Quantify value, not vanity: The SOCM 2017 is out!

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Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year since then, we … [Read more...]

Building community in uncertain times

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  These are difficult times online. The first week of the Trump Administration, whether you are in favor of or opposed to his policies, have swamped social media and many communities with debates, discussions, and diatribes that can overwhelm any other conversation. It's a tricky time for … [Read more...]

Community management salaries are on the rise

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  Happy Community Manager Appreciation Day, everyone! We enjoy CMAD as a chance to recognize the hard work thousands of community professionals do every day. But thank yous don't pay the bills. That's why this year for CMAD, we wanted to see how salaries for community professionals were … [Read more...]

Community people make it possible – #thankitforward

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Hard to believe, but it’s Thanksgiving again. It’s a year of milestones and changes for those young and old in my life. My daughter graduated kindergarten and headed into 1st grade. Just this month, I lost one aunt to cancer at 81 while the other told me she was getting remarried at … [Read more...]

Crowdsourcing Innovation: Three Ways It Drives Value

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By Jennifer Honig, Founder, Techstra Solutions Eighteen months ago, we started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define business value as a way of supporting leaders who intrinsically knew that their crowdsourcing … [Read more...]