One of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why it should matter to them. A large part of that training covers the different tools and online social networks that make up what is loosely referred to as social media. We shared some of the best methods of educating internal staff in our post Wash-Rinse-Repeat but there is also the question of what content to share and where to start. In our Community 101 section of this website we cover the basic aspects of what this all means, it includes the following sections:
- What Is Community?
- Value of Community
- The Basics of Community Strategy
- How Does This Apply to Organizations?
- Examples Please?
- Getting Started
Please feel free to share this page with anyone who you think might benefit from a business-oriented overview. Also, definitely check out these community management tips from TheCR Network members, Richard Millington’s big list of Free Online Community Management Resources and our Slideshare page. Think we’ve missed something? Let us know.
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