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State of Community Management Monday Fact #10: Community Starts with P

August 31, 2015 By Ted McEnroe

Best in class community

By Ted McEnroe, Head of Research at The Community Roundtable. That's P as in people. Anyone with a history in community can tell you that investing in people can have a major impact on your community performance. But when you look at the data from the State of Community Management 2015 survey, … [Read more...]

State of Community Management
community management, professional development, SOCM2015

Want to get new community members off to a good start? Be human.

August 26, 2015 By Ted McEnroe

New Community Member Engagement

By Ted McEnroe, The Community Roundtable A few weeks ago, I had the chance to talk with members of TheCR Network about Best Practices in New Member Programs. It was a great, member-driven sharing of ideas and approaches to using welcome programs as an opportunity to begin getting members involved … [Read more...]

Community Management Best Practices
new members, SOCM2015, welcome programs

State of Community Management Monday Fact #9: Community playbook

August 24, 2015 By Ted McEnroe

Community Playbook How to write playbook

By Ted McEnroe, Head of Research, The Community Roundtable If you've played team sports for any period of time, you've probably had the need to learn plays - and with good reason. No matter how strong your individual skills, knowing what you and your fellow team members can and should be doing in … [Read more...]

Community Management Best Practices
playbook, SOCM2015

State of Community Management 2015 Monday Fact #7: Real rewards for community advocates

August 3, 2015 By Ted McEnroe

Community super users

By Ted McEnroe, The Community Roundtable Where's your college diploma? If you're like most people, it's hanging on an office wall, sitting in a drawer, or stuck in the back of a closet. It's nice to have, but the recognition that you graduated from the University of Western Maine or Generic … [Read more...]

Community Management Best Practices, State of Community Management
community advocacy, leadership, SOCM2015

State of Community Management Monday Fact #5: Investing in new community members pays off

July 13, 2015 By Ted McEnroe

Community Recognition Programs

By Ted McEnroe, The Community Roundtable You walk into a restaurant. There are people dining, chatting, having a good time - and there's an empty table, but there's no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it's not a … [Read more...]

Community Management Best Practices, State of Community Management
new members, SOCM2015, welcome programs

State of Community Management 2015 Monday Fact #3: Strategic Investment

June 29, 2015 By Ted McEnroe

Best Online Communities

By Ted McEnroe, The Community Roundtable As more and more organizations join the community bandwagon, what separates the best from the rest? In part, it's that the best communities are integrated into their organization's overall strategy. The State of Community Management 2015 report finds … [Read more...]

Community Management Best Practices, State of Community Management
business strategy, Community strategy, SOCM2015

The State of Community Management 2015 – What’s Next?

June 24, 2015 By Ted McEnroe

Online Community Benchmark and Trends

By Ted McEnroe, The Community Roundtable It's been a busy three weeks since we released The State of Community Management 2015. We are pleased with the reaction we've gotten to the research - already thousands of people have shared and downloaded it. (If you aren't one of them, you can fix that … [Read more...]

State of Community Management
SOCM2015, webinar

State of Community Management 2015 Monday Fact #2: Community Empowerment

June 22, 2015 By Ted McEnroe

Online Community Involvement

By Ted McEnroe, The Community Roundtable In The State of Community Management reports, we refer frequently to "Best in Class" communities. From a statistical standpoint, we are referring to the communities that scored in the top 20% overall in the State of Community Management survey (which you … [Read more...]

Community Management Best Practices, State of Community Management
Best in Class communities, member experience, SOCM2015

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