TheCR Network Use Cases

What does TheCR Network look like?

Members leverage the resources in TheCR Network in a variety of ways. Members have found the solutions all off the challenges below inside TheCR Network:

[otw_shortcode_content_toggle title="Problem solving" opened="closed"]“We had great initial adoption when we launched our online community, but return engagement is low - virtually non-existent. How can we jump start continued engagement?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Requests for information" opened="closed" ]“We are in the process of choosing a community platform are considering Vendor A and Vendor B. If you have used either tool can you share your experience from a practitioner perspective? Who would you recommend?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Seeking experience" opened="closed"]“We have a small group of community members who are creating a toxic environment in our community. They are not necessarily trolls - but  they definitely contribute to an overall unpleasant feeling. Have others dealt with negative community members? What worked?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Reusing assets" opened="closed" ]“I’m drafting community guidelines. Does anyone have examples I can look at for inspiration?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Coordination and strategy" opened="closed"]“We're interested in adding gamification elements to our community and I'd like to learn more. Is anyone interested in taking this online course together and setting a group in the TheCR Network to backchannel and support each other?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Building an argument" opened="closed" ]“Our C-suite wants to shut down the water cooler area of our employee community, but I think it’s a bad idea. I need to present an argument to support my case tomorrow afternoon. How would you make the case?"
[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Developing confidence" opened="closed"]“I need to present the progress of our community program to our executive council. Can I run through my draft with a few peers and get feedback?” [/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Discussing developments" opened="closed" ]“This year's State of Community Management suggests that 16% of community advocacy programs use a nomination process. What does this look like in practice? Can anyone share examples?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Storytelling and Narrative Building" opened="closed"]“Many people in my organization don't understand the value of community or community management. How can I advocate for our program and my role in a compelling way - that gets the attention of our executives and wider team?” [/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Introductions" opened="closed" ]“We’re rolling out an employee advocacy program. Can you introduce me to someone who has recently launched a similar program?”[/otw_shortcode_content_toggle]

[otw_shortcode_content_toggle title="Mapping knowledge and identifying gaps" opened="closed"]“We have a lot on our plate and a small community team. How do we identify where to prioritize our resources and efforts?”[/otw_shortcode_content_toggle]

Note: we drew major inspiration from the Wenger-Trayner exercise "Introduction to communities of practice" - if you haven't checked it out (and the whole book, really) it is definitely worth your time.