What does TheCR Network look like?
Members leverage the resources in TheCR Network in a variety of ways. Members have found the solutions all off the challenges below inside TheCR Network:
Problem solving
“We had great initial adoption when we launched our online community, but return engagement is low - virtually non-existent. How can we jump start continued engagement?”
Requests for information
“We are in the process of choosing a community platform are considering Vendor A and Vendor B. If you have used either tool can you share your experience from a practitioner perspective? Who would you recommend?”
Seeking experience
“We have a small group of community members who are creating a toxic environment in our community. They are not necessarily trolls - but they definitely contribute to an overall unpleasant feeling. Have others dealt with negative community members? What worked?”
Reusing assets
“I’m drafting community guidelines. Does anyone have examples I can look at for inspiration?”
Coordination and strategy
“We're interested in adding gamification elements to our community and I'd like to learn more. Is anyone interested in taking this online course together and setting a group in the TheCR Network to backchannel and support each other?”
Building an argument
“Our C-suite wants to shut down the water cooler area of our employee community, but I think it’s a bad idea. I need to present an argument to support my case tomorrow afternoon. How would you make the case?"
Developing confidence
“I need to present the progress of our community program to our executive council. Can I run through my draft with a few peers and get feedback?”
Discussing developments
“This year's State of Community Management suggests that 16% of community advocacy programs use a nomination process. What does this look like in practice? Can anyone share examples?”
Storytelling and Narrative Building
“Many people in my organization don't understand the value of community or community management. How can I advocate for our program and my role in a compelling way - that gets the attention of our executives and wider team?”
Introductions
“We’re rolling out an employee advocacy program. Can you introduce me to someone who has recently launched a similar program?”
Mapping knowledge and identifying gaps
“We have a lot on our plate and a small community team. How do we identify where to prioritize our resources and efforts?”
Note: we drew major inspiration from the Wenger-Trayner exercise "Introduction to communities of practice" - if you haven't checked it out (and the whole book, really) it is definitely worth your time.
Download a Membership Justification Letter with all the benefits to share with your boss or stakeholder.
