The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

2024

State of Community Management 2024

We’ve seen a lot of progress in online communities since 2009 and are encouraged to see community teams remain upbeat as they continually rise to new challenges. Whether it’s a platform migration or the mandate to “do more with less” in a troubling economic climate, community managers are dedicated to serving their constituents and their organizations.

We’ve distilled this year’s research down to five key findings:

  1. Community Budgets Stabilize After a Period of Growth
  2. Platform Migrations Slow as Organizations Prioritize Stability
  3. Continued Focus on Calculating and Proving Community Value
  4. Best-in-Class Communities Continue to Outperform the Average
  5. Communities Address the Challenge of Limited Resources

Combined with deep dives on all eight competencies of the Community Maturity Model™, recommendations, and practitioner case studies, the 2024 report provides trend analysis and prescriptive advice for your community program.

SOCM2024-Cover-Sq-(800 × 800 px)


Download the Report
Report Overview
CM 1
31

The State of Community Management 2024 is supported by: 

Khoros - Community Technology Summit

Khoros makes it easy to build an enterprise-class online community and scale member engagement – without the resource burden, complexity, or cost. With +20 years of experience, world-class services, and 100s of thriving communities, we help you create a community that continues to build and grow right alongside your business and customers.

The Khoros Communities solution provides powerful tools to easily design and manage your community, create more engaging member experiences, and integrate your community more fully into your digital ecosystem.

Learn more.

Verint - State of Community Management 2023

Verint® is a leader in Customer Experience (CX) Automation. Our offerings include Verint Community™, a flexible, scalable platform that has powered online communities and forums for engagement, support, self-service, collaboration, and insights for more than 20 years. Available as a SaaS or self-hosted solution, Verint Community gives organizations complete control of their online brand experience. Verint Community is a part of the Verint® Open Platform. It can be deployed standalone, integrated with, or embedded into other enterprise systems and web properties. It helps brands make their communities more engaging while increasing adoption, driving revenue, and helping brands realize AI Business Outcomes, Now™.

Learn more at www.verint.com/community

Download Past Research

socm 2023 download now

The State of Community Management 2023

The 14th annual report explores the changing landscape for online community managers, including long-term effects of the pandemic, tightening budgets, and an increased importance on remote work and collaboration.

Download the SOCM 2023

socm 2022 download now

The State of Community Management 2022

The 13th annual report explores the the new normal create in online communities post-pandemic, the continued support of executives for community-led programs, and the contributions of communties to overall organizational health.

Download the SOCM 2022

Interested in More Community Management Resources?

idea

Executive Briefings

Executive briefings for any of our research reports are always available. Contact us to learn more.

Book an Executive Briefing

community score icon

Score Your Community Program

Assess your community's maturity using the Community Maturity Model as a benchmark.

Start now.

chat-bubble

Stay Connected

Join The Network to connect with community leaders and subject matter experts.

Join now. 

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter