Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at all types of companies. The COVID-19 pandemic tipped communities from a nice-to-have to a must-have. Suddenly, the value of connecting employees and customers via an equitable and widely accessible digital network was obvious.
Based on the 2021 State of Community Management research, Foundations of Community Success was produced by The Community Roundtable and made possible with support from Higher Logic.
Foundations of Community Success features:
New, unpublished research on customer communities from the 2021 State of Community Management report.
Case studies highlighting innovative community work.
Best practices and tips for creating online community success at your organization.