This year, we explored three key themes based on market trends:
- Are communities acting as change agents in organizations?
- Can community programs create transformational value?
- How is the role of community management evolving?
We found remarkable results, but it's the troubling disconnects that we uncovered that are limiting how impactful communities could be. Together, these trends capture what we see anecdotally in the community space: a lot of success, yet even more potential.
Watch Rachel Happe and TheCR Research team explore the 2018 research on this one-hour webinar archive.
View The State of Community Management 2018 Webinar Archive
This webinar is made possible through the support of Higher Logic.
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected. Our goal is to help your organization with deeper engagement and meaningful interactions for your customers.