The 10th Annual State of Community Management is here!
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Leadership and management are evolving in fundamental ways, driven by changing access to information brought on by technology. Information and people can no longer be controlled through centralized governance structures and, at the same time, are more susceptible to being controlled through their relationships, cultures, and influences.
That shift has been disorienting to both those in leadership and management roles and to individuals, as we collectively work to understand this enormous shift in how power is exerted. Communities are now seen as critical governance approaches to transform organizations and culture.
Communities Ascend: Growing Success, Growing Risks explores these key findings:
- Communities Propel Engagement
- Communities Transform Organizations
- Community Leadership is Unevenly Distributed
Why is the State of Community Management Research Important?
Download the State of Community Management 2019 report:
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The State of Community Management report is made possible through the support of our 2019 research partners.
Since 2008, Grazitti Interactive has been revolutionizing the way customers interact with business communities. Leveraging powerful platforms, such as Lithium and Salesforce, Grazitti has been driving brand loyalty and trust. The company’s end-to-end services include building, integrating, customizing, and migrating communities.
Reliability, and innovation are the Grazitti’s forte. Several Fortune 500 companies rely on Grazitti to attain their organizational goals. The company’s flagship product, SearchUnify, has been developed with communities in mind and installed on some of the most vibrant business communities. SearchUnify eases content discovery, provides deep insights for decision making, and enables highly personalized experiences.
Speak to Grazitti, if self-service and customer satisfaction are on your mind.
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use
Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected. Our goal is to help your organization with deeper engagement and meaningful interactions for your customers.
Learn more: https://www.higherlogic.com
Khoros offers one platform for staying all-ways connected to your customers. Within that platform is our Community solution: use Khoros Community to elevate engagement and inspire trust by giving your customers a place to share their thoughts and voice their opinions.
The Khoros Community solution is different because it showcases your unique brand experience. Only Khoros offers the expertise and best practices in enterprise scale to ensure your community is as unique and vibrant as your brand and the customers who advocate for it.
Learn more: https://khoros.com
Yammer is a secure enterprise social network internal
that enables people to connect and engage. Employees can share knowledge, interest, and ideas from any device. Employees can build online communities and connect with leaders.
Yammer is part of the Office 365 platform and benefits from integration apps and services, as well as control, security and compliance offered through the Office Trust Center. Companies want to enable a tool to help employees work together, while users want a tool that’s easy to use. Yammer provides both, which is why Air France, Goodyear, MARS and Virgin Trains use Yammer.
Learn more: https://products.office.com/en-us/yammer/yammer-overview
Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets
to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with
the enterprise systems and apps your business relies on.
Learn more: igloosoftware.com
More than ever, consumers want a voice within a community of others who all share a common interest and purpose. Vanilla Forums enterprise cloud-based community software is used by top brands around the world to help them to better engage customers, drive loyalty, empower advocates and reduce support costs.
Learn more: https://vanillaforums.com
Telligent, A Verint Company, gives organizations 100% control of their online brand experience with Intelligent Self-Service solutions that drive real business results. We’re the world’s
most flexible platform for powering innovative online communities and forums for engagement, support, web self-service and insights available as On-Premises or Cloud.
Learn more: www.telligent.com.
HealthDoers is a comprehensive network with an online community platform for health and healthcare organizations working toward the goals of better health, better care, and lower costs. With a network of over 5,000 professionals representing more than 1,900 organizations, our platform helps teams collaborate, engage and share information about their projects.
Access Previous State of Community Management Reports
The State of Community Management Toolkit includes downloads of all eight years of the SOCM research, as well as additional related models and content for $99.
