The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

State of Community Management 2023

Our annual research reports trends, best practices, and benchmarks across the online community management industry.

The report is a critical information source for global community builders, change management professionals, and digital workplace leaders, who use it to support their business cases and inform their annual strategic planning.

The 14th annual report explores the changing landscape for online community managers, including long-term effects of the panedmic, tightening budgets, and an increased importance on remote work and collaboration.

State of Community Management 2023

The State of Community Management 2023 is supported by: 

Khoros - State of Community Management 2023

Khoros Communities provide a centralized destination where customers and brands connect, self-serve, collaborate, and learn in a governed way.

Khoros has led the brand community market for over 20 years, with more Fortune 100 success stories than any other provider. Through our unrivaled technology and community expertise, we deliver better business outcomes by focusing on providing an unmatched experience for the people who make communities work: members, managers, and developers.

For more information, visit:

https://khoros.com/platform/communities

italent digital logo

Founded in 2005, iTalent Digital is one of Khoros’s most established and capable global technology partners. iTalent’s Community Management Center of Excellence and our ISO ISO27001-certified and SOC2-compliant Engineering and Quality Assurance Center of Excellence, both undergirded by deep systems integrations and customer support expertise, deliver the highest quality outcomes for our joint customers. iTalent’s innovative work on the Khoros platform has earned us more than 20 industry awards.

Learn more: https://www.italentdigital.com

Verint - State of Community Management 2023

Verint Community is the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent-to-agent collaboration, and insights (available Cloud or On Premises). With Verint Community, organizations have 100% control of their online brand experience. As part of the Digital-First Engagement solutions within the Verint Customer Engagement Platform, Verint Community can be deployed standalone, integrated with or embedded into other enterprise systems and web properties to make them more socially engaging, increase adoption and deliver high-impact experiences.

Learn more: https://www.verint.com

Vanilla Higher Logic logo

Higher Logic Vanilla exists to connect B2B and B2C brands to your customers through people, knowledge and ideas. At Higher Logic, our community platforms serve over 3,000 customers, representing over 350,000 online communities and 200+ million users – we have been leaders for 15 years on helping connect you to your customers.

Learn more: https://www.vanilla.higherlogic.com

Archived Webinar

The State of Community Management 2023

Click to access the recording. 

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter