Customer Communities Elevate the Customer Experience

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments:

1.  Average External Communities
2.  Advanced External Communities; those with measurable strategies

This eBook considers the influence of customer communities in three areas:

• Generative value of communities
•  Impact of operational investments
• Brand value of empowered customers

The complete report can be found at: https://the.cr/socm2020