This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments:
1. Average External Communities
2. Advanced External Communities; those with measurable strategies
This eBook considers the influence of customer communities in three areas:
• Generative value of communities
• Impact of operational investments
• Brand value of empowered customers
The complete report can be found at: https://the.cr/socm2020
Inside the eBook:
Download the eBook:
After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022.
