![SOCM2020_eBook_Elevate-Cover SOCM2020_eBook_Elevate-Cover](https://communityroundtable.com/wp-content/uploads/2020/11/SOCM2020_eBook_Elevate-Cover.png)
This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments:
1. Average External Communities
2. Advanced External Communities; those with measurable strategies
This eBook considers the influence of customer communities in three areas:
• Generative value of communities
• Impact of operational investments
• Brand value of empowered customers
The complete report can be found at: https://the.cr/socm2020
Inside the eBook:
![SOCM2020_eBook_Elevate_TitleSample SOCM2020_eBook_Elevate_TitleSample](https://communityroundtable.com/wp-content/uploads/2020/11/SOCM2020_eBook_Elevate_TitleSample.png)
![SOCM2020_eBook_Elevate_CaseStudySample SOCM2020_eBook_Elevate_CaseStudySample](https://communityroundtable.com/wp-content/uploads/2020/11/SOCM2020_eBook_Elevate_CaseStudySample-300x168.png)
![SOCM2020_eBook_Elevate_PageSample SOCM2020_eBook_Elevate_PageSample](https://communityroundtable.com/wp-content/uploads/2020/11/SOCM2020_eBook_Elevate_PageSample-300x167.png)