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Customer Communities Elevate the Customer Experience

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Download the eBook

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments:

1.  Average External Communities
2.  Advanced External Communities; those with measurable strategies

This eBook considers the influence of customer communities in three areas:

• Generative value of communities
•  Impact of operational investments
• Brand value of empowered customers

The complete report can be found at: https://the.cr/socm2020

Inside the eBook:

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Download the eBook:

Community Case Studies for Every CMGR

Professional Communities Unleash Potential

Professional Communities Unleash Potential

SOCM2020_eBook_Elevate-Cover

Customer Communities Elevate the Customer Experience

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Mature Communities Power the Customer Experience

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