The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

Session Descriptions

KEYNOTE - RICHARD MILLINGON, AUTHOR AND FOUNDER, FEVERBEE
CTS-2023-RichMillington

Audience preferences have changed. Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.

In this talk, FeverBee’s Richard Millington will explain the key drivers of the new era, what you need to change to thrive in this new era and why it is a tremendous opportunity to emerge from the shadows, deliver better support to our members, and demonstrate amazing value to our organisations.

This session will cover:

  • What makes the ‘Community Everywhere’ era unique from what came before
  • Four strategic approaches you can take to thrive in this era.
  • Framework to select the right approach for your organization.
  • The best examples of the ‘Community Everywhere’ today.
  • How to measure success in the Community Everywhere era.
  • How to manage internal change in the Community Everywhere Era.

About Richard Millington

Richard Millington has spent the past decade helping 250+ companies develop some of the world’s largest online communities. Richard is the founder of FeverBee, an international community consultancy, and the author of Buzzing Communities. Richard’s clients have included Google, Facebook, Oracle, Wikipedia, EMC, Greenpeace, and many more. Prior to FeverBee, Richard interned with Seth Godin in New York.

CTS_2023_AI

Community & AI: What You Need to Know Now

We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it’s unclear how to even start with AI. So, we decided to bring in some experts.

Hans Scharler is a MathWorks Community Strategy Leader and Chen Lin is a MathWorks Product Manager for MATLAB Central and they'll share a  straight-forward look at the intersection of community and

CTS-2023-CaseStudy-JazzPharma (1)

How a Team of One Used a Migration to Decentralize Site Ownership

When Jazz Pharmaceuticals decided to migrate their community, Digital Communications Lead Alyza Land saw an opportunity to empower content owners with a decentralized governance model using a unique multi-phase approach.

CTS-2023-Demo-SocialEdge

Bye Bye Keyword Search: An Integrated AI Solution for Your Community

It’s the end of search as we know it. Our conversational AI integration will get your community the support it needs when it needs it – no matter which platform you’re on.

CTS-2023-Demo-Khoros

Optimize Your Community Strategy: Unleash the Power of the Next-Generation Community

Discover the transformative potential of the next generation of Khoros Communities, empowering you to spend more time on community strategy. Leverage streamlined moderation, drag-and-drop design, AI-powered tools, and elevated insights.

CTS-2023-Demo-iTalent

Bi-directional content syndication with SmartConX

iTalent Digital demonstrates how the world's leading brands deliver valuable content into and between communities, in any language, wherever the user chooses to be (even if outside the community).

CTS-2023-Demo-Verint

Create Engaging CX with Verint Community

Learn how simple it is to create engaging Self-Service and CX with Verint Community in minutes! See how customers use pre-built applications, 150+ widgets and flexible UI to delight their customers. No developers required but always welcome.

CTS-2023-CaseStudy-verint

Untapping User-Centric Engagement in a Support Community

Uncover the fundamental strategies driving our support community's remarkable growth, forging a thriving, and deeply engaged environment. Combining functionality with content, we’re able to create better and more personalized experiences.

CTS-2023-CaseStudy-italentaarp

How AARP Has Integrated Their Community with Spotify

A not so common integration use-case; We will discuss how AARP is using Spotify to power community engagement beyond Q&A.

CTS-2023-CaseStudy-khoros

Driving better engagement: How PTC created an express lane for customer support

When faced with increased support cases across specialties and time zones, PTC utilized Khoros to help with their internal process to streamline PTC employee participation routing topics to the appropriate SMEs and increase customer engagement.

CTS-2023-RichMillington

Audience preferences have changed.

Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.

Back to the Community Technology Summit

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter