The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Monday, October 24, 2022.
This event is designed for community professionals working with all types of online communities - including customer or partner communities focused on support, product innovation, and marketing/brand awareness, and employee communities focused on innovation, collaboration, and communication.
AGENDA
The Community Technology Summit will feature interactive panels, demos, case studies, and practical sessions on evaluating and selecting community solutions, as well as migration best practices from leading community technology providers including Higher Logic, Verint, Igloo, and Common Room.
There will be ample time to network with fellow attendees and interact with the solutions organizations one on one.
Join us for breakfast, lunch, and an open-bar cocktail hour to network with peers and partners alike.
KEYNOTE
Author: Trustworthy & Content Strategy at Work.
Coming Together With Trust
Trust is the foundation of engaged, productive communities. It inspires confidence and empowers participation—but increasingly, cynicism undermines confidence. It erodes trust in information and institutions.
To regain trust, we talk about empathy, transparency, and authenticity. But how do we get beyond those buzzwords—and what is the responsibility and opportunity for your organization to lead the way?
The secret is how we empower our customers: when we give more control to people, they put more trust in us.
Examining what works among brands of all stripes and sizes, author and content strategy consultant Margot Bloomstein will share examples from software, retail, publishing, government, and other industries to detail what you can do to meet new challenges in information consumption.
Learn how voice, volume, and vulnerability can help your community regain trust and lead people from cynicism toward something far more productive: confident action.
TECHNOLOGY DEMOS
Igloo Software
Igloo Software
Stakeholder Engagement
This session dives into communication, collaboration, knowledge management, and engagement challenges and opportunities for both internal and external audiences. Join us as we discuss how engaging digital experiences for different stakeholders can drive employee productivity and customer retention.
#demo #employeecommunity #customercommunity
Social Edge Consulting
Social Edge Consulting
Your Homepage Needs an Upgrade
Looking to improve engagement in your community without breaking the bank? A compelling homepage refresh can boost your employee and customer interaction—no custom development required!
#demo #employeecommunity #customercommunity #integrationpartner
Appspace
Workplace Experience: The Future of Employee Engagement
When the workplace is everywhere, the experience is everything. See how the Appspaceplatform is driving the future of employee engagement, with the twin turbochargers of communications and workplace management.
#demo #employeecommunity
Verint
Verint Community for a Digital-First World
Hear from Ramzi Banna at Verint on how to better empower and keep customers, partners and employees engaged with a flexible, customizable community integrated with self-service and engagement tools. Call deflection, deeper engagement, better insights, and rapid content creation are just some of the benefits customers experience with Verint Community.
#demo #customercommunity
Common Room
Using Community Intelligence to Surface Insights, Take Action, and Build Thriving Communities
See Common Room in action—from enabling you to quickly identify champions, build community programs, connect with members at scale, and triage product issues to growing your customer base with context-rich insights and CRM integrations.
#demo #customercommunity
inSided
A Look at InSided's Community Platform
inSided, focused entirely on B2B SaaS organizations, gives your customers a single place to view customer education resources, deliver product feedback, share best practices, and support each other. Having all this in one place, you can easily identify brand advocates, encourage users on their advocacy journey, and even link product feedback to ARR.
#demo #customercommunity
Unlock the Power of Your Community With Hivebrite
Discover how Hivebrite can help you unlock the power of your community: Strengthen engagement with best-in-class features
Harness data to understand and enhance participation
Empower group leaders to manage sub-communities
#demo #customercommunity
Connecting the Digital Experience
Successful communities require integrations with other platforms and applications. Learn how some of the biggest brands deliver a seamless user experience using SmartConX's innovative technology.
#demo #integrations
Solving Your Community Pain Points with Higher Logic
No matter the type of community you have focused on, there are issues and pain points that all of us face in one way or another. See how our Higher Logic platforms help you move from frustration into action with our communities purpose-built for the customer experience.
#demo #customercommunity
Khoros
Create Customers for Life with Khoros Community
The Khoros Community platform empowers you to create customers for life. From building metrics that matter to providing cost-saving solutions, our Community will improve your business outcomes. Learn how you can create customers for life with Khoros!
#demo #customercommunity
COMMUNITY CASE STUDIES
Leidos
Piloting the Plane. The Critical Role of Community Managers in Taking Off, Course Correcting, and Landing.
With a digital workplace supporting over 40,000 global employees, the need for innovation is constant. Hear how the Leidos digital workplace has evolved from inception to their latest strategic initiative
#casestudy #employeecommunity
Common Room
How We Created our First Community Advocacy Board using Common Room Intelligence
We often hear about mature communities and their distributed, in-depth Champions programs. But like all things, they started somewhere—often with a small group of passionate community members and product users. Identifying, communicating with, and managing that initial group takes a lot of time and manual work. Common Room makes it easy, and we’ll show you how.
#casestudy #customercommunity
Community – More than just a forum
Learn how Higher Logic allowed my association to move from a single event to an experience with lasting impact. See how Vanilla is allowing our content to become more than just a 1-time use product and drive engagement as well as thought leadership for our members.
#demo #customercommunity #associations
inSided
How Unqork Creates a Unified Customer Experience with Community
Unqork uses inSided’s community to create a unified customer experience. The UnqorkCommunity Hub plays a role in every step of the customer journey, from generating interest with prospects, to helping with onboarding, giving customers a space to share best practices, and ultimately building brand advocates.
#casestudy #customercommunity
Nordic Consulting
Amplifying Culture Through Community
Learn how healthcare consulting firm Nordic is harnessing the power of its digital HQ to build community and strengthen its corporate culture through times of global growth and change.
#casestudy #employeecommunity
Hivebrite
Building Community for Rural Entrepreneurs
Rural entrepreneurs in Colorado are transforming small towns into growing rural hubs by building an exciting community, Startup Colorado, that amplifies belonging and opportunities across their state. Discover how Startup Colorado harnesses the power of community with Hivebrite for their entrepreneurs — whether they live in a 60-person town or a 60,000-person city.
#casestudy #customercommunity
Newark Electronics
Building a Best-in-Class Community at Scale
Learn how AVNET’s Element14 Community for customers and suppliers makes a world of difference. With a beautiful UI, online education, hands-on activities, design challenges, and more, Element14 is best-in-class at scale.
#casestudy #customercommunity
Zapier
Community on the Move Zapier
Looking to move to a new platform? Learn how Zapier’s iterative use-case-centered approach helped them achieve stakeholder buy-in for their internal community migration project.
#casestudy #employeecommunity #integrations
How SmartConX enabled a global tech giant to connect the digital experience for millions of users
See how iTalents - SmartConX enabled a global tech giant to connect the digital experience for millions of users. Dramatically increasing user engagement, 50,000+ support tickets avoided, increase in cross-sales
#casestudy
COMMUNITY PANELS
More details coming soon!
SPEAKERS
Margot Bloomstein,
Author: Trustworthy & Content Strategy at Work.
Margot Bloomstein is the author of Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap (2021) and Content Strategy at Work (2012). She is the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston, through which she creates brand-appropriate user experiences to help retailers, universities, and other organizations engage their target audiences and project key messages with consistency and clarity.
Rebecca Marshburn, Common Room
: Rebecca Marshburn is Head of Community at Common Room, co-host of the Serverless Chats podcast, and believer in poetry. Rebecca has worked in various community capacities since 2012—from running content for a local community nonprofit in New Orleans and studying the power of communal spaces to leading the AWS Serverless Heroes and Community Builders programs and launching and running Common Room’s Uncommon community, a healthy and fun space where more than 1000 community and DevRel builders share expertise and collectively elevate the community function.
Heather Wendt, Higher Logic
Heather Wendt has spent the past 4.5 years building and growing communities. She was honored to be recognized as one of 25 Engagement Expert by Higher Logic in 2021 for her work in raising engagement in her association by over 1,800% in less than 2 years. She has a passion for strengthening engagement, integrating community into all aspects of an organization, and providing a space for both peer to peer and company to customer relationship building. This passion has led her to become Community Manager at Gain Grow Retain, the largest Customer Success leadership network for Higher Logic, where she focuses on growing a strong community of practice for Customer Success professionals across the globe.
Jon Allen, Verint
Jon Allen has over 25 years of international experience working with technologies that bring people and companies together to collaborate, solve problems and improve business results. He helps customers and partners leverage online communities and web self-service to enhance customer service, build brand loyalty through deeper engagement, drive innovation, boost employee productivity and increase profitability.
Dori Gray,
Social Edge Consulting
Dori is a Senior Community Manager at Social Edge.
Brad Rooke, Igloo Software
Brad Rooke, CPP, is a board-Certified Protection Professional with 25 years in the Security industry in roles ranging from front-line operations to Security Consulting and Software Implementations. Most recently, Brad has worked as a Sr. Solutions Consultant with Igloo's Customer Experience team, where he enjoys working with Igloo's customers, growing and evolving their digital workplaces, chatting about data, and anything else that leads to greater digital adoption and transformation.
Fred Walters, iTalent
Fred has 25+ years of experience in high-tech with 15 years of that focused in Community. His diverse history includes senior level positions at Apple, Sun Microsystems, Cisco and launch startup companies including early development of iTalent Digital solutions. His mission has been delivering compelling innovation in the Community space for over 15 years, including leading the creation of iTalent’s Hyderabad Development Center that supports Community development, integration, QA and ongoing support.
Elise Dunham, Zapier
Elise Dunham is a Knowledge Manager at Zapier.
Morgan Wood, Hivebrite
Morgan Wood is Head of Community at Hivebrite.
Brandy Glennie, iTalent
Brandy has is a strong Social knowledge, communication, and organization professional, skilled in community management, program management, project management, the Khoros platform, customer service, Microsoft suite, Jira & Azure Dev Ops.
Dianne Kibbey,
Newark Electronics
Dianne is a senior eCommerce and marketing professional with extensive experience leading global teams and developinglaunching new online sites, digital marketing programs and social media. She has over 15 years of experience leading industry recognized innovation and launch strategies for ebusiness, online communities (internal and external), unique content marketing programs and social media strategy. A strong leader, Dianne is recognized for building highly effective and diverse technical development and business teams with ability to speak both business and tech to ensure maximum benefit.
Dawn Hancock,
Nordic Consulting
Dawn Hancock is Senior Director, Internal Communications & Knowledge Management, Strategic Initiatives at Nordic Consulting.
Tammy Triplett, Leidos
Tammy has been with Leidos for nearly 30 years and is based in Reston, Virginia however she calls Florida’s gulf coast home. She is currently part of the Internal Communications team and has held a variety of roles during her tenure at Leidos. For the last 11 plus years, she has acted as the company’s Digital Workplace Manager, partnering closely with their IT team. Her responsibilities are vast from developing the high-level strategy to executing transactional items for the business. Specifically, she enables more than 500-page administrators to be the community managers for their areas of Prism. Outside of work, Tammy loves to travel. Recent years have found her taking cruises and travelling to places like Canada, Mexico, the Mediterranean, Alaska and many Caribbean islands.
Daniel Bush, Hivebrite
Daniel is a Strategic Account Executive at Hivebrite.
Kyle Pitocchelli, Common Room
Kyle Pitocchelli is Head of Education at Common Room.
Pete Stratigakis, Igloo Software
Pete Stratigakis is an Enterprise Account Executive at Igloo.
Ramzi Banna, Verint
Ramzi Banna is Solution Principal at Verint.
Claire Fletcher, Splendid Consulting
Claire Fletcher is a Digital Workplace Consultant at Splendid Consulting..
Gary Lungarini, Social Edge Consulting
Gary Lungarini is a Social Business Strategist at Social Edge Consulting.
Andrew Carter,inSided
Andrew Carter is a Mid-Market AE at inSided by Gainsight.
David Fletcher, Appspace
David Fletcher is Vice President, Strategic Sales at Appspace.
Wayne Kurtzman, IDC
Wayne Kurtzman, Research Vice President, Communities and Collaboration, is a frequently quoted source on the future of enterprise communities, collaboration and both the customer and employee experience. He is responsible for the IDC Communities, Collaboration and Social practice.
Prior to joining IDC, Wayne led emerging technology programs for global companies, leveraging community, collaboration, and social media to drive employee and customer experience, new efficiencies, and new revenue streams. He has developed global community, social, and analytics practices as well as award-winning knowledge management and advocacy programs. Wayne is a recurrent collaborator with the IDC Future of Work and Future of Customer Experience practices.
Sam Larsen, Khoros
Sam Larsen is a Sales Engineer at Khoros.
Larry Imgrund, Khoros
Larry Imgrund is a Product Manager at Khoros.
REGISTER
The Community Technology Summit is open to all online community management professionals, and their teams, stakeholders, and partners.
Registration includes all day-of activities, lunch, breaks, and the cocktail hour. Yes, there is unlimited coffee.
Members of TheCR Network and their teams can attend the Customer Community Summit for free, as a benefit of membership. Members, please register here.
Registration for non-members is $199/per person. Non-members, please register here.
Registration is limited and will sell out.
PARTNERS
Meet technology experts from leading organizations including platform providers, software integrators, and consultants.
