Nothing makes us happier than when others find value in our work.
We are honored to have our work included in many books and articles. We also love seeing examples of how different organizations have applied the Community Maturity Model, or other parts of our industry-leading community research into their work.
Have you used the Community Maturity Model, or other parts of our research in your work? We'd love to see it and feature it here. Let us know!
Books
Articles
2017
Calculating the ROI of Customer Engagement
What We Know About Making Enterprise Social Networks ...
Enterprise Irregulars
The 2017 State of Community Management Report Released
Stuart McIntyre
2016
Analytics and the elusive customer of one
Diginomica
More Evidence Online Community is Central to the Future of Work
Enterprise Irregulars
2017 Forecasts for Community Management
Vanilla Forums
Online Community Influencer Index - B2B News Network
B2B News Network
Community is a key component of member value
Online Community Results
2015
Community of Practice Progress Review
Michelle Ockers
2013
Community Management: What Can a Community Manager Do For You
Associations Now
Community Managers: Salaries, Skill-Sets, and Experience Levels
Marketing Profs
2012
2011
Videos
The Quantified Community
IBM Conversations with Industry Innovators
The Networked Organization, Organizing for Complexity and Emergence
Rachel Happe of the Community Roundtable talks with Sitrion CEO Daniel Kraft
Driving the Engagement & Adoption
The Business of Community
Building the Business Case to Defend and Grow Your Program
Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework
Becoming a Community Ninja: 5 Secrets of Community Black Ops
Q+A with Rachel Happe: Working Out Loud
