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In The Media

Nothing makes us happier than when others find value in our work.

We are honored to have our work included in many books and articles. We also love seeing examples of how different organizations have applied the Community Maturity Model, or other parts of our industry-leading community research into their work.

Have you used the Community Maturity Model, or other parts of our research in your work? We'd love to see it and feature it here. Let us know!

Books

Developing B2B Social Communities: Keys to Growth, Innovation, and Customer Loyalty
The New Social Learning
Get Bold: Using Social Media to Create a New Type of Social Business
The Engaged Leader: A Strategy for Your Digital Transformation
Social Collaboration For Dummies
Social Business By Design: Transformative Social Media Strategies for the Connected Company

Articles

2017

What the Jive Acquisition Means for the Community Industry

CMSWire

Calculating the ROI of Customer Engagement

Harvard Business Review

Enterprise Collaboration Platforms and the Elephants in the Room

CMSWire

What Can Community Managers Learn From Game Designers?

Forbes

What We Know About Making Enterprise Social Networks ...

Enterprise Irregulars

What's Your Community Manager Done For You Lately? More Than You Think

CMSWire

Building a Community Playbook Part 1: What is it?

AAAS

The 2017 State of Community Management Report Released

Stuart McIntyre

Community Breaks Through to New Levels of Effectiveness

2016

Analytics and the elusive customer of one

Diginomica

How online communities are faring in 2016

ZDNet

More Evidence Online Community is Central to the Future of Work

Enterprise Irregulars

Share Community Management Beyond Marketing For Maximum Impact: Why Post-Digital Marketers Must Orchestrate, Not Own, Their Communities

Forrester Research

2017 Forecasts for Community Management

Vanilla Forums

HubSpot Inbound 2016: A tech conference disguised as a sales & marketing one

Online Community Influencer Index - B2B News Network

B2B News Network

Community is a key component of member value

Online Community Results

Scale Your Marketing With Hand-to-Hand Trust Building, with Buyers and Beyond

Share Your Views on the State of Community Management

CMS Wire

Four tips for growing your customer community diginomica

diginomica

How to Measure Your Community's Health: Retention, Diversity, Maturity

CMX Hub

Community Managers: Prove Your Community's Value

CMSWire

2015

What can enterprise communities learn from Reddit's meltdowns?

Diginomica

Keeping Social, Digital Communities Healthy

Forbes

Don't Let Your Community Manager Go It Alone

Associations Now

How to Maximize the Value of Your Online Community

CMSWire

Community Capability Model for Data-Intensive Research

UKOLN

Online communities learn new practices, report higher ROI

ZDNet

Community of Practice Progress Review

Michelle Ockers

The State of the State of Community Management Report

CMSWire

Community Management: Impacting Organizational Change

CMSWire

2014

Why Are Employees Resistant to Using Internal Networks?

Entrepreneur 

Executive Involvement Aids Successful Online Communities

CMSWire

Redefining Management in the Digital Age

The Boston Globe

Give Thanks (Or a Bonus?) to Your Community Manager Today

CMSWire

Online Communities Reap Benefits From Volunteer, Executive Leadership

Associations Now

Measuring Community Success: More Than Just ROI

CMSWire

2013

The Holy Grail of Engagement and Why Communities Matter

CMSWire

Community Management: What Can a Community Manager Do For You

Associations Now

Community Managers: Salaries, Skill-Sets, and Experience Levels

Marketing Profs

Today's Community Manager Skills: Savvy in Engagement

Enterprise Irregulars

2012

Social Employees: The Driving Force Behind Social Business Success

CMSWire

To Socialize Organizations, Socialize the Executives

CMSWire

Building Communities to Promote Collaboration

CMSWire

2011

People are the Weakest Link in Enterprise 2.0

CMSWire

Social Business Success in 2012: Simplicity is the Key

CMSWire

Videos

The Quantified Community

IBM Conversations with Industry Innovators

The Networked Organization, Organizing for Complexity and Emergence

Rachel Happe of the Community Roundtable talks with Sitrion CEO Daniel Kraft

Driving the Engagement & Adoption

The Business of Community

Building the Business Case to Defend and Grow Your Program

Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework

Becoming a Community Ninja: 5 Secrets of Community Black Ops

Q+A with Rachel Happe: Working Out Loud

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