By Shannon Abram, Relationship Manager at The Community Roundtable.
This week we got to share some very exciting news – starting in October we’ll be taking over hosting duties for the popular #ESNchat from friend and community professional Jeff Ross. We are thrilled to be able to continue Jeff’s great work with ESN practitioners and are looking for input on upcoming topics. (Missed the news? View both our announcement and Jeff’s.)
Next week will be another big one at TheCR when we unveil our newest service – I can’t say much today, but watch for more info in our next newsletter on Tuesday to learn more! (Want to receive TheCR newsletter? Sign up here.)
Our favorite news and articles from around the web this week:
Infographic: Drive Success with Basic Executive Coaching – According to the State of Community Management 2014 report from The Community Roundtable, members are more engaged in communities with executive participation. In fact, communities with executive participation see 42% of members actively participate, while those without executive participation see only 37% active.
BIF10: Love as a Platform – Going to BIF10 was a treat for me. My life is full of demands – running a business, mothering a small child and attempting to keep dinner on the table can get in the way of investing in myself… yet it is mentally draining and I recognized that I had to feed myself in order to keep feeding others. BIF, I hoped, would be some sorely needed brain candy and it did not disappoint.
TheCR Network Sneak Peek: September 2014 Wrap-Up – September is a big month inside TheCR Network and as the community manager of this fine community I have been feeling the burn! We launch a robust programming schedule for the Network every September and members took full advantage of the live, interactive sessions offered to them as part of their membership. Here are a few samplings of what was discussed…
Rising to the Human Challenge – All business has a human side. Part of it is the obvious one – human resources. Part of it is the fundamental one – customers. Part of it is what makes work satisfying rather than draining – acting like a human being.The human side of business isn’t easy. It can be difficult to get right and is sometimes emotionally gruelling. But those difficulties are a challenge that we have to rise to, and sometimes they’re what makes the human side worthwhile.
Do You Know Who Owns Analytics at Your Company? – At a corporate level, who has ultimate responsibility for analytics within your organization? The answers I most often get are “Nobody” or “I don’t know.” When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. That isn’t good. How can analytics become a strategic, core component of an organization if there is no clear owner and leader for analytics at the corporate level?
How Sephora Discovered That Lurkers Are Also Its “Superfans”– That tech support or beauty advice web community you visit? There’s a marketing team behind it looking for big insights.
The Left Brain and Right Brain of Social Media Management – At Head Of Lettuce Media, people usually notice right off the bat that we are quite like an episode of Perfect Strangers, as a right brain and a left brain working together. But it is what makes us as a team work so well, we are good at what we do in our own fields of social media.
New Community and Social Media Jobs:
- Social Media Community Manager – Creative Circle – Boston, MA
- Community Manager – Favor – Boston, MA
- Community Manager – CustomMade – Cambridge, MA
- Community Manager – Massdrop – San Francisco, CA
- Community Manager – Needle – Bluffdale, UT
- Community Manager – Hotlist – New York, NY
- Social Community Manager – First Tech Credit Union – Portland, OR
- Community Support – – United States
- Online Community Manager – DDC Advocacy – Washington, DC
- Online Community Manager – American Sportfishing Association – Alexandria, VA
- Manager Community – Sanofi – Bridgewater, NJ
- Communication Specialist II – KCP&L – Kansas City, MO
- Manager, Public Relations and Social Media – Futurpreneur Canada – Toronto, ON
- Community Manager – Desire2Learn Incorporated – Kitchener, ON
- Social Media Community Manager – Intern – Literally – Toronto, ON
- Communications Manager – Sega of America, Inc. & Relic Entertainment – Vancouver, BC
- Community Manager – 3 Degrees Creative Resourcing Inc – Toronto, ON
- Community Manager (Co-op) – RBC – Toronto, ON
- Content & Social Community Manager – WorldPay – Londo
- Social Media and Community Manager – Lebara Group – Londo
- Community Manager, Oxford Global Languages – Oxford University Press – Oxford
- Global Community and Pro Liaisons Manager – Gamesys – London
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