Community Technology Summit

The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience took place at Convene Boston on Wednesday, October 4, 2023.

This event is designed for community professionals working with all types of online communities - including customer or partner communities focused on support, product innovation, and marketing/brand awareness, and employee communities focused on innovation, collaboration, and communication.

AGENDA

PARTNERS

SPEAKERS

Attendees Say:

"I quite enjoyed the event. It's a smaller group with allows for good discussions. And the calibre of attendee is quite high. So high signal to noise."

Rich Millington, Feverbee

"+1 on this! It was actually my first in-person conference since 2020 and even with my fun allergies 🙃 it was great "

Trish Fontanilla, Trish of the Trade

"I enjoyed it, too! TheCR is awesome for connections and getting me to talk to colleagues. Good topics and I always walk away energized."

Becky Scott, JumpCloud

"It's a good time! Perfect size for chatting with new connections. TheCR events are a bit less formal so you can really jump into any conversation or session. Doesn't have that intimidation or rushed factor."

Jillian Bejtlich, Calendly

Why Attend?

**Connect with the best, fast.**

In just one day you can meet with leading community vendors, hear from experts in community technology, and meet peers eager to learn and share.

From peer case studies to deep dives on AI and Community Everywhere to extend networking sessions you'll walk away inspired and energized.

Community technology doesn't have to be overwhemling.

Launching, migrating, and managing online communities without tech expertise can lead to expensive and time-consuming mistakes. Learn from solutions providers and online community professionals who have been in your shoes.

It's unlike other community events.

The Community Technology Summit is different, by design. The number of sponsors and participants is limited to ensure meaningful connections and productive conversations.

Breakfast, lunch, unlimited snacks and beverages, and an open bar cocktail party ensure you can move through the day thinking about one thing - community.

WHO ATTENDS THE COMMUNITY TECHNOLOGY SUMMIT?

The Community Technology Summit is designed for anyone interested in building and managing effective online communities. Attendee work with all types of online communities from employee collaboration centers to customer experience hubs, alumni associations and chapter organizations, global brand communities and local non-profit groups. Everyone concerned

Past attendee titles include:

Account Director Director, Community & Content Solutions Product Owner Application Consultant Director, Community Relations and Strategy Program Manager, Virtual Communities Associate Director, Knowledge Management CoE Director, Digital Engagement Research VP, Communities and Collaboration "Associate Portfolio Advisor, Support Network / Patient Experience" Director, Digital Strategy and Engagement Senior Communities of Practice Manager Communications Associate "Director, Global Commercial Innovation & Alliance Management" Senior Community Manager Community Architect Director, Member Experience Senior Community Strategist Community Content Manager Enterprise Community Manager Senior Digital Learning Manager Community Developer Executive Community Consultant Senior Director, Academic Affairs Community Director Executive Director Senior Manager, Internal Digital Communications Community Engagement Manager Global Head of Community and Social Media Senior Manager, Member Engagement Community Leader Global VP, Customer Service Social Media + Digital Communities Manager Community Manager Head of Community Senior Director, Constituent Engagement Community Manager, Engagement & Content Knowledge Manager Sr. Community Engagement Specialist Community Operations Manager Lead, Education Resources and Scholarship Sr. Director, Customer Marketing Community Program Manager Manager, Community Experience & Programs Technical Practice Network Leader Community Strategy Consultant Manager, Community Strategy and Engagement UX Researcher Constituent Engagement Senior Specialist Manager, Digital Learning VP Customer Community Data and Operations Manager Manager, Member Experience VP, Customer Experience Digital Communities Manager Online Community Director VP, Learning and Community Digital Community Manager Online Community Manager VP, Technology Digital Learning Specialist Principal Community Manager VP, Digital Innovation Digital Workplace Manager Product Manager, Digital Engagement Product Marketing Manager

AGENDA

KEYNOTE - RICHARD MILLINGON, AUTHOR AND FOUNDER, FEVERBEE

Audience preferences have changed. Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.

In this talk, FeverBee’s Richard Millington will explain the key drivers of the new era, what you need to change to thrive in this new era and why it is a tremendous opportunity to emerge from the shadows, deliver better support to our members, and demonstrate amazing value to our organisations.

This session will cover:

What makes the ‘Community Everywhere’ era unique from what came before
Four strategic approaches you can take to thrive in this era.
Framework to select the right approach for your organization.
The best examples of the ‘Community Everywhere’ today.
How to measure success in the Community Everywhere era.
How to manage internal change in the Community Everywhere Era.

About Richard Millington

Richard Millington has spent the past decade helping 250+ companies develop some of the world’s largest online communities. Richard is the founder of FeverBee, an international community consultancy, and the author of Buzzing Communities. Richard’s clients have included Google, Facebook, Oracle, Wikipedia, EMC, Greenpeace, and many more. Prior to FeverBee, Richard interned with Seth Godin in New York.

Download the Community Technology Summit Agenda

The Community Technology Summit features interactive panels, demos, case studies, and practical sessions on evaluating and selecting community solutions, as well as migration best practices from leading community technology providers.

There will be ample time to network with fellow attendees and interact with the solutions organizations one on one.

Your pass includes breakfast, lunch, snacks, beverages, and an open-bar cocktail hour to network with peers and partners alike.

Plus, every attendee is automatically entered to win one of seven technology-themed door prizes!

Wednesday, October 4, 2023

9:00AM Registration // Breakfast

10:00AM Welcome Session Jim Storer, The Community Roundtable

10:15AM Keynote: Richard Millington, Feverbee

11:00AM Community Case Studies from Analog Devices, Inc. and PTC

12:00PM Networking // Lunch

1:15PM Panel: Building an Engaged Customer Ecosystem

2:00PM Break // Networking

2:30PM Case Studies from AARP and Jazz Pharmaceuticals

3:00PM Break // Networking

3:45PM Panel: Secrets of a Successful Platform Launch (or Migration)

4:15PM Community & AI Hans Scharler & Chen Lin, MathWorks

5:00PM Closing Remarks and Questions

5:15PM Reception and Networking

7:00PM Optional Partner Dinners

View session details.

Sessions

Community & AI: What You Need to Know Now

We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it’s unclear how to even start with AI. So, we decided to bring in some experts.

Hans Scharler is a MathWorks Community Strategy Leader and Chen Lin is a MathWorks Product Manager for MATLAB Central and they'll share a straight-forward look at the intersection of community and

How a Team of One Used a Migration to Decentralize Site Ownership

When Jazz Pharmaceuticals decided to migrate their community, Digital Communications Lead Alyza Land saw an opportunity to empower content owners with a decentralized governance model using a unique multi-phase approach.

Bye Bye Keyword Search: An Integrated AI Solution for Your Community

It’s the end of search as we know it. Our conversational AI integration will get your community the support it needs when it needs it – no matter which platform you’re on.

Optimize Your Community Strategy: Unleash the Power of the Next-Generation Community

Discover the transformative potential of the next generation of Khoros Communities, empowering you to spend more time on community strategy. Leverage streamlined moderation, drag-and-drop design, AI-powered tools, and elevated insights.

Bi-directional content syndication with SmartConX

iTalent Digital demonstrates how the world's leading brands deliver valuable content into and between communities, in any language, wherever the user chooses to be (even if outside the community).

Create Engaging CX with Verint Community

Learn how simple it is to create engaging Self-Service and CX with Verint Community in minutes! See how customers use pre-built applications, 150+ widgets and flexible UI to delight their customers. No developers required but always welcome.

Untapping User-Centric Engagement in a Support Community

Uncover the fundamental strategies driving our support community's remarkable growth, forging a thriving, and deeply engaged environment. Combining functionality with content, we’re able to create better and more personalized experiences.

How AARP Has Integrated Their Community with Spotify

A not so common integration use-case; We will discuss how AARP is using Spotify to power community engagement beyond Q&A.

Driving better engagement: How PTC created an express lane for customer support

When faced with increased support cases across specialties and time zones, PTC utilized Khoros to help with their internal process to streamline PTC employee participation routing topics to the appropriate SMEs and increase customer engagement.

Audience preferences have changed.

Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make about whether you want to be a part of this future or not.

SPEAKERS